This should be the committee’s first action, as it will help to define how the IT function supports and enables the overall business strategy and objectives of the enterprise1. An IT strategic plan is a document that outlines the vision, mission, goals, and initiatives of the IT function, as well as the resources, processes, and metrics required to achieve them1. By creating an IT strategic plan, the committee can align IT with business needs and expectations, optimize IT investments andresources, manage IT risks and opportunities, and deliver value to the stakeholders1. Creating an IT strategic plan can also help to communicate and demonstrate the role and contribution of IT to the enterprise’s success, and to gain the support and commitment of the board of directors and senior management1.
The other options are not as important or effective as creating an IT strategic plan, as they are either specific solutions or outcomes of the IT strategic plan, but not comprehensive steps. Implementing a continuous improvement plan may help to enhance the quality and efficiency of IT services and processes, but it may not address the root cause or causes of IT not sufficiently supporting the corporate objectives, which could be related to other factors, such as strategy alignment, value delivery, resource management, or risk optimization2. Specifying IT human resource performance measures may help to evaluate and improve the skills and productivity of IT staff, but it may not address the root cause or causes of IT not sufficiently supporting the corporate objectives, which could be related to other factors, such as stakeholder engagement, communication, collaboration, or feedback3. Developing a service level management plan may help to define and monitor the expectations and agreements for IT service delivery between IT providers and customers, but it may not address the root cause or causes of IT not sufficiently supporting the corporate objectives, which could be related to other factors, such as business requirements, customer satisfaction, innovation, or agility.
