Isaca Updated CGEIT Exam Questions and Answers by dillon

To prevent an IT system from becoming obsolete before achieving its planned return on investment (ROI), it is crucial to manage the benefit realization throughout the entire lifecycle of the system. This approach involves continuously monitoring and adjusting the system to ensure it delivers the expected value and benefits from inception through decommissioning. This proactive management helps in adapting to changes in technology and business environments, thus extending the relevance and utility of the IT system. Obtaining independent assurance,defining IT and business goals, and ordering an external audit are important practices but do not directly address the ongoing management of the system's value delivery and adaptability over time.

Percentage of automated testsis a key indicator in DevSecOps because it reflects the integration of security and quality into the development lifecycle. Automation is a cornerstone of DevSecOps, enabling continuous integration and deployment with embedded testing and security validation.

While mean time to repair and deployment frequency are valuable,automation directly supports the goals of security, speed, and reliability in DevSecOps.

Requiring the business to help define IT goals is the best way to establish alignment between business and IT when the IT department has been operating independently of business concerns. This collaborative approach ensures that IT initiatives are directly linked to business objectives, facilitating strategic alignment and ensuring that IT supports and enhances business operations. While IT defining business objectives, business funding IT services, and both defining risks are important, the foundational step for alignment is integrating business perspectives into the definition of IT goals.

 Risk management is a crucial aspect of any cloud-based CRM system, as it involves identifying, assessing, and mitigating the potential risks that could affect the availability, performance, security, and compliance of the system. Before signing a contract for a new cloud-based CRM system, the CIO should ensure that the risk management responsibilities are clearly defined and allocated between the service provider and the customer, and that both parties accept and agree to them. This will help to avoid any confusion, conflict, or liability issues in case of any incidents or breaches that may occur in the future. Some of the risk management responsibilities that should be agreed upon and accepted are:

The scope and frequency of risk assessments and audits

The roles and responsibilities for risk monitoring and reporting

The escalation and resolution procedures for risk issues

The contingency and recovery plans for risk events

The security and privacy policies and standards for data protection

The service level agreements (SLAs) and key performance indicators (KPIs) for service quality and availability

References := Cloud-Based CRM: Best Practices for Implementation, The Best Contract Management Software, CRM Migration Best Practices: An Introductory Guide for HubSpot Agency Partners