Isaca Updated CGEIT Exam Questions and Answers by ava-rose

 Correctly understanding stakeholder needs for IT-related measurement is the primary consideration when designing such a measurement system, as it ensures that the system is relevant, useful, and aligned with the enterprise goals and objectives. Stakeholder needs can be identified and prioritized using various techniques, such as the goals cascade, which links stakeholder needs to enterprise goals, IT-related goals, and enabler goals1. The measurement system should also be adaptable to changes in technology and business environment, such as the movement of some data processing to a cloud solution. References := CGEIT Exam Content Outline, Domain 3, Subtopic B: Performance Measurement and Optimization, Task 1: Establish and monitor IT performance measurement systems to evaluate the extent to which IT delivers on its strategic objectives and desired outcomes.

The best way to determine if staff competency is the root cause of the performance problems is to compare the required staff competencies with the current skills inventory of the service center staff. This will help identify any gaps or mismatches between what is expected and what is available in terms of skills and knowledge. References: CGEIT Review Manual, 7th Edition, page 113.

 IT governance is a framework that provides a formal structure for organizations to ensure that IT investments support business objectives. The primary reason for an enterprise to adopt an ITgovernance framework is to assure that IT sustains and extends the enterprise strategies and objectives, by aligning IT with business needs, optimizing IT performance and value, managing IT risks and resources, and measuring IT outcomes and benefits12. References: ISACA, CGEIT Review Manual, 7th Edition, 2019, page 15. What Is IT Governance? Definition, Practices and Frameworks. IT Governance: Definition, Frameworks, and Best Practices.

 The most important factor for the effective design of an IT balanced scorecard is identifying appropriate key performance indicators (KPIs). KPIs are the measures that reflect the critical success factors of the IT strategy and goals, and that help to monitor and evaluate the IT performance and value. KPIs should be aligned with the four perspectives of the balanced scorecard: financial, customer, internal process, and learning and growth. KPIs should also be SMART: specific, measurable, achievable, relevant, and time-bound. By choosing the right KPIs, the IT balanced scorecard can provide a comprehensive and balanced view of the IT contribution to the business, and support the decision-making and improvement processes