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Supply Chain Professional Certified Supply Chain Professional Exam

Certified Supply Chain Professional Exam

Last Update May 18, 2025
Total Questions : 546

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Questions 2

Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?

Options:

A.  

Automation of supplier sales activities

B.  

Elimination of formal contracts

C.  

Reduction in customer and supplier inventories

D.  

Standardization of communications

Discussion 0
Questions 3

The probability of customer dissatisfaction is highest when which of the following conditions exists?

Options:

A.  

Customer expectations are clearly defined.

B.  

Supplier execution is too low.

C.  

There is a gap between expected performance and perceived performance.

D.  

There is a gap between what was indicated and what was accomplished.

Discussion 0
Questions 4

Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

Options:

A.  

Creating a customer-centric organization

B.  

Developing a map of the customer segments

C.  

Documenting the objectives for implementation

D.  

Selecting an information technology solution

Discussion 0
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Questions 5

The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:

Options:

A.  

a quick response program.

B.  

quality function deployment.

C.  

total quality management.

D.  

early supplier involvement.

Discussion 0
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