ServiceNow Updated CSA Exam Questions and Answers by madiha

The Flow Designer module in ServiceNow is used to create and manage automations that involve business logic such as approvals, tasks, notifications, and integrations. It provides a no-code/low-code environment where users can define automated workflows without needing to write scripts.

Automates Processes – Handles approvals, notifications, and task assignments.

No-Code Interface – Users can build workflows using a drag-and-drop interface.

Replaces Legacy Workflows – Flow Designer is the modern alternative to Workflow Editor.

Integrates with Spokes – Can connect to other systems using Integration Hub.

Triggers – Define when a flow starts (e.g., record changes, schedules, API calls).

Actions – Define what happens (e.g., create a task, send an email, update a record).

Conditions – Add logic to control execution paths.

B. Process Automation > Flow Administration → Used for managing existing flows, not creating new ones.

C. Process Automation > Workflow Editor → This is the legacy workflow automation tool, replaced by Flow Designer.

D. Process Automation > Process Flow → No such module exists in ServiceNow.

E. Process Automation > Active Flows → Displays already running flows, but does not allow new flow creation.

In ServiceNow, list filters allow users to define and apply specific conditions to refine data displayed in a list view. If an administrator or user wants to make a list filter available to everyone, they need to:

Assign a Name → The filter must be named so users can identify and reuse it.

Set Visibility → The filter’s visibility needs to be adjusted to “Everyone”, a specific group, or an individual user.

Save → The filter must be saved for it to be accessible in future sessions.

Apply a filter in a list view using the filter conditions.

Click the Save button.

Provide a name for the filter.

Under Visibility, select one of the following:

Me (Private) → Only the creator can use the filter.

Everyone (Public) → All users can access the filter.

Group → Assign the filter to a specific group.

Click Save to store the filter.

Steps to Make a List Filter Available to Everyone:

Why "B. Assign a Name, Set Visibility, and Save" is Correct:✅ Assign a Name → The filter needs an identifiable name for users.✅ Set Visibility → Determines whether everyone, a group, or just the creator can see the filter.✅ Save → Saves the filter for future use.

A. Make active, set visibility, and save → ❌ Filters do not have an "Active" state; they just need to be saved with the correct visibility settings.

C. Assign a group, set visibility, and save → ❌ Assigning a group is optional but does not apply to everyone.

D. Make active, assign a name, and save → ❌ "Make active" is not required; visibility settings control availability.

Why Other Options Are Incorrect:

ServiceNow Documentation: Creating and Sharing List Filters

CSA Exam Guide: Covers List Filters and visibility settings.

Reference from CSA Documentation:Thus, the correct answer is:✅ B. Assign a Name, Set Visibility, and Save

A filter condition in ServiceNow consists of three essential components that define how data is filtered in lists, reports, and queries. These components determine which records meet specific criteria.

Column (D) – Represents the field in the table that is being filtered (e.g., "Priority" in the incident table).

Operator (A) – Defines the comparison method, such as is, contains, starts with, greater than, etc.

Value (C) – Specifies the criteria used for filtering (e.g., "High" for Priority).

Components of a Filter Condition:Example of a Filter Condition in an Incident Table:Priority is High

Column: Priority

Operator: is

Value: High

B. Match Criteria → Not a defined component; filtering is based on column, operator, and value.

E. Field → While "Field" is a general term, ServiceNow officially uses "Column" in filter conditions.

When you impersonate a user in ServiceNow for testing, you temporarily assume their permissions and role-based access. To return to your own user session, the best way is to End Impersonation.

Click on the User Menu (top right corner).

Select "End Impersonation".

You will immediately return to your original user session.

A. Turn your computer off and on again → Unnecessary and does not affect session management.

B. Clear browser cache → Cache clearing is not required; impersonation is session-based.

D. Log out and back in → While this works, it is not the best method because End Impersonation is a faster and direct solution.