ServiceNow Updated CSA Exam Questions and Answers by ariah

EveryServiceNow instancecomes with a set ofdefault tablesthat supportcore platform functionality.

User (sys_user)Stores user records for authentication and authorization.

Contains user details such asusername, email, roles, department.

Incident (incident)Stores incident records for ITSM (IT Service Management).

Part of thedefault ITSM applicationused for managingissues and requests.

Task (task)Base table for all task-related records in ServiceNow.

Many other tables (e.g., Incident, Change, Problem)extend from Task.

Storescommon task fields like Assignment Group, State, and Short Description.

The Three Default Tables in ServiceNow:

C. ItemIncorrect– No default table named"Item"exists in ServiceNow.

Possible confusion withsc_cat_item (Service Catalog Items), but this is part of theService Catalogmodule, not a core default table.

D. IssueIncorrect– No"Issue"table exists by default in ServiceNow.

Possible confusion withProblem Management(problemtable), which is separate from Incident Management.

E. ProjectIncorrect–Project Management(pm_project) is part of theProject Portfolio Management (PPM)plugin, which isnot enabled by default.

Incorrect Answer Choices Analysis:

ServiceNow Docs – Default Tables Overview????ServiceNow Table Structure

ServiceNow Docs – Task Table and Extensions????Understanding Task-Based Tables

Official ServiceNow Documentation References:

Importingspreadsheet datainto a ServiceNow table follows a structured process that ensures data is accurately mapped and transformed before being added to the target table. The correct process consists of three main steps:

Navigate toSystem Import Sets > Load Data.

Upload thespreadsheet (CSV, Excel, etc.)or connect to anexternal data source.

The system creates anImport Set Tableto temporarily store the imported data.

ATransform Mapis created to definehow fields from the Import Setmap to fields in thetarget table(e.g.,incident,cmdb_ci).

Field mappingscan be manually configured orauto-mappedif field names match.

Coalesce fieldsare defined toprevent duplicate recordsby identifying unique keys.

TheTransform Mapis executed, transferring data from the Import Set to thefinal target table.

Anytransformation scripts(such as data conversions) are applied during this process.

The imported data is now available in the production table.

1. Load Data (Import Set Creation)2. Create Transform Map (Mapping Fields to Target Table)3. Run Transform (Apply Data to the Target Table)

B. Select Import Set, Select Transform Map, Run Transform

You must first load data before selecting an Import Set.Import Sets are createdafter data is loadedinto the system.

C. Select Data Source, Schedule Transform

WhileData Sourcesdefine where data comes from, theydo not load data directly.Scheduling transformationsis optional, but it's not the primary step-by-step method for importing data.

D. Define Data Source, Select Transform Map, Run Transform

Defining a Data Source is part of setting up external integrations, but it isnot required for a basic spreadsheet import.

Why Other Answers Are Incorrect:

ServiceNow Data Import and Transform Maps

ServiceNow CSA Training Module:"Importing Data and Managing Import Sets"

References from Certified System Administrator (CSA) Official Documentation:

A record-based trigger is a component thatcauses a flow to run after a record has been created or updated in a specified table1. It allows users to define conditions and actions for the flow based on the record’s state and values1. For example, a record-based trigger can start a flow when a new incident is created or when an existing incident is updated with a certain priority1.

References

Flow trigger types - Product Documentation: San Diego - ServiceNow1

InServiceNow Service Catalog, theUser Criteriafeature is used to specify which users are eligible to access (view or order) aService Catalog Item. User Criteria allows administrators todefine rules that determine whether a user can see or request a catalog item based on attributes such as roles, groups, departments, and locations.

User Criteria is createdto define the conditions (e.g., users in the IT department can order a laptop).

It is thenapplied to Catalog Items, Categories, or Access Control Rules.

If a user meets the criteria, they can see and order the item. If not, it remains hidden.

A. Can Read Role→ Incorrect. There is no such feature named "Can Read Role" in ServiceNow Service Catalog.

B. Catalog User Role→ Incorrect.ServiceNow does not have a predefined "Catalog User Role." However, thecatalog_adminrole can manage catalog items, but it does not control access for end users.

C. Can Order Tab→ Incorrect. This is not a valid ServiceNow feature. Ordering permissions are controlled throughUser Criteria.