InServiceNow Service Catalog, the best practice for handling accessory selections is to usevariables or variable setswithin asingle catalog itemrather than creating multiple separate catalog items.
A. Create a Catalog Item for the tablet and add a checkbox variable for each accessory option.Correct– Addingcheckbox variablesfor accessories allows users to select multiple options within a single request.
Example variables:
[✓] Carrying Case
[✓] Screen Cleaner
[✓] Tablet Stand
[✓] Screen Protector
This makes orderingsimpler and more user-friendly.
B. Create a Catalog Item for the tablet, and add a variable set to the form for accessory options.Correct– AVariable Setis a reusable collection of variables that can be applied to multiple catalog items.
This approach is beneficial if multipledevices (e.g., laptop, phone, tablet)sharethe same accessory options.
The Variable Set can includecheckboxesfor selecting accessories.
E. In Shopping Cart configuration, select the option to show the "Add Accessories" button.Correct– Enabling the"Add Accessories"button in theShopping Cartallows users to add related products as separate items in their order.
This works well when accessories areseparate items in the catalogbut need to be linked for convenience.
Best Practices for Configuring the Tablet and Accessories:
C. Create one Catalog Item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.Incorrect – Thisforces users to order accessories separately, making the processless efficient.
Best practice is to keep accessorieswithin the same formunless they are standalone items.
D. Create a Record Producer, and on the form, add a checkbox variable for each accessory option.Incorrect –Record Producerscreate records intables (e.g., Incident, Request, HR Case)but arenot used for Service Catalog ordering.
Thecorrect approachis to use aCatalog Item with variablesinstead.
Incorrect Answer Choices Analysis:
ServiceNow Docs – Creating and Managing Catalog Items????Creating Service Catalog Items
ServiceNow Docs – Variable Sets????Service Catalog Variable Sets
ServiceNow Docs – Shopping Cart Configuration????Shopping Cart Configuration
Official ServiceNow Documentation References:
Conclusion:The correct answers are:
A. Create a Catalog item for the tablet and add checkbox variables for accessories.
B. Use a Variable Set for the accessory options.
E. Enable the "Add Accessories" button in Shopping Cart configuration.
This approachenhances user experience, ensures flexibility, and aligns with ServiceNow Service Catalog best practices.
