InServiceNow,Tagsallow users to categorize and quickly find records without modifying the database structure. They act aslabelsthat can be applied to records dynamically.
To add aTagsuch as "Special Handling" to anIncident record, follow these steps:
Open the Incident recordin the platform.
Click the More options (.,.) iconin the top-right corner of the record.
Select"Add Tag."
Type"Special Handling"andpress Enterto apply the tag.
Once applied, the tag will appear in theTagsfield of the record, making it easier for users tosearch and filter incidentswith similar labels.
B. On the Special Handling field, check the boxIncorrect– There isno standard "Special Handling" fieldin the Incident table that acts as a tag.
If such a field exists, it would be acustom fieldand not related toTagsfunctionality.
C. On the Tag field, select Special Handling from the choice listIncorrect– Tags arenot stored in a field with a choice list.
Tags areuser-defined labelsthat can be dynamically added using the "More options" menu.
D. Click on the Context menu, select Add Tag, type Special Handling, press EnterIncorrect– TheContext Menu(right-click menu) doesnot provide an option to add a Tag.
Tags are added using theMore options (.,.) icon, not the Context Menu.
Incorrect Answer Choices Analysis:
ServiceNow Docs – Using Tags????How to Use Tags
ServiceNow Docs – Searching Records with Tags????Search and Filter with Tags
Official ServiceNow Documentation References:
Conclusion:The correct answer is:
A. Click on the More options (.,.) icon, click Add Tag, type Special Handling, press Enter.
This is thestandard way to add a Tagin ServiceNow without modifying any database fields.
