ServiceNow Updated CSA Exam Questions and Answers by saint

When importing data into ServiceNow,data integrity and accuracyare critical. ServiceNow recommendscleaning and verifyingdatabefore importingit into the system.

Obsolete or inaccurate datacan cause duplicate or incorrect records.

Pre-cleaningensures onlyrelevant, high-quality datais loaded into ServiceNow.

Improves system performanceby preventing unnecessary data clutter.

Identify and remove obsolete records(e.g., inactive users, old assets).

Fix formatting issues(e.g., date formats, duplicate values).

Verify data mappingsto ensure correct field alignment.

Use a small test importbefore a full-scale import.

Best Practice: Clean Data Before ImportingRecommended Pre-Import Steps:

A. Adjust your Transform maps, after the data is loaded into the target table →Incorrect

Transform Mapsshould be setbefore importing, not after.

Adjusting them afterward may requirereloading data.

B. Use extremely large Import Sets, instead of multiple large Import Sets →Incorrect

Large imports can causeperformance issues.

Best practice: Useincremental importswith data validation.

C. Create a new Import Set table for each new data load →Incorrect

Reusing Import Set tablesis more efficient.

New tables are neededonly for major structural differences.

E. Monitor data quality and clean imported data, using the Data Scrub Workspace →Incorrect

No such featureas "Data Scrub Workspace" exists in ServiceNow.

Datashould be cleaned before importing, not after.

Why Other Options Are Incorrect?

Best Practices for Importing Data

Preparing Data for Import

In ServiceNow, when defining afilter condition, theelement being filteredis called aField.

Afieldis an individual piece of data within atable(e.g.,Caller,State,Priorityin theIncidenttable).

The available fields in a filter depend on:

The table being filtered

User access rights (roles and permissions)

The columns (fields) available on the table

Understanding Fields in Filter Conditions:Example of a Filter Condition:css

CopyEdit

[ State ][ is ][ In Progress ]

State→ This is aFieldin the table.

is→ This is theOperatorused for filtering.

In Progress→ This is theValuebeing compared.

A. Attribute– Attributes aremetadataabout a field but do not define filter conditions.

B. Label– The label is thedisplay nameof a field but is not used in filtering.

D. Column– While fields arestored as columnsin a database, in filtering, they are referred to asFields.

E. Data Element– This is a general term, not specific to filter conditions.

ServiceNow Filtering and Conditions

ServiceNow CSA Training Module:"Using Filters and Queries in ServiceNow"

Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:

Understanding Table Structure in ServiceNow:

Atablein ServiceNow is a structured collection of data, similar to a database table.

Eachrecord (row)in a table consists of multiplefields (columns), where each field holds a specific piece of information.

Why "Field" is the Correct Answer:

Afieldis a single unit of data storage in a table.

Each field corresponds to a specific data attribute (e.g.,Name, Email, Phone Number).

Arecord(also called a row) consists of multiple fields.

Why Other Answers Are Incorrect:

A. Factor→ Not a recognized ServiceNow term related to tables or data storage.

C. Datapoint→ While a field may contain a data point, ServiceNow does not use this term in table structure definitions.

D. Element→ In ServiceNow, "element" is sometimes used in scripting but does not specifically refer to a field in a table.

E. Item→ "Item" is used in catalog and asset management but does not refer to a component of a table.

Best Practice Solution:

UseTable Dictionaryto explore fields in a table.

Navigate toSystem Definition → Tables & Columnsto review the structure of any table.