In ServiceNow, theImpersonate Userfeature allows administrators to assume the identity of another user within the system to test permissions, troubleshoot issues, and validate user-specific configurations.
The option toImpersonate Useris found in theUser Menu, which is accessed by clicking on the user profile icon (located in the top-right corner of the interface). This menu provides essential user-related options, such as:
Profile Settings
Logout
Impersonate User(available to users with theadminrole or those explicitly granted theimpersonatorrole)
The User Menu is specifically designed for user-related actionssuch as logging out, modifying settings, and impersonation.
The Impersonate User function is not found in the Application Navigator, Content Frame, or Module sectionsof the ServiceNow interface.
ServiceNow Documentation Reference:
TheServiceNow CSA documentationstates:
Why is "User Menu" the Correct Answer?“Administrators can impersonate a user by selecting ‘Impersonate User’ from the User Menu, allowing them to experience the platform from that user’s perspective.”
A. Module
A module in ServiceNow refers to a specific feature or functionality within an application, such as "Incident Management" or "Change Requests." TheImpersonate Userfunction is not listed as a module.
B. Content Frame
The content frame is the main working area where forms, lists, and dashboards appear. It does not contain theUser Menuoptions.
C. Application Navigator
The Application Navigator allows users to browse and access different ServiceNow applications and modules but does not provide an option to impersonate a user.
[References:ServiceNow CSA Official Documentation– User Menu & Impersonation, ServiceNow Product Documentation– https://docs.servicenow.com, , , ]
