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ServiceNow Updated CIS-CSM Exam Questions and Answers by izabella

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 257 Q&A's Shared By: izabella
Question 8

________________ is a role for managing all of the cases in an account and any related child accounts.

Options are :

Options:

A.

Partner administrator [sn_customerservice.partner_admin]

B.

Consumer [sn_customerservice.consumer]

C.

Customer [sn_customerservice.customer]

D.

Partner [sn_customerservice.partner]

E.

Customer case manager [sn_customerservice.customer_case_manager]

F.

Customer administrator [sn_customerservice.customer_admin]

Discussion
Question 9

What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?

Options:

A.

Consumer (sn_customservice.consumer)

B.

Customer (sn_suctomservice.customer)

C.

External (snc_external)

D.

Proxy Contact (sn_customservice.proxy_contact)

Discussion
Question 10

For security purposes certain roles cannot be assigned to a group or individual at the same time. Which of me following two roles would be restricted?

Options:

A.

snc_intemai and snc_external

B.

snc_internal and sn_customerservice.consumer_agent

C.

snc_internal and sn_customerservice_agent

D.

snc_external and sn_customerservice.customer

Discussion
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Question 11

Which social media channels are NOT available out-of-box?

Options:

A.

Facebook

B.

Twitter

C.

LinkedIn

D.

All of the above

E.

None of the above

Discussion
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