Servicenow nwexams ace Your Cis-csm Cis-customer Service Management Exam by Izabella q40 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	izabella

Question 8

________________ is a role for managing all of the cases in an account and any related child accounts.

Options are :

Options:

Partner administrator [sn_customerservice.partner_admin]

Consumer [sn_customerservice.consumer]

Customer [sn_customerservice.customer]

Partner [sn_customerservice.partner]

Customer case manager [sn_customerservice.customer_case_manager]

Customer administrator [sn_customerservice.customer_admin]

Discussion

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Question 9

What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?

Options:

Consumer (sn_customservice.consumer)

Customer (sn_suctomservice.customer)

External (snc_external)

Proxy Contact (sn_customservice.proxy_contact)

Discussion

Question 10

For security purposes certain roles cannot be assigned to a group or individual at the same time. Which of me following two roles would be restricted?

Options:

snc_intemai and snc_external

snc_internal and sn_customerservice.consumer_agent

snc_internal and sn_customerservice_agent

snc_external and sn_customerservice.customer

Discussion

Question 11

Which social media channels are NOT available out-of-box?

Options:

Facebook

Twitter

All of the above