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ServiceNow Updated CIS-CSM Exam Questions and Answers by sabrina

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 257 Q&A's Shared By: sabrina
Question 20

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?

Options are :

Options:

A.

Maybe

B.

No

C.

Yes

D.

I don't know

Discussion
Elise
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Cian Nov 6, 2025
Definitely. The dumps are constantly updated to reflect the latest changes in the certification exams. And I also appreciate how they provide explanations for the answers, so I could understand the reasoning behind each question.
Inaya
Passed the exam. questions are valid. The customer support is top-notch. They were quick to respond to any questions I had and provided me with all the information I needed.
Cillian Nov 21, 2025
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Ari
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Ocean Nov 21, 2025
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Inaaya
Are these Dumps worth buying?
Fraser Nov 16, 2025
Yes, of course, they are necessary to pass the exam. They give you an insight into the types of questions that could come up and help you prepare effectively.
Question 21

Match the definitions for roles relationships.

Hot Area:

Questions 21

Options:

Discussion
Question 22

What is a household entity?

Options:

A.

Group of users that usually share a common address and use services as a group

B.

Group of people that usually share a common address and use services as a group

C.

Group of customers that usually share a common address and use services as a group

D.

Group of consumers that usually share a common address and use services as a group

Discussion
Question 23

User criteria records may be applied to which knowledge items?

Options:

A.

Knowledge Base

B.

Knowledge Base and Category

C.

Knowledge Base and Article

D.

Knowledge Base, Category and Article

Discussion
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