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ServiceNow Updated CIS-CSM Exam Questions and Answers by sabrina

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 257 Q&A's Shared By: sabrina
Question 20

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?

Options are :

Options:

A.

Maybe

B.

No

C.

Yes

D.

I don't know

Discussion
Victoria
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Isabel Jul 3, 2026
Same here! I was so surprised when I saw that almost all the questions on the exam were exactly what I found in their study materials.
Conor
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Yunus Jul 13, 2026
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Ilyas
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Saoirse Jul 4, 2026
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Cecilia
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Helena Jul 26, 2026
Great. Yes they are really effective
Question 21

Match the definitions for roles relationships.

Hot Area:

Questions 21

Options:

Discussion
Question 22

What is a household entity?

Options:

A.

Group of users that usually share a common address and use services as a group

B.

Group of people that usually share a common address and use services as a group

C.

Group of customers that usually share a common address and use services as a group

D.

Group of consumers that usually share a common address and use services as a group

Discussion
Question 23

User criteria records may be applied to which knowledge items?

Options:

A.

Knowledge Base

B.

Knowledge Base and Category

C.

Knowledge Base and Article

D.

Knowledge Base, Category and Article

Discussion
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