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ServiceNow Updated CIS-CSM Exam Questions and Answers by zaynah

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ServiceNow CIS-CSM Exam Overview :

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	zaynah

Question 12

Entitlements specify the level of service provided to customers.

Options:

A.

False

B.

True

Discussion

Question 13

The available case types are: (Choose two.)

Options:

A.

Product Support

B.

Order

C.

Product

D.

Support

Discussion

Question 14

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow’s and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

Options:

A.

Proactive Prevention

B.

Service-Aware Install Base Most Voted

C.

Service Reporting

D.

Proactive Case Most Voted

E.

Service-Aware CMDB

F.

Service Monitoring

Discussion

Kingsley

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Haris May 12, 2026

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Melody

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Colby May 7, 2026

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Libby May 15, 2026

That's good to know. I might check it out for my next IT certification exam. Thanks for the info.

Andrew

Are these dumps helpful?

Jeremiah May 15, 2026

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Faye

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Emmeline May 3, 2026

Definitely! I have no doubt new students will find them to be just as helpful as I did.

Question 15

What are the types of units used to measure entitlements? (Choose two.)

Options:

A.

Hours

B.

Contract

C.

Cost

D.

Case

Discussion

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