Servicenow chinesedumps legit Cis-csm Exam Download by Zaynah q20 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	229 Q&A's	Shared By:	zaynah

Question 12

On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)

Options:

Partner admin

Partner contact

Customer admin

Customer contact

Discussion

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Question 13

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

Options:

True

False

Discussion

Question 14

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?

Options are :

Options:

Maybe

Yes

I don't know

Discussion

Question 15

Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?

Options:

A step-by-step methodology for creating and solving different case types

A detailed check list for customer service teams

A multi-step process consisting of a series of questions answers, and guidance Most Voted

A set of steps used to define a complex process

Discussion

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servicenow.nwexams.ace your cis-csm cis-customer service management exam.by izabella.q40.vce.pdf

2024-05-12