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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	zaynah

Question 12

Entitlements specify the level of service provided to customers.

Options:

False

True

Discussion

Question 13

The available case types are: (Choose two.)

Options:

Product Support

Order

Product

Support

Discussion

Question 14

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow’s and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

Options:

Proactive Prevention

Service-Aware Install Base Most Voted

Service Reporting

Proactive Case Most Voted

Service-Aware CMDB

Service Monitoring

Discussion

Question 15

What are the types of units used to measure entitlements? (Choose two.)

Options:

Hours

Contract

Cost

Case

Discussion

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