Servicenow surepassexam free Cis-csm Questions Attempt by Samantha q71 vce pdf

Page: 18 / 19

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	samantha

Question 72

When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed?

Choose 2 answers

Options:

Choose the NLU service provider

In the NLU Settings configure the Entity confidence threshold

Enable NLU in Virtual Agent

In the NLU Settings configure the Intent confidence threshold

Discussion

Osian

Dumps are fantastic! I recently passed my certification exam using these dumps and I must say, they are 100% valid.

Azaan Sep 23, 2025

They are incredibly accurate and valid. I felt confident going into my exam because the dumps covered all the important topics and the questions were very similar to what I saw on the actual exam. The team of experts behind Cramkey Dumps make sure the information is relevant and up-to-date.

Laila

They're such a great resource for anyone who wants to improve their exam results. I used these dumps and passed my exam!! Happy customer, always prefer. Yes, same questions as above I know you guys are perfect.

Keira Sep 3, 2025

100% right….And they're so affordable too. It's amazing how much value you get for the price.

Rae

I tried using Cramkey dumps for my recent certification exam and I found them to be more accurate and up-to-date compared to other dumps I've seen. Passed the exam with wonderful score.

Rayyan Sep 22, 2025

I see your point. Thanks for sharing your thoughts. I might give it a try for my next certification exam.

Addison

Want to tell everybody through this platform that I passed my exam with excellent score. All credit goes to Cramkey Exam Dumps.

Libby Sep 5, 2025

That's good to know. I might check it out for my next IT certification exam. Thanks for the info.

Lennie

I passed my exam and achieved wonderful score, I highly recommend it.

Emelia Sep 14, 2025

I think I'll give Cramkey a try next time I take a certification exam. Thanks for the recommendation!

Question 73

External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:

Options:

webDAV-compilant

Web-based

WebDAV-versioned

Web-configurable

Discussion

Question 74

Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?

Options:

A step-by-step methodology for creating and solving different case types

A detailed check list for customer service teams

A multi-step process consisting of a series of questions answers, and guidance Most Voted

A set of steps used to define a complex process

Discussion

Question 75

Agents and managers cannot create knowledge articles from Community questions.

Options:

True

False