Servicenow surepassexam free Cis-csm Questions Attempt by Samantha q71 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	samantha

Question 72

When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed?

Choose 2 answers

Options:

Choose the NLU service provider

In the NLU Settings configure the Entity confidence threshold

Enable NLU in Virtual Agent

In the NLU Settings configure the Intent confidence threshold

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Question 73

External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:

Options:

webDAV-compilant

Web-based

WebDAV-versioned

Web-configurable

Discussion

Question 74

Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?

Options:

A step-by-step methodology for creating and solving different case types

A detailed check list for customer service teams

A multi-step process consisting of a series of questions answers, and guidance Most Voted

A set of steps used to define a complex process

Discussion

Question 75

Agents and managers cannot create knowledge articles from Community questions.

Options:

True

False