Exam Name: | ServiceNow Certified Implementation Specialist - Customer Service Management Exam | ||
Exam Code: | CIS-CSM Dumps | ||
Vendor: | ServiceNow | Certification: | CIS-Customer Service Management |
Questions: | 257 Q&A's | Shared By: | samantha |
When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed?
Choose 2 answers
External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:
Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?
Agents and managers cannot create knowledge articles from Community questions.