Servicenow dumpsboss changed Cis-csm Exam Questions by Raife q101 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	229 Q&A's	Shared By:	raife

Question 28

If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance

to be used as part of the release path to production? (Choose two.)

Options:

Zboot the instance

Disable the Case Interceptor

Remove the Demo Data via a HI Request

Clone back to this instance from a valid instance

Discussion

Question 29

Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?

Options:

The major case candidate is closed and a new major case is created

The major case candidate becomes the major case

The major case candidate requires an approval from the major issue manager

A new major case is created and the major case candidate Is added as a child to the major case

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