Servicenow dumpsboss changed Cis-csm Exam Questions by Raife q101 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	raife

Question 28

Name a security benefit gained from using scoped applications:

Options:

Prevents changes to tables without explicit permission from IT

Prevents third party Integrations

Limits the number of update sets that can be applied

Limits accessibility to other applications in the Instance

Discussion

Question 29

Out-of-box, which functionality handles state transitioning for case management?

Options:

Business Rules

Flows

Workflows

State Flows

Discussion

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Question 30

Which roles are considered external? (Choose two.)

Options:

Consumer Support Agent (sn_customerservice.consumer_agent)

Customer Admin (sn_customerservice.customer_admin) Most Voted

Partner Admin (sn_customerservice.partner_admin) Most Voted

Customer Service Agent (sn_customerservice_agent)

Discussion

Question 31

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

Options:

Case Escalation

Case State

Case Categorization

Case Prioritization