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ServiceNow Updated CIS-CSM Exam Questions and Answers by jonathan

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 257 Q&A's Shared By: jonathan
Question 48

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:

Options are :

Options:

A.

Escalate the chat to virtual agent

B.

Create a record, such as an incident or a case

C.

Escalate the chat to another agent

D.

Respond to questions

Discussion
Rae
I tried using Cramkey dumps for my recent certification exam and I found them to be more accurate and up-to-date compared to other dumps I've seen. Passed the exam with wonderful score.
Rayyan May 25, 2026
I see your point. Thanks for sharing your thoughts. I might give it a try for my next certification exam.
Nia
Why are these Dumps so important for students these days?
Mary May 4, 2026
With the constantly changing technology and advancements in the industry, it's important for students to have access to accurate and valid study material. Cramkey Dumps provide just that. They are constantly updated to reflect the latest changes and ensure that the information is up-to-date.
Joey
I highly recommend Cramkey Dumps to anyone preparing for the certification exam. They have all the key information you need and the questions are very similar to what you'll see on the actual exam.
Dexter May 22, 2026
Agreed. It's definitely worth checking out if you're looking for a comprehensive and reliable study resource.
Inaaya
Are these Dumps worth buying?
Fraser May 5, 2026
Yes, of course, they are necessary to pass the exam. They give you an insight into the types of questions that could come up and help you prepare effectively.
Question 49

Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

Options:

A.

Close Cases in Resolved state

B.

Auto Close Resolved Cases Most Voted

C.

Resolved to Close State

D.

Move Resolved Cases to Closed

Discussion
Question 50

Which type of catalog item may be found in a Service Catalog?

Options:

A.

Requested Items

B.

Content Items Most Voted

C.

Categories

D.

Execution Plans

Discussion
Question 51

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

Options:

A.

True

B.

False

Discussion
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