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ServiceNow Updated CIS-CSM Exam Questions and Answers by jonathan

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 257 Q&A's Shared By: jonathan
Question 48

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:

Options are :

Options:

A.

Escalate the chat to virtual agent

B.

Create a record, such as an incident or a case

C.

Escalate the chat to another agent

D.

Respond to questions

Discussion
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Jeremiah Oct 12, 2026
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Question 49

Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

Options:

A.

Close Cases in Resolved state

B.

Auto Close Resolved Cases Most Voted

C.

Resolved to Close State

D.

Move Resolved Cases to Closed

Discussion
Question 50

Which type of catalog item may be found in a Service Catalog?

Options:

A.

Requested Items

B.

Content Items Most Voted

C.

Categories

D.

Execution Plans

Discussion
Question 51

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

Options:

A.

True

B.

False

Discussion
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