Servicenow pass4test cis-csm Premium Exam Questions by Jonathan q61 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	jonathan

Question 48

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:

Options are :

Options:

Escalate the chat to virtual agent

Create a record, such as an incident or a case

Escalate the chat to another agent

Respond to questions

Discussion

Question 49

Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

Options:

Close Cases in Resolved state

Auto Close Resolved Cases Most Voted

Resolved to Close State

Move Resolved Cases to Closed

Discussion

Question 50

Which type of catalog item may be found in a Service Catalog?

Options:

Requested Items

Content Items Most Voted

Categories

Execution Plans

Discussion

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Question 51

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

Options:

True

False