Servicenow dumpskey cis-customer Service Management Cis-csm Full Course Free by Delia q81 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	229 Q&A's	Shared By:	delia

Question 56

How many active OpenFrame configurations can you have on an instance?

Options:

Unlimited

Discussion

Question 57

Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)

Options:

Hardware assets Most Voted

Facility assets Most Voted

Configuration assets

Software licenses assets Most Voted

Enterprise Software assets Most Voted

Network assets

Consumables assets

Discussion

Question 58

What are common types of application record data that are imported during a CSM data migration? (Choose

two.)

Options:

Knowledge Article

Accounts

Chat

Case

Discussion

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Question 59

Once a major case candidate is approved a major case is created. What then happens to the customer case?

Options:

The customer case becomes a child case of the major case

The customer case will be automatically closed

The customer case becomes the parent case of the major case

The customer case will automatically be related to a problem

Discussion