Servicenow selftestengine new Release Cis-csm Cis-customer Service Management Questions by Creed q40 vce pdf

Page: 16 / 19

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	creed

Question 64

The ServiceNow add-in for Microsoft Outlook enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook. How could this feature positively affect customer experience?

Options:

As email is being used fewer agents would be required to create cases so service costs would go down

It is easier to report on data in emails which means managers would be better placed to track performance

It can lead to taster resolution of customer issues and faster response to customer inquiries Most Voted

It would guarantee less wait time for customers who chose to call the customer service center

Discussion

Question 65

Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?

Options:

The create contact (consumer) feature is available in all CSM Workspaces

The create contact (consumer) feature is not available in any of the CSM Workspaces

The create contact (consumer) feature is only available in the CSM Configurable Workspace Most Voted

The create contact (consumer) feature is only available in the Agent Workspace

Discussion

Laila

They're such a great resource for anyone who wants to improve their exam results. I used these dumps and passed my exam!! Happy customer, always prefer. Yes, same questions as above I know you guys are perfect.

Keira Nov 3, 2025

100% right….And they're so affordable too. It's amazing how much value you get for the price.

Teddie

yes, I passed my exam with wonderful score, Accurate and valid dumps.

Isla-Rose Nov 2, 2025

Absolutely! The questions in the dumps were almost identical to the ones that appeared in the actual exam. I was able to answer almost all of them correctly.

River

Hey, I used Cramkey Dumps to prepare for my recent exam and I passed it.

Lewis Nov 9, 2025

Yeah, I used these dumps too. And I have to say, I was really impressed with the results.

Billy

It was like deja vu! I was confident going into the exam because I had already seen those questions before.

Vincent Nov 16, 2025

Definitely. And the best part is, I passed! I feel like all that hard work and preparation paid off. Cramkey is the best resource for all students!!!

Question 66

Which of the following are channels? (Choose two.)

Options:

Contacts

Web

Chat

Article

Discussion

Question 67

The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the data. What is this feature?

Options:

CSM Query Rules

Data Policies

Access Types

Filtered Lists

Discussion

Page: 16 / 19

Title

Questions

Posted

servicenow.nwexams.ace your cis-csm cis-customer service management exam.by izabella.q40.vce.pdf

2025-10-15