Servicenow selftestengine new Release Cis-csm Cis-customer Service Management Questions by Creed q40 vce pdf

Page: 16 / 19

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	creed

Question 64

The ServiceNow add-in for Microsoft Outlook enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook. How could this feature positively affect customer experience?

Options:

As email is being used fewer agents would be required to create cases so service costs would go down

It is easier to report on data in emails which means managers would be better placed to track performance

It can lead to taster resolution of customer issues and faster response to customer inquiries Most Voted

It would guarantee less wait time for customers who chose to call the customer service center

Discussion

Teddie

yes, I passed my exam with wonderful score, Accurate and valid dumps.

Isla-Rose Dec 3, 2025

Absolutely! The questions in the dumps were almost identical to the ones that appeared in the actual exam. I was able to answer almost all of them correctly.

Peyton

Hey guys. Guess what? I passed my exam. Thanks a lot Cramkey, your provided information was relevant and reliable.

Coby Dec 1, 2025

Thanks for sharing your experience. I think I'll give Cramkey a try for my next exam.

Nadia

Why these dumps are important? Can I pass my exam without these dumps?

Julian Dec 27, 2025

The questions in the Cramkey dumps are explained in detail and there are also study notes and reference materials provided. This made it easier for me to understand the concepts and retain the information better.

Syeda

I passed, Thank you Cramkey for your precious Dumps.

Stella Dec 28, 2025

That's great. I think I'll give Cramkey Dumps a try.

Question 65

Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?

Options:

The create contact (consumer) feature is available in all CSM Workspaces

The create contact (consumer) feature is not available in any of the CSM Workspaces

The create contact (consumer) feature is only available in the CSM Configurable Workspace Most Voted

The create contact (consumer) feature is only available in the Agent Workspace

Discussion

Question 66

Which of the following are channels? (Choose two.)

Options:

Contacts

Web

Chat

Article

Discussion

Question 67

The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the data. What is this feature?

Options:

CSM Query Rules

Data Policies

Access Types

Filtered Lists

Discussion

Page: 16 / 19

Title

Questions

Posted

servicenow.nwexams.ace your cis-csm cis-customer service management exam.by izabella.q40.vce.pdf

2026-01-03