Servicenow selftestengine new Release Cis-csm Cis-customer Service Management Questions by Creed q40 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	creed

Question 64

The ServiceNow add-in for Microsoft Outlook enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook. How could this feature positively affect customer experience?

Options:

As email is being used fewer agents would be required to create cases so service costs would go down

It is easier to report on data in emails which means managers would be better placed to track performance

It can lead to taster resolution of customer issues and faster response to customer inquiries Most Voted

It would guarantee less wait time for customers who chose to call the customer service center

Discussion

Question 65

Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?

Options:

The create contact (consumer) feature is available in all CSM Workspaces

The create contact (consumer) feature is not available in any of the CSM Workspaces

The create contact (consumer) feature is only available in the CSM Configurable Workspace Most Voted

The create contact (consumer) feature is only available in the Agent Workspace

Discussion

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Question 66

Which of the following are channels? (Choose two.)

Options:

Contacts

Web

Chat

Article

Discussion

Question 67

The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the data. What is this feature?

Options:

CSM Query Rules

Data Policies

Access Types

Filtered Lists

Discussion

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servicenow.nwexams.ace your cis-csm cis-customer service management exam.by izabella.q40.vce.pdf

2026-07-27