Servicenow dumpscollection vce Cis-csm Questions Latest by Sasha q81 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	229 Q&A's	Shared By:	sasha

Question 36

In the 'Action Status' column on a case list, what could a blue indicator dot mean?

Options:

Needs attention

Blocked internally

Blocked externally

Work in progress

Discussion

Question 37

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

Options:

Manage requests

Execute assigned tasks

Close work orders

Manage cases

Manage assets

Discussion

Question 38

What allows the implementation of phases and tasks to meet performance goals track progress and measure success?

Options:

Performance Analytics Spotlight

Scheduled Reporting

Service Level Agreement Tasks

Continual Improvement Management

Discussion

Question 39

Which of the following is correct regarding the social med a channel?

Options:

Cases cannot be created from any of the social channels

Cases are NOT created automatically from any of the social channels

Cases can be created automatically depending on which social channel is used

Cases are created automatically from all of the social channels

Discussion

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