Servicenow dumpscollection vce Cis-csm Questions Latest by Sasha q81 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	sasha

Question 36

Special Handling Notes can apply to which one of the following based on specific attributes?

Options:

Domain

Contact

Holiday

VIP

Discussion

Question 37

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

Options:

Customer case manager (sn_customerservice.customer_case_manager)

Customer account manager (sn_customerservice.customer_account_manager)

Customer admin (sn_customerservice.customer_admln) Most Voted

Customer (sn_customerservice.customer)

Discussion

Question 38

What are the types of matching criteria for Customer Service? (Choose four.)

Options:

Matching Skills Most Voted

Last Assigned Most Voted

Certifications

Distance

Assigned Cases Most Voted

Availability Today Most Voted

Partner Hours

Discussion

Question 39

Which feature allows an agent to copy reusable messages to case or task forms to provide quick and consistent messages to users?

Options:

Quick Messages

Quick Actions

Response Templates

Templates

Discussion

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