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ServiceNow Updated CIS-CSM Exam Questions and Answers by sasha

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 257 Q&A's Shared By: sasha
Question 36

Special Handling Notes can apply to which one of the following based on specific attributes?

Options:

A.

Domain

B.

Contact

C.

Holiday

D.

VIP

Discussion
Question 37

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

Options:

A.

Customer case manager (sn_customerservice.customer_case_manager)

B.

Customer account manager (sn_customerservice.customer_account_manager)

C.

Customer admin (sn_customerservice.customer_admln) Most Voted

D.

Customer (sn_customerservice.customer)

Discussion
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Question 38

What are the types of matching criteria for Customer Service? (Choose four.)

Options:

A.

Matching Skills Most Voted

B.

Last Assigned Most Voted

C.

Certifications

D.

Distance

E.

Assigned Cases Most Voted

F.

Availability Today Most Voted

G.

Partner Hours

Discussion
Question 39

Which feature allows an agent to copy reusable messages to case or task forms to provide quick and consistent messages to users?

Options:

A.

Quick Messages

B.

Quick Actions

C.

Response Templates

D.

Templates

Discussion
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