Servicenow passcert cis-csm Based On Real Exam Environment by Matthias q40 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	matthias

Question 16

From a security perspective, scoping brings several benefits: (Choose two.)

Options:

Improves instance security by limiting accessibility to other applications on the instance

Provides CSM teams the autonomy and control needed to configure and manage the CSM application, but not the CSM Service Portals

IT can manage and control the pace of the CSM teams because dependencies have been put in place

The scope holds the records and acts as a container for the desired Customer Service Management Applications

Discussion

Question 17

What are common types of application record data that are imported during a CSM data migration? (Choose

two.)

Options:

Knowledge Article

Accounts

Chat

Case

Discussion

Question 18

Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?

Options:

The major case candidate is closed and a new major case is created

The major case candidate becomes the major case

The major case candidate requires an approval from the major issue manager

A new major case is created and the major case candidate Is added as a child to the major case

Discussion

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Question 19

What is the specific type of catalog item called that allows users to create any type of task, such as cases, from the Service Catalog?

Options:

Catalog item

Service Catalog Request

Request Item

Record Producer