Servicenow passcert cis-csm Based On Real Exam Environment by Matthias q40 vce pdf

Page: 4 / 19

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	matthias

Question 16

What is a supported external customer that, in turn, sells to and supports one or more customers?

Options:

Partner

Account

Contact

Consumer

Discussion

Question 17

Advanced Work Assignment assigns work to agents based on their availability, capacity, and skills. Agent Affinity enhances the Advanced Work Assignment process by adding additional agent details organized by affinity type. Which of these are these affinity types?

Choose 3 answers

Options:

Skill seniority

Account team responsibility

Related task

Historical

Product expertise

Discussion

Question 18

Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

Options:

Manage cases on behalf of customer service agents

Create cases on behalf of customers

Manage requests on behalf of customer service agents

Create requests on behalf of customers

Manage major incident communication on behalf of a customer service manager

Discussion

Question 19

Which roles can propose a case as a Major Case candidate? (Choose three.)

Options:

Proxy contact (sn_customerservice.proxy_contact)

Customer case manager (sn_customerservice.customer_case_manager)

Customer service manager (sn_customerservice_manager) Most Voted

Customer service agent (sn_customerservice_agent) Most Voted

Major issue manager (sn_majorissue_mgt.major_issue_manager)

Discussion

Alaia

These Dumps are amazing! I used them to study for my recent exam and I passed with flying colors. The information in the dumps is so valid and up-to-date. Thanks a lot!!!

Zofia Aug 20, 2026

That's great to hear! I've been struggling to find good study material for my exam. I will ty it for sure.

Billy

It was like deja vu! I was confident going into the exam because I had already seen those questions before.

Vincent Aug 25, 2026

Definitely. And the best part is, I passed! I feel like all that hard work and preparation paid off. Cramkey is the best resource for all students!!!

Hendrix

Great website with Great Exam Dumps. Just passed my exam today.

Luka Aug 23, 2026

Absolutely. Cramkey Dumps only provides the latest and most updated exam questions and answers.

Georgina

I used Cramkey Dumps to prepare for my recent exam and I have to say, they were a huge help.

Corey Aug 6, 2026

Really? How did they help you? I know these are the same questions appears in exam. I will give my try. But tell me if they also help in some training?

Robin

Cramkey is highly recommended.

Jonah Aug 17, 2026

Definitely. If you're looking for a reliable and effective study resource, look no further than Cramkey Dumps. They're simply wonderful!

Page: 4 / 19

Title

Questions

Posted

servicenow.nwexams.ace your cis-csm cis-customer service management exam.by izabella.q40.vce.pdf

2026-09-11

servicenow.chinesedumps.legit cis-csm exam download.by zaynah.q20.vce.pdf

2026-08-14