Servicenow certshero free Cis-csm Updates by Brandon q101 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	229 Q&A's	Shared By:	brandon

Question 40

Articles can provide the following: (Choose three.)

Options:

Document current and known issues

Provide answers and responses to common issues or questions

Information about customer’s service contract

Share product information

Discussion

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Question 41

What are features of Customer Service Management? (Choose four.)

Options:

Timed Audits

Service Entitlements

Demand Management

Service Prospecting

Real-time SLAs

Service Contracts

Skills-based routing

Discussion

Question 42

Which roles can specify both skills and mandatory skills for cases and tasks? (Choose two.)

Options:

Customer service manager (sn_customerservice_manager) Most Voted

Customer service agent (sn_customerservice_agent) Most Voted

Customer administrator (sn_customerservice.customer_admin)

Partner (sn_customerservice.partner)

Discussion

Question 43

For security purposes certain roles cannot be assigned to a group or individual at the same time. Which of me following two roles would be restricted?

Options:

snc_intemai and snc_external

snc_internal and sn_customerservice.consumer_agent

snc_internal and sn_customerservice_agent

snc_external and sn_customerservice.customer

Discussion

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servicenow.nwexams.ace your cis-csm cis-customer service management exam.by izabella.q40.vce.pdf

2024-05-14