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ServiceNow Updated CIS-CSM Exam Questions and Answers by brandon

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ServiceNow CIS-CSM Exam Overview :

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	brandon

Question 40

How are consumers related to households?

Options:

A.

Household Member table

B.

Location table

C.

Household field on the Consumer record

D.

Consumer are not related to Households

Discussion

Question 41

What is a limitation regarding synchronization between a case and its associated work order?

Options:

A.

If information changes on the Case form it is not updated on the Work Order form

B.

Updates on a case or work order will only synchronize after the work order is approved

C.

When creating a work order from a case only the Account field on the work order form is filed in but not the Company field

D.

The data copied over to the Work Order form when creating a work order from a case cannot be configured or customized

Discussion

Question 42

Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose four.)

Options:

A.

Experience

B.

Skills

C.

Availability

D.

Shifts

E.

Capacity

F.

Products

Discussion

Question 43

An Account Relationship is based on a defined account relationship type. Users with the System Administrator role can define two types of relationships:

Choose 2 answers

Options:

A.

Partner-to-customer

B.

Customer-to-Consumer

C.

Account-to-account

D.

Partner-to-account

E.

Account-to-customer

Discussion

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