Month End Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: get65

ServiceNow Updated CIS-CSM Exam Questions and Answers by brandon

Page: 10 / 17

ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 239 Q&A's Shared By: brandon
Question 40

What is the purpose of a Catalog Item variable?

Options:

A.

Allows the customer to ask a question

B.

Provides hint to the user on the field

C.

Opens a chat session with customer support

D.

Allows the customer or consumer to qualify their answer

Discussion
Honey
I highly recommend it. They made a big difference for me and I'm sure they'll help you too. Just make sure to use them wisely and not solely rely on them. They should be used as a supplement to your regular studies.
Antoni Oct 25, 2024
Good point. Thanks for the advice. I'll definitely keep that in mind.
Vienna
I highly recommend them. They are offering exact questions that we need to prepare our exam.
Jensen Oct 9, 2024
That's great. I think I'll give Cramkey a try next time I take a certification exam. Thanks for the recommendation!
Ella-Rose
Amazing website with excellent Dumps. I passed my exam and secured excellent marks!!!
Alisha Aug 17, 2024
Extremely accurate. They constantly update their materials with the latest exam questions and answers, so you can be confident that what you're studying is up-to-date.
Elise
I've heard that Cramkey is one of the best websites for exam dumps. They have a high passing rate and the questions are always up-to-date. Is it true?
Cian Sep 26, 2024
Definitely. The dumps are constantly updated to reflect the latest changes in the certification exams. And I also appreciate how they provide explanations for the answers, so I could understand the reasoning behind each question.
Hendrix
Great website with Great Exam Dumps. Just passed my exam today.
Luka Aug 31, 2024
Absolutely. Cramkey Dumps only provides the latest and most updated exam questions and answers.
Question 41

External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. What can they approve in relation to cases via the portals?

Options:

A.

Change Records and Request Records

B.

Request Records and Escalations

C.

Problem Records and Incident Records

D.

Problem Records and Escalations

Discussion
Question 42

Match the definitions for roles relationships.

Hot Area:

Questions 42

Options:

Discussion
Question 43

In ServiceNow’s CSM Application, what is an interaction?

Options:

A.

Any configuration item that has been made accessible to customers

B.

A record that a Customer Service Agent uses to identify and resolve a question or an issue for an external customer

C.

A binding agreement between two parties

D.

A request for assistance made through a chat, phone call, or walk-up

Discussion
Page: 10 / 17
Title
Questions
Posted

CIS-CSM
PDF

$36.75  $104.99

CIS-CSM Testing Engine

$43.75  $124.99

CIS-CSM PDF + Testing Engine

$57.75  $164.99