Servicenow certshero free Cis-csm Updates by Brandon q101 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	brandon

Question 40

How are consumers related to households?

Options:

Household Member table

Location table

Household field on the Consumer record

Consumer are not related to Households

Discussion

Question 41

What is a limitation regarding synchronization between a case and its associated work order?

Options:

If information changes on the Case form it is not updated on the Work Order form

Updates on a case or work order will only synchronize after the work order is approved

When creating a work order from a case only the Account field on the work order form is filed in but not the Company field

The data copied over to the Work Order form when creating a work order from a case cannot be configured or customized

Discussion

Question 42

Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose four.)

Options:

Experience

Skills

Availability

Shifts

Capacity

Products

Discussion

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Question 43

An Account Relationship is based on a defined account relationship type. Users with the System Administrator role can define two types of relationships:

Choose 2 answers

Options:

Partner-to-customer

Customer-to-Consumer

Account-to-account

Partner-to-account

Account-to-customer

Discussion

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