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ServiceNow Updated CIS-CSM Exam Questions and Answers by brandon

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 257 Q&A's Shared By: brandon
Question 40

How are consumers related to households?

Options:

A.

Household Member table

B.

Location table

C.

Household field on the Consumer record

D.

Consumer are not related to Households

Discussion
Question 41

What is a limitation regarding synchronization between a case and its associated work order?

Options:

A.

If information changes on the Case form it is not updated on the Work Order form

B.

Updates on a case or work order will only synchronize after the work order is approved

C.

When creating a work order from a case only the Account field on the work order form is filed in but not the Company field

D.

The data copied over to the Work Order form when creating a work order from a case cannot be configured or customized

Discussion
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Question 42

Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose four.)

Options:

A.

Experience

B.

Skills

C.

Availability

D.

Shifts

E.

Capacity

F.

Products

Discussion
Question 43

An Account Relationship is based on a defined account relationship type. Users with the System Administrator role can define two types of relationships:

Choose 2 answers

Options:

A.

Partner-to-customer

B.

Customer-to-Consumer

C.

Account-to-account

D.

Partner-to-account

E.

Account-to-customer

Discussion
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