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ServiceNow Updated CIS-CSM Exam Questions and Answers by jonas

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ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 257 Q&A's Shared By: jonas
Question 44

The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?

Choose 3 answers

Options:

A.

Correlation

B.

Simple Match

C.

Scripted

D.

Availability

E.

Aggregate

Discussion
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Question 45

When are child cases updated from the parent case?

Options:

A.

Clicking on the Child Sync UI

B.

Scheduled Job

C.

Automatically upon update of parent

D.

When the Sync scheduled job runs

Discussion
Question 46

What allows the implementation of phases and tasks to meet performance goals track progress and measure success?

Options:

A.

Performance Analytics Spotlight

B.

Scheduled Reporting

C.

Service Level Agreement Tasks

D.

Continual Improvement Management

Discussion
Question 47

Predictive Intelligence improves Case management by:

Options:

A.

Predicting what values should have gone into empty fields in historical records

B.

Reducing the number of records needed to accurately predict a value

C.

Replacing legacy routing rules

D.

Predicting Case values without manual intervention

Discussion
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