Servicenow certsexpert cis-customer Service Management Cis-csm Servicenow Study Notes by Jonas q61 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	jonas

Question 44

The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?

Choose 3 answers

Options:

Correlation

Simple Match

Scripted

Availability

Aggregate

Discussion

Question 45

When are child cases updated from the parent case?

Options:

Clicking on the Child Sync UI

Scheduled Job

Automatically upon update of parent

When the Sync scheduled job runs

Discussion

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Question 46

What allows the implementation of phases and tasks to meet performance goals track progress and measure success?

Options:

Performance Analytics Spotlight

Scheduled Reporting

Service Level Agreement Tasks

Continual Improvement Management

Discussion