Servicenow certsexpert cis-customer Service Management Cis-csm Servicenow Study Notes by Jonas q61 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	jonas

Question 44

The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?

Choose 3 answers

Options:

Correlation

Simple Match

Scripted

Availability

Aggregate

Discussion

Question 45

When are child cases updated from the parent case?

Options:

Clicking on the Child Sync UI

Scheduled Job

Automatically upon update of parent

When the Sync scheduled job runs

Discussion

Question 46

What allows the implementation of phases and tasks to meet performance goals track progress and measure success?

Options:

Performance Analytics Spotlight

Scheduled Reporting

Service Level Agreement Tasks

Continual Improvement Management

Discussion

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Question 47

Predictive Intelligence improves Case management by:

Options:

Predicting what values should have gone into empty fields in historical records

Reducing the number of records needed to accurately predict a value

Replacing legacy routing rules

Predicting Case values without manual intervention

Discussion

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