Servicenow chinesedumps cis-csm Exam Results by Mitchell q51 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	mitchell

Question 60

What is the purpose of the sidebar feature in CSM Configurable Workspace?

Options:

Enables managers lo discreetly monitor chats between agents and customers

Enables agents to access response templates to help them resolve cases faster and more efficiently

To enable agents to collaborate with other agents or Subject Matter Experts (SMEs) in real-time for faster case resolution

Enables agents to keep information regarding details of the case visible at all times

Discussion

Question 61

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

Options:

True

False

Discussion

Question 62

What do blue circles in the timeline of a case form represent?

Options:

Triggered SLAs

State changes

Customer comments

Activity updates

Discussion

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Question 63

On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)

Options:

Partner admin

Partner contact

Customer admin

Customer contact

Discussion

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