Servicenow chinesedumps cis-csm Exam Results by Mitchell q51 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	229 Q&A's	Shared By:	mitchell

Question 60

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

Options:

Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true

Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted

Create an Access control to hide the unnecessary CIs from the itil users

Make a show/hide UI action to show only the desired CIs to the itil users

Discussion

Question 61

What is the specific type of catalog item called that allows users to create any type of task, such as cases, from the Service Catalog?

Options:

Catalog item

Service Catalog Request

Request Item

Record Producer

Discussion

Question 62

Which of the following are benefits that may be gained from using communities?

Choose 3 answers

Options:

Reduce support costs

Engagement with Customers

Get product feedback

Reduce cost per sales

Increase marketing effectiveness

Discussion

Kingsley

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Haris (not set)

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Question 63

The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?

Choose 3 answers

Options:

Correlation

Simple Match

Scripted

Availability

Aggregate

Discussion

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