Servicenow examstopics cis-customer Service Management Cis-csm Reddit Questions by Hakeem q30 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	229 Q&A's	Shared By:	hakeem

Question 52

What role does the Engagement Manager play before the Workshop? (Choose two.)

Options:

Project Manager

Acts as intermediary

Provides answers to technical problems

Assists with technical requirements

Discussion

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Question 53

What are the three out-of-the-box playbooks for CSM?

Choose 3 answers

Options:

Case Playbook for product Support

Case playbook for Onboarding

Case playbook for Billing

Case playbook for Accounts

Case playbook for Complaints

Discussion

Question 54

Which feature allows an agent to copy reusable messages to case or task forms to provide quick and consistent messages to users?

Options:

Quick Messages

Quick Actions

Response Templates

Templates

Discussion

Question 55

An account is a supported external customer and a contact is a user who is an employee of an account. How many accounts can a contact be associated with?

Options:

One

Two

Three

Multiple

Discussion

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servicenow.nwexams.ace your cis-csm cis-customer service management exam.by izabella.q40.vce.pdf

2024-05-03