Servicenow examstopics cis-customer Service Management Cis-csm Reddit Questions by Hakeem q30 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	hakeem

Question 52

Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

Options:

Special handing notes

Lookup and verify

Related search

Agent assist

Discussion

Question 53

During which Now Create stage are workshops conducted?

Options:

Execute

Initiate

Deliver

Plan

Discussion

Question 54

Which feature provides easy-to-configure integrations between the Now Platform and third-party Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools or platforms?

Options:

Web Services

Active Directory

Import Sets

Integration Hub

Discussion

Question 55

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

Options:

Can view assets belonging to their partner accounts

Can create, view, and edit cases for their partner accounts

Can resolve cases reported by their partner accounts

Can create and update contacts for their partner accounts

Discussion

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