Servicenow examstopics cis-customer Service Management Cis-csm Reddit Questions by Hakeem q30 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	239 Q&A's	Shared By:	hakeem

Question 52

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

Options:

Apply Role by Customer

Auto Assessment

Change Update to Close

Update Case Entitlement

Discussion

Question 53

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

Options:

Customer case manager (sn_customerservice.customer_case_manager)

Customer account manager (sn_customerservice.customer_account_manager)

Customer admin (sn_customerservice.customer_admln) Most Voted

Customer (sn_customerservice.customer)

Discussion

Question 54

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

Options:

The ability for end users to decline survey assignments

Number of survey reminder notifications

Trigger conditions Most Voted

Anonymize responses

Discussion

Question 55

From which one of the following can an agent create a CSM Case:

Options:

Human Resource Application

Incident Management

Chat

Special Handling Note

Discussion

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