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ServiceNow Updated CIS-CSM Exam Questions and Answers by hakeem

Page: 13 / 19

ServiceNow CIS-CSM Exam Overview :

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code: CIS-CSM Dumps
Vendor: ServiceNow Certification: CIS-Customer Service Management
Questions: 257 Q&A's Shared By: hakeem
Question 52

Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

Options:

A.

Special handing notes

B.

Lookup and verify

C.

Related search

D.

Agent assist

Discussion
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Question 53

During which Now Create stage are workshops conducted?

Options:

A.

Execute

B.

Initiate

C.

Deliver

D.

Plan

E.

Close

Discussion
Question 54

Which feature provides easy-to-configure integrations between the Now Platform and third-party Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools or platforms?

Options:

A.

Web Services

B.

Active Directory

C.

Import Sets

D.

Integration Hub

Discussion
Question 55

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

Options:

A.

Can view assets belonging to their partner accounts

B.

Can create, view, and edit cases for their partner accounts

C.

Can resolve cases reported by their partner accounts

D.

Can create and update contacts for their partner accounts

Discussion
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