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ServiceNow Updated CIS-CSM Exam Questions and Answers by dahlia

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ServiceNow CIS-CSM Exam Overview :

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	dahlia

Question 68

Which combination of roles is restricted for security purposes?

Options:

A.

snc_internal and sn_customerservice.partner_admin

B.

snc_internal and sn_customerservice.consumer_agent

C.

snc_external and sn_customerservice customer

D.

snc_internal and sn_customerservice__agent

Discussion

Ivan

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Elis Oct 16, 2026

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Ella-Rose

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Alisha Oct 5, 2026

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Question 69

In the Customer Service Management space what defines the term asset?

Options:

A.

A physical item

B.

A specific product instance supported for a customer

C.

A product that a company supports

D.

A resource that allows a business service

Discussion

Question 70

To which entities can Special Handling Notes be applied out of the box?

Options:

A.

Consumer

B.

Entitlement

C.

Sold Product

Discussion

Question 71

Which of the following best describes how the CSM application uses the Asset table?

Options:

A.

CSM uses the Product table instead of the ITSM Asset table

B.

Because CSM Assets are managed differently from ITSM Assets. ServiceNow uses different Asset Tables foe CSM than it does for ITSM

C.

ServiceNow uses the same Asset table for both CSM and ITSM. however, CSM has a different subset of fields

D.

CSM uses the Product Model table instead of the ITSM Asset table

Discussion

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