Servicenow prepway cis-customer Service Management Cis-csm Release Date by Dahlia q40 vce pdf

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Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	dahlia

Question 68

Which combination of roles is restricted for security purposes?

Options:

snc_internal and sn_customerservice.partner_admin

snc_internal and sn_customerservice.consumer_agent

snc_external and sn_customerservice customer

snc_internal and sn_customerservice__agent

Discussion

Question 69

In the Customer Service Management space what defines the term asset?

Options:

A physical item

A specific product instance supported for a customer

A product that a company supports

A resource that allows a business service

Discussion

Question 70

To which entities can Special Handling Notes be applied out of the box?

Options:

Consumer

Entitlement

Sold Product

Discussion

Question 71

Which of the following best describes how the CSM application uses the Asset table?

Options:

CSM uses the Product table instead of the ITSM Asset table

Because CSM Assets are managed differently from ITSM Assets. ServiceNow uses different Asset Tables foe CSM than it does for ITSM

ServiceNow uses the same Asset table for both CSM and ITSM. however, CSM has a different subset of fields

CSM uses the Product Model table instead of the ITSM Asset table

Discussion

Aliza

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