ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update May 18, 2024
Total Questions : 229
Our CIS-Customer Service Management CIS-CSM exam questions and answers cover all the topics of the latest ServiceNow Certified Implementation Specialist - Customer Service Management Exam exam, See the topics listed below. We also provide ServiceNow CIS-CSM exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of ServiceNow CIS-CSM resources to help you understand the topics covered in the exam, such as CIS-Customer Service Management video tutorials, CIS-CSM study guides, and CIS-CSM practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.
| Exam Name | ServiceNow Certified Implementation Specialist - Customer Service Management Exam |
| Exam Code | CIS-CSM |
| Actual Exam Duration | The ServiceNow CIS-CSM exam duration is 90 minutes. |
| What exam is all about | The ServiceNow CIS-CSM (Certified Implementation Specialist - Customer Service Management) exam is designed to test the knowledge and skills of individuals who are responsible for implementing and configuring the ServiceNow Customer Service Management application. The exam covers topics such as customer service management fundamentals, case management, knowledge management, service level management, and reporting and analytics. The exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. Passing the exam demonstrates that an individual has the knowledge and skills required to implement and configure the ServiceNow Customer Service Management application. |
| Passing Score required | The passing score required in the ServiceNow CIS-CSM exam is 70%. This means that you need to answer at least 70% of the questions correctly to pass the exam and earn the CIS-CSM certification. The exam consists of 60 multiple-choice questions, and you have 90 minutes to complete it. It is recommended that you prepare thoroughly for the exam by studying the ServiceNow Certified Implementation Specialist - Customer Service Management Exam Blueprint, taking practice exams, and reviewing the ServiceNow documentation. |
| Competency Level required | Based on the official ServiceNow website, the CIS-CSM exam is designed for individuals who have a strong understanding of ServiceNow Customer Service Management (CSM) and its related concepts. The exam covers topics such as CSM architecture, configuration, and customization, as well as best practices for implementing and managing CSM solutions. To pass the exam, candidates must demonstrate a high level of proficiency in these areas and have practical experience working with ServiceNow CSM. |
| Questions Format | The ServiceNow CIS-CSM exam consists of multiple-choice questions in a computer-based format. The exam includes 60 questions, and candidates have 90 minutes to complete it. The questions are designed to test the candidate's knowledge and understanding of ServiceNow Customer Service Management (CSM) concepts, including service management, customer service, and service delivery. The exam questions cover topics such as service management processes, customer service best practices, service level agreements, and customer satisfaction metrics. The exam also includes scenario-based questions that require candidates to apply their knowledge to real-world situations. |
| Delivery of Exam | The ServiceNow CIS-CSM exam is an online proctored exam delivered through the ServiceNow Certification portal. The exam is timed and consists of multiple-choice questions. |
| Language offered | The ServiceNow CIS-CSM exam is offered in English language only. |
| Cost of exam | You can visit the official website of ServiceNow or contact their customer support to get the latest pricing information. |
| Target Audience | The ServiceNow CIS-CSM (Certified Implementation Specialist - Customer Service Management) certification is designed for professionals who are responsible for implementing and managing the ServiceNow Customer Service Management application. The target audience for this certification includes: 1. ServiceNow administrators who are responsible for configuring and managing the Customer Service Management application. 2. ServiceNow developers who are responsible for customizing the Customer Service Management application. 3. ServiceNow consultants who are responsible for implementing the Customer Service Management application for clients. 4. IT professionals who are responsible for managing customer service operations and want to leverage the ServiceNow platform. 5. Business analysts who are responsible for analyzing customer service processes and want to implement them in the ServiceNow platform. 6. Project managers who are responsible for managing ServiceNow Customer Service Management implementation projects. 7. Service desk managers who are responsible for managing customer service operations and want to leverage the ServiceNow platform. Overall, the ServiceNow CIS-CSM certification is ideal for professionals who want to enhance their skills and knowledge in implementing and managing the ServiceNow Customer Service Management application. |
| Average Salary in Market | The average salary for a ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) is around $100,000 per year in the United States. However, the salary may vary depending on factors such as location, experience, and industry. |
| Testing Provider | You can visit the official ServiceNow website to register for the exam or contact their customer support for further assistance. |
| Recommended Experience | The recommended experience for ServiceNow CIS-CSM exam is: - At least six months of experience working with ServiceNow Customer Service Management (CSM) or similar customer service management software. - Familiarity with ITIL concepts and processes, particularly those related to service management and customer service. - Knowledge of ServiceNow platform administration, including configuration, customization, and integration with other systems. - Understanding of customer service best practices, such as incident management, problem management, and service level management. - Experience with ServiceNow CSM modules, such as Service Catalog, Knowledge Management, and Service Portal. - Familiarity with ServiceNow reporting and analytics tools, such as Performance Analytics and Reporting. - Knowledge of ServiceNow security and access controls, including user roles and permissions. |
| Prerequisite | According to the official ServiceNow website, the prerequisites for the CIS-CSM exam are:
It is recommended that candidates have a good understanding of ITIL concepts and customer service management processes before taking the exam. |
| Retirement (If Applicable) | it is recommended to check the official ServiceNow website or contact their support team for the most up-to-date information on exam retirements. |
| Certification Track (RoadMap): | The ServiceNow CIS-CSM (Certified Implementation Specialist - Customer Service Management) certification track/roadmap is a program designed to validate the skills and knowledge of professionals who implement and manage ServiceNow Customer Service Management solutions. The certification exam covers topics such as customer service management fundamentals, case management, knowledge management, service level management, and reporting and analytics. The certification track/roadmap includes training courses, hands-on experience, and passing the CIS-CSM exam. The certification demonstrates the ability to implement and manage ServiceNow Customer Service Management solutions effectively. |
| Official Information | https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf |
| See Expected Questions | ServiceNow CIS-CSM Expected Questions in Actual Exam |
| Take Self-Assessment | Use ServiceNow CIS-CSM Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
| Section | Weight | Objectives |
|---|---|---|
| Engagement Methodology and Project Planning | 5% |
|
| Customer Service Management System Setup and Configuration | 60% |
|
| Customer Service Management Integration | 10% |
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| CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics | 25% |
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TESTED 19 May 2024
