Expert Answers to ServiceNow Exam CIS-CSM Questions

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CIS-Customer Service Management ServiceNow Certified Implementation Specialist - Customer Service Management Exam

ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Last Update Jan 21, 2025
Total Questions : 239

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Questions 2

What is a supported external customer that, in turn, sells to and supports one or more customers?

Options:

Partner

Account

Contact

Consumer

Discussion 0

Questions 3

In case management. Parent Child Synchronization allows for which of the following:

Options:

Synchronization of all child cases as well as children of child cases on all levels

Child cases to be separated from Parent cases and will not be synchronized automatically

Parent cases to automatically generate child cases when all fields are filled out thus, synchronized auto-population

Enabling the Customer Service agent to create cases so that all the children cases can be managed by managing the parent case

Discussion 0

Questions 4

Which roles can specify both skills and mandatory skills for cases and tasks? (Choose two.)

Options:

Customer service manager (sn_customerservice_manager) Most Voted

Customer service agent (sn_customerservice_agent) Most Voted

Customer administrator (sn_customerservice.customer_admin)

Partner (sn_customerservice.partner)

Discussion 0

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