Expert Answers to ServiceNow Exam CIS-CSM Questions

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CIS-Customer Service Management ServiceNow Certified Implementation Specialist - Customer Service Management Exam

ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Last Update May 5, 2024
Total Questions : 229

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Questions 4

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

Options:

True

False

Discussion 0

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Questions 5

What module is used to create Case Record Producers?

Options:

Case Record Producers

Edit Records

Record Producers

Maintain Records

Discussion 0

Questions 6

User criteria records may be applied to which knowledge items?

Options:

Knowledge Base