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CIS-Customer Service Management ServiceNow Certified Implementation Specialist - Customer Service Management Exam

ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Last Update Apr 29, 2025
Total Questions : 239

To help you prepare for the CIS-CSM ServiceNow exam, we are offering free CIS-CSM ServiceNow exam questions. All you need to do is sign up, provide your details, and prepare with the free CIS-CSM practice questions. Once you have done that, you will have access to the entire pool of ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM test questions which will help you better prepare for the exam. Additionally, you can also find a range of ServiceNow Certified Implementation Specialist - Customer Service Management Exam resources online to help you better understand the topics covered on the exam, such as ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM video tutorials, blogs, study guides, and more. Additionally, you can also practice with realistic ServiceNow CIS-CSM exam simulations and get feedback on your progress. Finally, you can also share your progress with friends and family and get encouragement and support from them.

Questions 2

What is a supported external customer that, in turn, sells to and supports one or more customers?

Options:

A.  

Partner

B.  

Account

C.  

Contact

D.  

Consumer

Discussion 0
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Questions 3

In case management. Parent Child Synchronization allows for which of the following:

Options:

A.  

Synchronization of all child cases as well as children of child cases on all levels

B.  

Child cases to be separated from Parent cases and will not be synchronized automatically

C.  

Parent cases to automatically generate child cases when all fields are filled out thus, synchronized auto-population

D.  

Enabling the Customer Service agent to create cases so that all the children cases can be managed by managing the parent case

Discussion 0
Questions 4

Which roles can specify both skills and mandatory skills for cases and tasks? (Choose two.)

Options:

A.  

Customer service manager (sn_customerservice_manager) Most Voted

B.  

Customer service agent (sn_customerservice_agent) Most Voted

C.  

Customer administrator (sn_customerservice.customer_admin)

D.  

Partner (sn_customerservice.partner)

Discussion 0
Questions 5

ESTION NO: 214

What is KCS (Knowledge Centered Services)?

Options:

A.  

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

B.  

A documented methodology to provide a set of best practices for creating and maintaining knowledge Most Voted

C.  

A dashboard with specific visualization of the different knowledge bases and categories

D.  

An application that helps agents and managers to create cases from Knowledge articles

Discussion 0
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