Expert Answers to ServiceNow Exam CIS-CSM Questions

Page: 1 / 19

CIS-Customer Service Management ServiceNow Certified Implementation Specialist - Customer Service Management Exam

ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Last Update Dec 18, 2025
Total Questions : 257

To help you prepare for the CIS-CSM ServiceNow exam, we are offering free CIS-CSM ServiceNow exam questions. All you need to do is sign up, provide your details, and prepare with the free CIS-CSM practice questions. Once you have done that, you will have access to the entire pool of ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM test questions which will help you better prepare for the exam. Additionally, you can also find a range of ServiceNow Certified Implementation Specialist - Customer Service Management Exam resources online to help you better understand the topics covered on the exam, such as ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM video tutorials, blogs, study guides, and more. Additionally, you can also practice with realistic ServiceNow CIS-CSM exam simulations and get feedback on your progress. Finally, you can also share your progress with friends and family and get encouragement and support from them.

Questions 2

External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:

Options:

webDAV-compilant

Web-based

WebDAV-versioned

Web-configurable

Discussion 0

Questions 3

Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?

Options:

A step-by-step methodology for creating and solving different case types

A detailed check list for customer service teams

A multi-step process consisting of a series of questions answers, and guidance Most Voted

A set of steps used to define a complex process

Discussion 0

Questions 4

Which of the following best describes how the CSM application uses the Asset table?

Options:

CSM uses the Product table instead of the ITSM Asset table

Because CSM Assets are managed differently from ITSM Assets. ServiceNow uses different Asset Tables foe CSM than it does for ITSM

ServiceNow uses the same Asset table for both CSM and ITSM. however, CSM has a different subset of fields

CSM uses the Product Model table instead of the ITSM Asset table

Discussion 0

Josephine

I want to ask about their study material and Customer support? Can anybody guide me?

Zayd Nov 13, 2025

Yes, the dumps or study material provided by them are authentic and up to date. They have a dedicated team to assist students and make sure they have a positive experience.

Yusra

I passed my exam. Cramkey Dumps provides detailed explanations for each question and answer, so you can understand the concepts better.

Alisha Nov 7, 2025

I recently used their dumps for the certification exam I took and I have to say, I was really impressed.

Josie

I just passed my certification exam using their dumps and I must say, I was thoroughly impressed.

Fatimah Nov 9, 2025

You’re right. The dumps were authentic and covered all the important topics. I felt confident going into the exam and it paid off.

Nylah

I've been looking for good study material for my upcoming certification exam. Need help.

Dolly Nov 17, 2025

Then you should definitely give Cramkey Dumps a try. They have a huge database of questions and answers, making it easy to study and prepare for the exam. And the best part is, you can be sure the information is accurate and relevant.

Ilyas

Definitely. I felt much more confident and prepared because of the Cramkey Dumps. I was able to answer most of the questions with ease and I think that helped me to score well on the exam.

Saoirse Nov 2, 2025

That's amazing. I'm glad you found something that worked for you. Maybe I should try them out for my next exam.

Questions 5

When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed?

Choose 2 answers

Options:

Choose the NLU service provider

In the NLU Settings configure the Entity confidence threshold

Enable NLU in Virtual Agent

In the NLU Settings configure the Intent confidence threshold

Discussion 0

Title