ServiceNow Updated CIS-CSM Exam Questions and Answers by calvin

Nothing, it is a standard field

The value property on the form must be set to true

The plugin ‘com.snc.csm_time_recording’ needs to be activated

The value property on the form must be set to true and the field added to the case form

Apply Role by Customer

Auto Assessment

Change Update to Close

Update Case Entitlement

Any configuration item that has been made accessible to customers

A record that a Customer Service Agent uses to identify and resolve a question or an issue for an external customer

A binding agreement between two parties

A request for assistance made through a chat, phone call, or walk-up

Only one other plugin - Field Service Management Plugin

No other Plugins

Only two other plugins - Portal and Case Management

Many other plugins at the same time