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ServiceNow Updated CIS-CSM Exam Questions and Answers by calvin

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ServiceNow CIS-CSM Exam Overview :

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	229 Q&A's	Shared By:	calvin

Question 32

To which entities can Special Handling Notes be applied out of the box?

Options:

A.

Consumer

B.

Entitlement

C.

Sold Product

Discussion

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Question 33

Which of the following are true regarding the Community Portal application? (Choose two.)

Options:

A.

It is available to any customer with a Community license

B.

It is available by default with the Support and Service portals

C.

It is only available to CSM license holders

D.

Most of the configuration does not require System Administrator role

Discussion

Question 34

What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

Options:

A.

Selecting all the groups

B.

Selecting none of the groups

C.

Missing configuration

D.

Misconfigured

Discussion

Question 35

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

Options:

A.

Blocked by approval

B.

Blocked by case task

C.

Blocked internally and by customer

D.

Blocked by internally

Discussion

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