Servicenow dumpspedia pearson Cis-csm New Attempt by Kiera q20 vce pdf

Page: 6 / 19

Exam Name:	ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code:	CIS-CSM Dumps
Vendor:	ServiceNow	Certification:	CIS-Customer Service Management
Questions:	257 Q&A's	Shared By:	kiera

Question 24

What criteria can be used to determine when a new inbound case should be opened?

Options:

When a new customer is created

When an internal problem occurs

When a customer has a question or issue to resolve

When we have new marketing material for a customer

Discussion

Question 25

When creating or importing assets for CSM, model categories are used to: (Choose three.)

Options:

Define whether a Configuration Item (CI) is created when an Asset record is created or vice versa Most Voted

Group assets together Most Voted

Build a classification structure for product models

Model the configuration options for each product model being sold to customers

Define a link between Asset classes and Configuration Item (CI) classes

Discussion

Question 26

What is the purpose of the Guided Decisions capability?

Options:

Provide agents with an escalation guide

Guide agents through account management

Dynamically guide agents to help resolve complex cases

Provide agents with a knowledge guide

Discussion

Ayra

How these dumps are necessary for passing the certification exam?

Damian Sep 16, 2025

They give you a competitive edge and help you prepare better.

Victoria

Hey, guess what? I passed the certification exam! I couldn't have done it without Cramkey Dumps.

Isabel Sep 18, 2025

Same here! I was so surprised when I saw that almost all the questions on the exam were exactly what I found in their study materials.

Atlas

What are these Dumps? Would anybody please explain it to me.

Reign Sep 22, 2025

These are exam dumps for a variety of IT certifications. They have a vast collection of updated questions and answers, which are very helpful in preparing for the exams.

Ivan

I tried these dumps for my recent certification exam and I found it pretty helpful.

Elis Sep 18, 2025

Agree!!! The questions in the dumps were quite similar to what came up in the actual exam. It gave me a good idea of the types of questions to expect and helped me revise efficiently.

Kingsley

Do anyone guide my how these dumps would be helpful for new students like me?

Haris Sep 25, 2025

Absolutely! They are highly recommended for anyone looking to pass their certification exam. The dumps are easy to understand and follow, making it easier for you to study and retain the information.

Question 27

What is knowledge article versioning?

Options:

A content tracker for knowledge articles

A knowledge article publishing guide

The ability to manage and track article updates Most Voted

A knowledge article numbering guide

Discussion

Page: 6 / 19

Title

Questions

Posted