PMI Updated PMI-ACP Exam Questions and Answers by eben

The correct answer is C – Use class of service. In Kanban, the Class of Service (CoS) model is a key technique for prioritization and flow management. It helps teams decide which work items should be expedited, delayed, or treated as standard. Using CoS enables teams to handle tasks based on urgency, business value, and risk.

From PMI Agile Practice Guide:

“Classes of service define the rules by which work is selected, prioritized, and delivered. They help make prioritization policies explicit and transparent to stakeholders and team members.”

(PMI Agile Practice Guide, Section 5.4 – Kanban and Flow-Based Approaches)

From Mike Griffiths’ PMI-ACP Exam Prep Book:

“Class of service models—such as ‘Expedite’, ‘Fixed Delivery Date’, ‘Standard’, or ‘Intangible’—allow teams to prioritize tasks by business value, risk, and urgency. This is particularly useful in Kanban systems where items flow continuously.”

(Mike Griffiths, Chapter 3 – Value-Driven Delivery / Kanban Practices)

Option A (involving the product owner) is more applicable to Scrum teams; Kanban teams often have shared ownership of flow.

Option B (reviewing WIP limits) affects flow but doesn’t guide task prioritization.

Option D (measuring lead time) helps with process analysis but not immediate prioritization.

Answer: C

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The correct answer is C – Work with product owners and turn product backlog items into potentially shippable product increments.

Agile is grounded in the principle of delivering value early and often. Agile teams deliver value by continuously converting high-priority product backlog items into working software or product increments. These increments are potentially shippable, meaning they meet the Definition of Done and could be released at any point if the business chooses. Collaboration with the product owner ensures that the most valuable features are prioritized and refined before development begins.

From PMI Agile Practice Guide:

“Agile teams focus on delivering small, valuable, and potentially shippable increments of working product on a regular basis. This allows for frequent feedback and ensures that teams are always working on the most valuable features.”

(PMI Agile Practice Guide, Section 3.4 – Value-Driven Delivery)

From Mike Griffiths’ PMI-ACP Exam Prep Book:

“Working software is the primary measure of progress in agile projects. Agile teams collaborate with product owners to break down backlog items into increments that can be developed, tested, and delivered within a single iteration.”

(Mike Griffiths, Chapter 3 – Value-Driven Delivery)

Option A contradicts agile principles, which emphasize cross-functional teams capable of analysis, development, and testing.

Option B is a supporting activity but does not directly increase value delivery.

Option D reflects traditional project management thinking and does not align with the iterative, adaptive nature of agile.

Answer: C

The correct answer is A – Continue working on the task until it is completed. Agile teams commit to the sprint goal and are expected to deliver what they’ve planned to the best of their ability. If a task takes longer than estimated, the team inspects and adapts but generally tries to complete the committed work within the current sprint.

From the PMI Agile Practice Guide:

“Agile teams are committed to delivering the work they planned for the iteration. If estimates are off, the team inspects the impact and continues, learning from it for future planning.”

(PMI Agile Practice Guide, Section 5.3 – Iteration Planning and Commitment)

Mike Griffiths explains:

“If something takes longer than expected, the team should strive to complete it and use the experience to improve future estimation. Agile teams maintain sprint commitment integrity.”

(Mike Griffiths, PMI-ACP Exam Prep, Chapter 5 – Adaptive Planning)

Incorrect options:

B is punitive and unaligned with Agile values.

C contradicts Agile’s emphasis on stable teams and sustainable pace.

D breaks commitment and risks value delivery.

Answer: A

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The correct answer is B – Social awareness. Social awareness includes recognizing and respecting diversity, empathy, and being sensitive to cultural and interpersonal dynamics. It’s essential for fostering inclusion and trust in diverse agile teams.

From the PMI Agile Practice Guide:

“Social awareness includes being mindful of others’ emotions, needs, and concerns. Agile leaders use empathy and active listening to promote a culture of inclusiveness.”

(PMI Agile Practice Guide, Section 4.3 – Agile Leadership Skills)

Mike Griffiths reinforces:

“High-performing agile teams are inclusive. Leaders demonstrate social awareness by recognizing differences and adapting their behavior to support psychological safety and mutual respect.”

(Mike Griffiths, PMI-ACP Exam Prep, Chapter 4 – Team Performance)

Incorrect options:

A is more externally focused.

C is necessary but not specific to handling team diversity.

D is general and doesn’t address interpersonal sensitivity.

Answer: B

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