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Service Cloud Administration (SP25)

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ADM-261 PDF

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$42 Last Update July 8, 2025 Total Questions : 354 With In-Depth Explanation

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Service Cloud Administration (SP25) Questions and Answers

Questions 1

The manager of a large credit card contact center needs to understand how many customers call daily to check their balance without speaking with an agent. Which system would be used to generate the report?

Options:

A.  

Automatic Call Distributor

B.  

Private Branch Exchange

C.  

Interactive Voice Response

D.  

Time and Attendance