Salesforce certkiller adm-261 Exam Questions Tutorials by Humaira q107 vce pdf

Page: 8 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	humaira

Question 32

A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs? Choose 3 answers

Options:

All open Cases by Priority

All open cases by Channel

All Cases closed Month-to-date

Case resolution time

All Cases by Customer

Discussion

Question 33

A customer is planning a Service Cloud implementation. The customer's current database has the following number of records:

* 10 million cases

* 1 million accounts

* 3million contacts

When planning to migrate this data into Salesforce, what implications should be considered? (Choose 2)

Options:

The Salesforce org may be slow during the data import

Related lists on the case object may be slow to populate

Salesforce reporting speed may be affected

Result may be slow when searching for records

Discussion

Question 34

Which two solutions can be used to enable agents to manage multiple cases at the sametime when designing a Contact Center? Choose 2 answers

Options:

Interactive Voice Response

Computer Telephone Integration

Social Customer Service

Live Agent

Discussion

Freddy

I passed my exam with flying colors and I'm confident who will try it surely ace the exam.

Aleksander Dec 6, 2025

Thanks for the recommendation! I'll check it out.

Walter

Yayyy!!! I passed my exam with the help of Cramkey Dumps. Highly appreciated!!!!

Angus Dec 24, 2025

YES….. I saw the same questions in the exam.

Ayesha

They are study materials that are designed to help students prepare for exams and certification tests. They are basically a collection of questions and answers that are likely to appear on the test.

Ayden Dec 2, 2025

That sounds interesting. Why are they useful? Planning this week, hopefully help me. Can you give me PDF if you have ?

Lois

I passed my exam with wonderful score. Their dumps are 100% valid and I felt confident during the exam.

Ernie Dec 8, 2025

Absolutely. The best part is, the answers in the dumps were correct. So, I felt confident and well-prepared for the exam.

Stefan

Thank you so much Cramkey I passed my exam today due to your highly up to date dumps.

Ocean Dec 13, 2025

Agree….Cramkey Dumps are constantly updated based on changes in the exams. They also have a team of experts who regularly review the materials to ensure their accuracy and relevance. This way, you can be sure you're studying the most up-to-date information available.

Question 35

Support agents need to verify that customers are eligible to receive customer support before they can update the

Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers

Options:

Contacts

Products

Service contracts

Case history

Discussion

Page: 8 / 13

Title

Questions