Salesforce certkiller adm-261 Exam Questions Tutorials by Humaira q107 vce pdf

Page: 8 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	humaira

Question 32

A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs? Choose 3 answers

Options:

All open Cases by Priority

All open cases by Channel

All Cases closed Month-to-date

Case resolution time

All Cases by Customer

Discussion

Question 33

A customer is planning a Service Cloud implementation. The customer's current database has the following number of records:

* 10 million cases

* 1 million accounts

* 3million contacts

When planning to migrate this data into Salesforce, what implications should be considered? (Choose 2)

Options:

The Salesforce org may be slow during the data import

Related lists on the case object may be slow to populate

Salesforce reporting speed may be affected

Result may be slow when searching for records

Discussion

Question 34

Which two solutions can be used to enable agents to manage multiple cases at the sametime when designing a Contact Center? Choose 2 answers

Options:

Interactive Voice Response

Computer Telephone Integration

Social Customer Service

Live Agent

Discussion

Lennie

I passed my exam and achieved wonderful score, I highly recommend it.

Emelia Feb 7, 2026

I think I'll give Cramkey a try next time I take a certification exam. Thanks for the recommendation!

Zayaan

Successfully aced the exam… Thanks a lot for providing amazing Exam Dumps.

Harmony Feb 25, 2026

That's fantastic! I'm glad to hear that their dumps helped you. I also used them and found it accurate.

Nadia

Why these dumps are important? Can I pass my exam without these dumps?

Julian Feb 3, 2026

The questions in the Cramkey dumps are explained in detail and there are also study notes and reference materials provided. This made it easier for me to understand the concepts and retain the information better.

Stefan

Thank you so much Cramkey I passed my exam today due to your highly up to date dumps.

Ocean Feb 12, 2026

Agree….Cramkey Dumps are constantly updated based on changes in the exams. They also have a team of experts who regularly review the materials to ensure their accuracy and relevance. This way, you can be sure you're studying the most up-to-date information available.

Question 35

Support agents need to verify that customers are eligible to receive customer support before they can update the

Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers

Options:

Contacts

Products

Service contracts

Case history

Discussion

Page: 8 / 13

Title

Questions