Salesforce certkiller adm-261 Exam Questions Tutorials by Humaira q107 vce pdf

Page: 8 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	humaira

Question 32

A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs? Choose 3 answers

Options:

All open Cases by Priority

All open cases by Channel

All Cases closed Month-to-date

Case resolution time

All Cases by Customer

Discussion

Question 33

A customer is planning a Service Cloud implementation. The customer's current database has the following number of records:

* 10 million cases

* 1 million accounts

* 3million contacts

When planning to migrate this data into Salesforce, what implications should be considered? (Choose 2)

Options:

The Salesforce org may be slow during the data import

Related lists on the case object may be slow to populate

Salesforce reporting speed may be affected

Result may be slow when searching for records

Discussion

Question 34

Which two solutions can be used to enable agents to manage multiple cases at the sametime when designing a Contact Center? Choose 2 answers

Options:

Interactive Voice Response

Computer Telephone Integration

Social Customer Service

Live Agent

Discussion

Question 35

Support agents need to verify that customers are eligible to receive customer support before they can update the

Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers

Options:

Contacts

Products

Service contracts

Case history

Discussion

Miriam

Highly recommended Dumps. 100% authentic and reliable. Passed my exam with wonderful score.

Milan Dec 20, 2025

I see. Thanks for the information. I'll definitely keep Cramkey in mind for my next exam.

Sarah

Yeah, I was so relieved when I saw that the question appeared in the exam were similar to their exam dumps. It made the exam a lot easier and I felt confident going into it.

Aaliyah Dec 5, 2025

Same here. I've heard mixed reviews about using exam dumps, but for us, it definitely paid off.

Addison

Want to tell everybody through this platform that I passed my exam with excellent score. All credit goes to Cramkey Exam Dumps.

Libby Dec 25, 2025

That's good to know. I might check it out for my next IT certification exam. Thanks for the info.

Reeva

Wow what a success I achieved today. Thank you so much Cramkey for amazing Dumps. All students must try it.

Amari Dec 18, 2025

Wow, that's impressive. I'll definitely keep Cramkey in mind for my next exam.

Rosalie

I passed. I would like to tell all students that they should definitely give Cramkey Dumps a try.