Salesforce certkiller adm-261 Exam Questions Tutorials by Humaira q107 vce pdf

Page: 8 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	humaira

Question 32

A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs? Choose 3 answers

Options:

All open Cases by Priority

All open cases by Channel

All Cases closed Month-to-date

Case resolution time

All Cases by Customer

Discussion

Question 33

A customer is planning a Service Cloud implementation. The customer's current database has the following number of records:

* 10 million cases

* 1 million accounts

* 3million contacts

When planning to migrate this data into Salesforce, what implications should be considered? (Choose 2)

Options:

The Salesforce org may be slow during the data import

Related lists on the case object may be slow to populate

Salesforce reporting speed may be affected

Result may be slow when searching for records

Discussion

Question 34

Which two solutions can be used to enable agents to manage multiple cases at the sametime when designing a Contact Center? Choose 2 answers

Options:

Interactive Voice Response

Computer Telephone Integration

Social Customer Service

Live Agent

Discussion

Fatima

Hey I passed my exam. The world needs to know about it. I have never seen real exam questions on any other exam preparation resource like I saw on Cramkey Dumps.

Niamh Dec 9, 2025

That's true. Cramkey Dumps are simply the best when it comes to preparing for the certification exam. They have all the key information you need and the questions are very similar to what you'll see on the actual exam.

Ilyas

Definitely. I felt much more confident and prepared because of the Cramkey Dumps. I was able to answer most of the questions with ease and I think that helped me to score well on the exam.

Saoirse Dec 20, 2025

That's amazing. I'm glad you found something that worked for you. Maybe I should try them out for my next exam.

Nia

Why are these Dumps so important for students these days?

Mary Dec 19, 2025

With the constantly changing technology and advancements in the industry, it's important for students to have access to accurate and valid study material. Cramkey Dumps provide just that. They are constantly updated to reflect the latest changes and ensure that the information is up-to-date.

Marley

Hey, I heard the good news. I passed the certification exam!

Jaxson Dec 5, 2025

Yes, I passed too! And I have to say, I couldn't have done it without Cramkey Dumps.

Lennie

I passed my exam and achieved wonderful score, I highly recommend it.

Emelia Dec 23, 2025

I think I'll give Cramkey a try next time I take a certification exam. Thanks for the recommendation!

Question 35

Support agents need to verify that customers are eligible to receive customer support before they can update the

Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers

Options: