Salesforce chinesedumps legit Adm-261 Exam Download by Jayson q284 vce pdf

Page: 7 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	jayson

Question 28

The Support Manager at UniversalContainers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case team to each case. Which two solutions will allow Product Managers to quickly see and review the cases that are created for their products? Choose 2 answers

Options:

Create a case queue for all created or updated cases.

Create a case report that displays all created or updated cases.

Create an email alert notification for Case Teams.

Create a case list view that is filtered by My Case Teams.

Discussion

Question 29

What is a common deflection technique to reduce the number of interactions for a contact center? Choose 2 answers.

Options:

Recommend articles during a call for a support agent

Suggest articles for a web-to-case question

Suggest articles for an email-to-case question

Recommend articles prior to a Live Agent session

Discussion

Question 30

Universal Container's customers like speaking to a live support agent on complex product issues. This causes a heavy amount of phone calls and customers complain about thehold time.

What functionality should the consultant recommend implementing to resolve this issue?

Options:

Contact Requests

Social Customer Service

Embedded Chat Window

Open CT1

Discussion

Victoria

Hey, guess what? I passed the certification exam! I couldn't have done it without Cramkey Dumps.

Isabel Jan 8, 2026

Same here! I was so surprised when I saw that almost all the questions on the exam were exactly what I found in their study materials.

Josie

I just passed my certification exam using their dumps and I must say, I was thoroughly impressed.

Fatimah Jan 4, 2026

You’re right. The dumps were authentic and covered all the important topics. I felt confident going into the exam and it paid off.

Yusra

I passed my exam. Cramkey Dumps provides detailed explanations for each question and answer, so you can understand the concepts better.

Alisha Jan 26, 2026

I recently used their dumps for the certification exam I took and I have to say, I was really impressed.

Miley

Hey, I tried Cramkey Dumps for my IT certification exam. They are really awesome and helped me pass my exam with wonderful score.

Megan Jan 27, 2026

That’s great!!! I’ll definitely give it a try. Thanks!!!

Conor

I recently used these dumps for my exam and I must say, I was impressed with their authentic material.

Yunus Jan 19, 2026

Exactly…….The information in the dumps is so authentic and up-to-date. Plus, the questions are very similar to what you'll see on the actual exam. I felt confident going into the exam because I had studied using Cramkey Dumps.

Question 31

A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.

Which approach should be used for the data migration?

Options:

Prepare, Plan, Test, Execute, Validate

Plan, Prepare, Test, Execute, Validate

Prepare, Plan, Validate, Execute, Test

Plan, Prepare, Validate, Execute, Test

Discussion

Page: 7 / 13

Title

Questions

Posted

salesforce.selftestengine.new release adm-261 salesforce consultant questions.by jaden.q142.vce.pdf