| Exam Name: | Service Cloud Administration (WI25) | ||
| Exam Code: | ADM-261 Dumps | ||
| Vendor: | Salesforce | Certification: | Salesforce Consultant |
| Questions: | 354 Q&A's | Shared By: | jayson |
The Support Manager at UniversalContainers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case team to each case. Which two solutions will allow Product Managers to quickly see and review the cases that are created for their products? Choose 2 answers
What is a common deflection technique to reduce the number of interactions for a contact center? Choose 2 answers.
Universal Container's customers like speaking to a live support agent on complex product issues. This causes a heavy amount of phone calls and customers complain about thehold time.
What functionality should the consultant recommend implementing to resolve this issue?
A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.
Which approach should be used for the data migration?
TESTED 30 Apr 2025
