Salesforce prepway salesforce Consultant Adm-261 Release Date by Lowri q142 vce pdf

Page: 12 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	lowri

Question 48

A client's Support Call Center has seen an increase in call volume on a newproduct line. The agents are having problems resolving issues and have been escalating to Tier 2 for support.

Which action should be taken to reduce the call volumes and escalations?

Options:

Create Knowledge Articles and publish internally and publicly.

Configure IVR routing to bypass Tier 1 for the product line.

Configure Omni-channel to assign cases directly to Tier 2.

Create a dashboard to track and manage call volumes by type.

Discussion

Question 49

Universal Containers would like to provide their contact center agents with a map image of their customers location based on the Shipping Address of their Account Record. What should a consultant recommend as part of the solution?

Options:

An outbound message to a middleware platform to provide map details

A mashup integration on the Account page to a third-party mapping service

A Web Service call-out that retrievesmap details from the backend system

A custom tab of type URL that displays a map image of customer location

Discussion

Miley

Hey, I tried Cramkey Dumps for my IT certification exam. They are really awesome and helped me pass my exam with wonderful score.

Megan Aug 15, 2026

That’s great!!! I’ll definitely give it a try. Thanks!!!

Ella-Rose

Amazing website with excellent Dumps. I passed my exam and secured excellent marks!!!

Alisha Aug 19, 2026

Extremely accurate. They constantly update their materials with the latest exam questions and answers, so you can be confident that what you're studying is up-to-date.

Osian

Dumps are fantastic! I recently passed my certification exam using these dumps and I must say, they are 100% valid.

Azaan Aug 3, 2026

They are incredibly accurate and valid. I felt confident going into my exam because the dumps covered all the important topics and the questions were very similar to what I saw on the actual exam. The team of experts behind Cramkey Dumps make sure the information is relevant and up-to-date.

Sam

Can I get help from these dumps and their support team for preparing my exam?

Audrey Aug 24, 2026

Definitely, you won't regret it. They've helped so many people pass their exams and I'm sure they'll help you too. Good luck with your studies!

Erik

Hey, I have passed my exam using Cramkey Dumps?

Freyja Aug 23, 2026

Really, what are they? All come in your pool? Please give me more details, I am going to have access their subscription. Please brother, give me more details.

Question 50

A team of publishers hascreated and published articles in Salesforce knowledge. The manager of the help desk describe articles are useful to agents. Which reports can the help desk manager use to determine the quality of the articles? Choose 2 answers

Options:

Report on the articlesfollowed in Chatter

Report on agent ratings on articles

Report on agent feedback on articles

Report on the articles attached to cases

Discussion

Question 51

Which two capabilities of Salesforce Knowledge ensure accurate content inArticles?

Choose 2 answers

Options:

Data Category to assign an Article Type to a Reviewer

Validation Rules for Article Types to verify all fields during creation