Salesforce passguarantee salesforce Consultant Adm-261 Updated Exam by Kara q71 vce pdf

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Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	kara

Question 20

Universal Containers knows it will be adding new Cases at a rate of 4-6 million per year and wants to maintain performance over time. Which two recommended techniques should be utilized? Choose 2 answers

Options:

Optimize queries to reduce thescope of Cases included with each search.

Create a data retention plan that archives or purges Cases at regular intervals.

Ask contact center managers to review data each quarter to possibly delete.

Write an Apex trigger that deletes one case eachtime a new case is created.

Discussion

Question 21

A company is planning forthe migration of an existing knowledge base into Salesforce Knowledge. Which set of factors should be considered in selecting which articles to migrate?

Options:

Last modified date and frequent search terms

Last modified date and number of recent article views

Original creation date and average rating of articles

Original creation date and total number of article views

Discussion

Question 22

UC wants to provide its 20 million customers with a portal where they can: Submit inquires, Monitor the status of those inquiries, and View their contact information. To meet theserequirements, which type of portal license would be most appropriate for the customers?

Options:

Partner portal

Service Cloud portal (Customer Community)

Enterprise admin

Sites

Discussion

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Question 23

Which two advantages does Salesforce provide with the OpenCTI framework? Choose 2 answers

Options:

Agents can use telephony on a wide range of browsers andoperating systems while only developing once.

Developers can embed API calls and processes on web pages to automate call handling processes.

Developers can integrate with any telephony platform available with little to no need for customization.

Agents can run their SoftPhone at the operating system level, embedded in the task bar or system tray.

Discussion

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