Salesforce exams4sure complete Adm-261 Materials by Cruze q284 vce pdf

Page: 3 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	cruze

Question 12

A customer has a detailed question about product functionality. Thecustomer would like access to expert customer subject-matter experts, and real-time access to company IT support experts. Which features will best help the customer? Choose 2 answers.

Options:

Mass email

Communities

Public groups

Salesforce Chat

Discussion

Reeva

Wow what a success I achieved today. Thank you so much Cramkey for amazing Dumps. All students must try it.

Amari Apr 24, 2026

Wow, that's impressive. I'll definitely keep Cramkey in mind for my next exam.

Miley

Hey, I tried Cramkey Dumps for my IT certification exam. They are really awesome and helped me pass my exam with wonderful score.

Megan Apr 3, 2026

That’s great!!! I’ll definitely give it a try. Thanks!!!

Walter

Yayyy!!! I passed my exam with the help of Cramkey Dumps. Highly appreciated!!!!

Angus Apr 11, 2026

YES….. I saw the same questions in the exam.

Erik

Hey, I have passed my exam using Cramkey Dumps?

Freyja Apr 5, 2026

Really, what are they? All come in your pool? Please give me more details, I am going to have access their subscription. Please brother, give me more details.

Norah

Cramkey is highly recommended.

Zayan Apr 10, 2026

Definitely. If you're looking for a reliable and effective study resource, look no further than Cramkey Dumps. They're simply wonderful!

Question 13

Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons forapproved cases. What should a consultant recommend to manage this process using Service Cloud?

Options:

Enable the self-service portal to generate logins for the hospital staff by region.

Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules.

Design a custom object to track credit requests and route them regionally using assignment rules

Use cases to track the credit requests and route than to regional teams using assignment rules

Discussion

Question 14

Universal Containers implementedSalesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

Options:

Create a report that display the # of articles searched during the past 2 months

Report displays # of articles associated to data categories during past 2 months

Report that displays # of cases with articles attached during the past 2 months

Report that displays # of newarticles created during the past 2 months

Discussion

Question 15

Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?

Options:

Enable social profile and add workflow rules to the contact object

Use Twitter-to-Case and add workflow rules to the case object

Enable social profile and add assignment rules to the case object