| Exam Name: | Service Cloud Administration (SU24) | ||
| Exam Code: | ADM-261 Dumps | ||
| Vendor: | Salesforce | Certification: | Salesforce Consultant |
| Questions: | 354 Q&A's | Shared By: | tahlia |
Universal Containers is evaluating whether to implement On-Demand Email-to-Case or Email-to-Case and needs to ensure the solution selectedwill meet its requirements.
Which customer requirement would require the use of Email-to-Case?
A manager has noticed an increasein average case age. This is negatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. Which reporting solution should be recommended?
Which feature ofSalesforce Knowledge can be leveraged to create a customer-facing product information website? Choose 2 answers.
Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution.
TESTED 12 Apr 2026
