Salesforce testinside download Latest Adm-261 Questions by Kyron q107 vce pdf

Page: 6 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	kyron

Question 24

For which purposeshould a contact center use Visual Flow?

Options:

To assign follow-up tasks to an agent one week after a case is closed.

To automatically assign cases to a specific queue based on the customer support level

To escalate to the support manager if it has beenopen for more than 72 hours

To automate business processes for agents who troubleshoot customer support issues via phone

Discussion

Question 25

Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

Options:

Assignment rules

Validation rules

Workflow rules

Auto-response rules

Discussion

Question 26

Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

Options:

The specific Quick Action must be added to the Case Feed.

Global Actions need to be on the publisher layout.

The specific Quick Action must be added to the Case record page.

Quick Actions must be enabled in the org.

Discussion

Lennox

Something Special that they provide a comprehensive overview of the exam content. They cover all the important topics and concepts, so you can be confident that you are well-prepared for the test.

Aiza Sep 2, 2026

That makes sense. What makes Cramkey Dumps different from other study materials?

Reeva

Wow what a success I achieved today. Thank you so much Cramkey for amazing Dumps. All students must try it.

Amari Sep 11, 2026

Wow, that's impressive. I'll definitely keep Cramkey in mind for my next exam.

Wyatt

Passed my exam… Thank you so much for your excellent Exam Dumps.

Arjun Sep 19, 2026

That sounds really useful. I'll definitely check it out.

Elise

I've heard that Cramkey is one of the best websites for exam dumps. They have a high passing rate and the questions are always up-to-date. Is it true?

Cian Sep 26, 2026

Definitely. The dumps are constantly updated to reflect the latest changes in the certification exams. And I also appreciate how they provide explanations for the answers, so I could understand the reasoning behind each question.

Honey

I highly recommend it. They made a big difference for me and I'm sure they'll help you too. Just make sure to use them wisely and not solely rely on them. They should be used as a supplement to your regular studies.

Antoni Sep 12, 2026

Good point. Thanks for the advice. I'll definitely keep that in mind.

Question 27

A contact center manager is looking for ways to overall cost per case.

What Salesforce metrics should the contact center manager evaluate? (Choose 2)

Options:

Average number of activities per case

Average number of articles attached to a case

Total number of cases by origin

Average customer satisfaction score by case

Discussion

Page: 6 / 13