Salesforce testinside download Latest Adm-261 Questions by Kyron q107 vce pdf

Page: 6 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	kyron

Question 24

For which purposeshould a contact center use Visual Flow?

Options:

To assign follow-up tasks to an agent one week after a case is closed.

To automatically assign cases to a specific queue based on the customer support level

To escalate to the support manager if it has beenopen for more than 72 hours

To automate business processes for agents who troubleshoot customer support issues via phone

Discussion

Question 25

Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

Options:

Assignment rules

Validation rules

Workflow rules

Auto-response rules

Discussion

Question 26

Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

Options:

The specific Quick Action must be added to the Case Feed.

Global Actions need to be on the publisher layout.

The specific Quick Action must be added to the Case record page.

Quick Actions must be enabled in the org.

Discussion

Question 27

A contact center manager is looking for ways to overall cost per case.

What Salesforce metrics should the contact center manager evaluate? (Choose 2)

Options:

Average number of activities per case

Average number of articles attached to a case

Total number of cases by origin

Average customer satisfaction score by case

Discussion

Miley

Hey, I tried Cramkey Dumps for my IT certification exam. They are really awesome and helped me pass my exam with wonderful score.

Megan Aug 15, 2026

That’s great!!! I’ll definitely give it a try. Thanks!!!

Syeda

I passed, Thank you Cramkey for your precious Dumps.

Stella Aug 12, 2026

That's great. I think I'll give Cramkey Dumps a try.

Peyton

Hey guys. Guess what? I passed my exam. Thanks a lot Cramkey, your provided information was relevant and reliable.

Coby Aug 10, 2026

Thanks for sharing your experience. I think I'll give Cramkey a try for my next exam.

Laila

They're such a great resource for anyone who wants to improve their exam results. I used these dumps and passed my exam!! Happy customer, always prefer. Yes, same questions as above I know you guys are perfect.

Keira Aug 25, 2026

100% right….And they're so affordable too. It's amazing how much value you get for the price.

Marley

Hey, I heard the good news. I passed the certification exam!

Jaxson Aug 13, 2026

Yes, I passed too! And I have to say, I couldn't have done it without Cramkey Dumps.

Page: 6 / 13

Title

Questions

Posted

salesforce.selftestengine.new release adm-261 salesforce consultant questions.by jaden.q142.vce.pdf

142