Salesforce testinside download Latest Adm-261 Questions by Kyron q107 vce pdf

Page: 6 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	kyron

Question 24

For which purposeshould a contact center use Visual Flow?

Options:

To assign follow-up tasks to an agent one week after a case is closed.

To automatically assign cases to a specific queue based on the customer support level

To escalate to the support manager if it has beenopen for more than 72 hours

To automate business processes for agents who troubleshoot customer support issues via phone

Discussion

Question 25

Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

Options:

Assignment rules

Validation rules

Workflow rules

Auto-response rules

Discussion

Sarah

Yeah, I was so relieved when I saw that the question appeared in the exam were similar to their exam dumps. It made the exam a lot easier and I felt confident going into it.

Aaliyah Dec 5, 2025

Same here. I've heard mixed reviews about using exam dumps, but for us, it definitely paid off.

Melody

My experience with Cramkey was great! I was surprised to see that many of the questions in my exam appeared in the Cramkey dumps.

Colby Dec 6, 2025

Yes, In fact, I got a score of above 85%. And I attribute a lot of my success to Cramkey's dumps.

Ayra

How these dumps are necessary for passing the certification exam?

Damian Dec 4, 2025

They give you a competitive edge and help you prepare better.

Inaya

Passed the exam. questions are valid. The customer support is top-notch. They were quick to respond to any questions I had and provided me with all the information I needed.

Cillian Dec 22, 2025

That's a big plus. I've used other dump providers in the past and the customer support was often lacking.

Conor

I recently used these dumps for my exam and I must say, I was impressed with their authentic material.

Yunus Dec 28, 2025

Exactly…….The information in the dumps is so authentic and up-to-date. Plus, the questions are very similar to what you'll see on the actual exam. I felt confident going into the exam because I had studied using Cramkey Dumps.

Question 26

Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

Options:

The specific Quick Action must be added to the Case Feed.

Global Actions need to be on the publisher layout.

The specific Quick Action must be added to the Case record page.

Quick Actions must be enabled in the org.

Discussion

Question 27

A contact center manager is looking for ways to overall cost per case.

What Salesforce metrics should the contact center manager evaluate? (Choose 2)

Options: