Salesforce testinside download Latest Adm-261 Questions by Kyron q107 vce pdf

Page: 6 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	kyron

Question 24

For which purposeshould a contact center use Visual Flow?

Options:

To assign follow-up tasks to an agent one week after a case is closed.

To automatically assign cases to a specific queue based on the customer support level

To escalate to the support manager if it has beenopen for more than 72 hours

To automate business processes for agents who troubleshoot customer support issues via phone

Discussion

Question 25

Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

Options:

Assignment rules

Validation rules

Workflow rules

Auto-response rules

Discussion

Question 26

Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

Options:

The specific Quick Action must be added to the Case Feed.

Global Actions need to be on the publisher layout.

The specific Quick Action must be added to the Case record page.

Quick Actions must be enabled in the org.

Discussion

Question 27

A contact center manager is looking for ways to overall cost per case.

What Salesforce metrics should the contact center manager evaluate? (Choose 2)

Options:

Average number of activities per case

Average number of articles attached to a case

Total number of cases by origin

Average customer satisfaction score by case

Discussion

Miriam

Highly recommended Dumps. 100% authentic and reliable. Passed my exam with wonderful score.

Milan Mar 21, 2026

I see. Thanks for the information. I'll definitely keep Cramkey in mind for my next exam.

Ernest

That's amazing. I think I'm going to give Cramkey Dumps a try for my next exam. Thanks for telling me about them! CramKey admin please share more questions……You guys are amazing.

Nate Mar 8, 2026

I failed last week, I never know this site , but amazed to see all these questions were in my exam week before. I feel bad now, why I didn’t bother this site. Thanks Cramkey, Excellent Job.

Ava-Rose

Yes! Cramkey Dumps are amazing I passed my exam…Same these questions were in exam asked.

Ismail Mar 24, 2026

Wow, that sounds really helpful. Thanks, I would definitely consider these dumps for my certification exam.

Esmae

I highly recommend Cramkey Dumps to anyone preparing for the certification exam.

Mollie Mar 27, 2026

Absolutely. They really make it easier to study and retain all the important information. I'm so glad I found Cramkey Dumps.

Annabel

I recently used them for my exam and I passed it with excellent score. I am impressed.

Amirah Mar 19, 2026

I passed too. The questions I saw in the actual exam were exactly the same as the ones in the Cramkey Dumps. I was able to answer the questions confidently because I had already seen and studied them.

Page: 6 / 13

Title

Questions

Posted

salesforce.selftestengine.new release adm-261 salesforce consultant questions.by jaden.q142.vce.pdf

142

2026-03-01

salesforce.exams4sure.complete adm-261 materials.by cruze.q284.vce.pdf

284

2026-04-19

salesforce.nwexams.ace your adm-261 salesforce consultant exam.by tahlia.q284.vce.pdf

284