Salesforce testinside download Latest Adm-261 Questions by Kyron q107 vce pdf

Page: 6 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	kyron

Question 24

For which purposeshould a contact center use Visual Flow?

Options:

To assign follow-up tasks to an agent one week after a case is closed.

To automatically assign cases to a specific queue based on the customer support level

To escalate to the support manager if it has beenopen for more than 72 hours

To automate business processes for agents who troubleshoot customer support issues via phone

Discussion

Question 25

Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

Options:

Assignment rules

Validation rules

Workflow rules

Auto-response rules

Discussion

Melody

My experience with Cramkey was great! I was surprised to see that many of the questions in my exam appeared in the Cramkey dumps.

Colby Oct 24, 2025

Yes, In fact, I got a score of above 85%. And I attribute a lot of my success to Cramkey's dumps.

Ilyas

Definitely. I felt much more confident and prepared because of the Cramkey Dumps. I was able to answer most of the questions with ease and I think that helped me to score well on the exam.

Saoirse Oct 21, 2025

That's amazing. I'm glad you found something that worked for you. Maybe I should try them out for my next exam.

Nylah

I've been looking for good study material for my upcoming certification exam. Need help.

Dolly Oct 2, 2025

Then you should definitely give Cramkey Dumps a try. They have a huge database of questions and answers, making it easy to study and prepare for the exam. And the best part is, you can be sure the information is accurate and relevant.

Cody

I used Cramkey Dumps to prepare and a lot of the questions on the exam were exactly what I found in their study materials.

Eric Oct 26, 2025

Really? That's great to hear! I used Cramkey Dumps too and I had the same experience. The questions were almost identical.

Ella-Rose

Amazing website with excellent Dumps. I passed my exam and secured excellent marks!!!

Alisha Oct 2, 2025

Extremely accurate. They constantly update their materials with the latest exam questions and answers, so you can be confident that what you're studying is up-to-date.

Question 26

Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

Options:

The specific Quick Action must be added to the Case Feed.

Global Actions need to be on the publisher layout.

The specific Quick Action must be added to the Case record page.

Quick Actions must be enabled in the org.

Discussion

Question 27

A contact center manager is looking for ways to overall cost per case.

What Salesforce metrics should the contact center manager evaluate? (Choose 2)

Options: