Salesforce testinside download Latest Adm-261 Questions by Kyron q107 vce pdf

Page: 6 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	kyron

Question 24

For which purposeshould a contact center use Visual Flow?

Options:

To assign follow-up tasks to an agent one week after a case is closed.

To automatically assign cases to a specific queue based on the customer support level

To escalate to the support manager if it has beenopen for more than 72 hours

To automate business processes for agents who troubleshoot customer support issues via phone

Discussion

Question 25

Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

Options:

Assignment rules

Validation rules

Workflow rules

Auto-response rules

Discussion

Question 26

Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

Options:

The specific Quick Action must be added to the Case Feed.

Global Actions need to be on the publisher layout.

The specific Quick Action must be added to the Case record page.

Quick Actions must be enabled in the org.

Discussion

Question 27

A contact center manager is looking for ways to overall cost per case.

What Salesforce metrics should the contact center manager evaluate? (Choose 2)

Options:

Average number of activities per case

Average number of articles attached to a case

Total number of cases by origin

Average customer satisfaction score by case

Discussion

Peyton

Hey guys. Guess what? I passed my exam. Thanks a lot Cramkey, your provided information was relevant and reliable.

Coby Dec 1, 2025

Thanks for sharing your experience. I think I'll give Cramkey a try for my next exam.

Hendrix

Great website with Great Exam Dumps. Just passed my exam today.

Luka Dec 17, 2025

Absolutely. Cramkey Dumps only provides the latest and most updated exam questions and answers.

Neve

Will I be able to achieve success after using these dumps?

Rohan Dec 16, 2025

Absolutely. It's a great way to increase your chances of success.

Alaia

These Dumps are amazing! I used them to study for my recent exam and I passed with flying colors. The information in the dumps is so valid and up-to-date. Thanks a lot!!!

Zofia Dec 3, 2025

That's great to hear! I've been struggling to find good study material for my exam. I will ty it for sure.

Zayaan

Successfully aced the exam… Thanks a lot for providing amazing Exam Dumps.

Harmony Dec 15, 2025

That's fantastic! I'm glad to hear that their dumps helped you. I also used them and found it accurate.

Page: 6 / 13

Title

Questions

Posted

salesforce.selftestengine.new release adm-261 salesforce consultant questions.by jaden.q142.vce.pdf

142