Salesforce testinside download Latest Adm-261 Questions by Kyron q107 vce pdf

Page: 6 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	kyron

Question 24

For which purposeshould a contact center use Visual Flow?

Options:

To assign follow-up tasks to an agent one week after a case is closed.

To automatically assign cases to a specific queue based on the customer support level

To escalate to the support manager if it has beenopen for more than 72 hours

To automate business processes for agents who troubleshoot customer support issues via phone

Discussion

Question 25

Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

Options:

Assignment rules

Validation rules

Workflow rules

Auto-response rules

Discussion

Inaya

Passed the exam. questions are valid. The customer support is top-notch. They were quick to respond to any questions I had and provided me with all the information I needed.

Cillian Jan 23, 2026

That's a big plus. I've used other dump providers in the past and the customer support was often lacking.

Aryan

Absolutely rocked! They are an excellent investment for anyone who wants to pass the exam on the first try. They save you time and effort by providing a comprehensive overview of the exam content, and they give you a competitive edge by giving you access to the latest information. So, I definitely recommend them to new students.

Jessie Jan 17, 2026

did you use PDF or Engine? Which one is most useful?

Josephine

I want to ask about their study material and Customer support? Can anybody guide me?

Zayd Jan 22, 2026

Yes, the dumps or study material provided by them are authentic and up to date. They have a dedicated team to assist students and make sure they have a positive experience.

Madeleine

Passed my exam with my dream score…. Guys do give these dumps a try. They are authentic.

Ziggy Jan 22, 2026

That's really impressive. I think I might give Cramkey Dumps a try for my next certification exam.

Fatima

Hey I passed my exam. The world needs to know about it. I have never seen real exam questions on any other exam preparation resource like I saw on Cramkey Dumps.

Niamh Jan 13, 2026

That's true. Cramkey Dumps are simply the best when it comes to preparing for the certification exam. They have all the key information you need and the questions are very similar to what you'll see on the actual exam.

Question 26

Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

Options:

The specific Quick Action must be added to the Case Feed.

Global Actions need to be on the publisher layout.

The specific Quick Action must be added to the Case record page.

Quick Actions must be enabled in the org.

Discussion

Question 27

A contact center manager is looking for ways to overall cost per case.

What Salesforce metrics should the contact center manager evaluate? (Choose 2)

Options: