Salesforce testinside download Latest Adm-261 Questions by Kyron q107 vce pdf

Page: 6 / 13

Exam Name:	Service Cloud Administration (SP25)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	ADM-261
Questions:	354 Q&A's	Shared By:	kyron

Question 24

For which purposeshould a contact center use Visual Flow?

Options:

To assign follow-up tasks to an agent one week after a case is closed.

To automatically assign cases to a specific queue based on the customer support level

To escalate to the support manager if it has beenopen for more than 72 hours

To automate business processes for agents who troubleshoot customer support issues via phone

Discussion

Question 25

Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

Options:

Assignment rules

Validation rules

Workflow rules

Auto-response rules

Discussion

Question 26

Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

Options:

The specific Quick Action must be added to the Case Feed.

Global Actions need to be on the publisher layout.

The specific Quick Action must be added to the Case record page.

Quick Actions must be enabled in the org.

Discussion

Question 27

A contact center manager is looking for ways to overall cost per case.

What Salesforce metrics should the contact center manager evaluate? (Choose 2)

Options:

Average number of activities per case

Average number of articles attached to a case

Total number of cases by origin

Average customer satisfaction score by case

Discussion

Freddy

I passed my exam with flying colors and I'm confident who will try it surely ace the exam.

Aleksander Sep 26, 2024

Thanks for the recommendation! I'll check it out.

Sarah

Yeah, I was so relieved when I saw that the question appeared in the exam were similar to their exam dumps. It made the exam a lot easier and I felt confident going into it.

Aaliyah Aug 27, 2024

Same here. I've heard mixed reviews about using exam dumps, but for us, it definitely paid off.

Inaaya

Are these Dumps worth buying?

Fraser Oct 9, 2024

Yes, of course, they are necessary to pass the exam. They give you an insight into the types of questions that could come up and help you prepare effectively.

Neve

Will I be able to achieve success after using these dumps?

Rohan Oct 24, 2024

Absolutely. It's a great way to increase your chances of success.

Hendrix

Great website with Great Exam Dumps. Just passed my exam today.

Luka Aug 31, 2024

Absolutely. Cramkey Dumps only provides the latest and most updated exam questions and answers.

Page: 6 / 13

Title

Questions

Posted