Salesforce testinside download Latest Adm-261 Questions by Kyron q107 vce pdf

Page: 6 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	kyron

Question 24

For which purposeshould a contact center use Visual Flow?

Options:

To assign follow-up tasks to an agent one week after a case is closed.

To automatically assign cases to a specific queue based on the customer support level

To escalate to the support manager if it has beenopen for more than 72 hours

To automate business processes for agents who troubleshoot customer support issues via phone

Discussion

Question 25

Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

Options:

Assignment rules

Validation rules

Workflow rules

Auto-response rules

Discussion

Question 26

Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

Options:

The specific Quick Action must be added to the Case Feed.

Global Actions need to be on the publisher layout.

The specific Quick Action must be added to the Case record page.

Quick Actions must be enabled in the org.

Discussion

Question 27

A contact center manager is looking for ways to overall cost per case.

What Salesforce metrics should the contact center manager evaluate? (Choose 2)

Options:

Average number of activities per case

Average number of articles attached to a case

Total number of cases by origin

Average customer satisfaction score by case

Discussion

Ava-Rose

Yes! Cramkey Dumps are amazing I passed my exam…Same these questions were in exam asked.

Ismail Jan 21, 2026

Wow, that sounds really helpful. Thanks, I would definitely consider these dumps for my certification exam.

Rae

I tried using Cramkey dumps for my recent certification exam and I found them to be more accurate and up-to-date compared to other dumps I've seen. Passed the exam with wonderful score.

Rayyan Jan 15, 2026

I see your point. Thanks for sharing your thoughts. I might give it a try for my next certification exam.

Vienna

I highly recommend them. They are offering exact questions that we need to prepare our exam.

Jensen Jan 17, 2026

That's great. I think I'll give Cramkey a try next time I take a certification exam. Thanks for the recommendation!

Aliza

I used these dumps for my recent certification exam and I can say with certainty that they're absolutely valid dumps. The questions were very similar to what came up in the actual exam.

Jakub Jan 8, 2026

That's great to hear. I am going to try them soon.

Lois

I passed my exam with wonderful score. Their dumps are 100% valid and I felt confident during the exam.

Ernie Jan 7, 2026

Absolutely. The best part is, the answers in the dumps were correct. So, I felt confident and well-prepared for the exam.

Page: 6 / 13

Title

Questions

Posted

salesforce.selftestengine.new release adm-261 salesforce consultant questions.by jaden.q142.vce.pdf

142