Salesforce marks4sure salesforce Consultant Adm-261 Book by Madina q284 vce pdf

Page: 11 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	madina

Question 44

Universal Containers' support management team hasnoticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

Options:

Create reports to analyze call data in orderto understand peak times and ensure adequate staffing.

Create a case escalation rules to route high-priority cases directly to supervisors for resolution.

Set up analytical snapshots to capture key case information and create historical trending reports.

Set up a Salesforce Customer Community that will allow customers to create cases online.

Discussion

Question 45

Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.

Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers

Options:

Install an adapter from AppExdiange to work with third-party CTI systems.

Enable Live Agent in their community to chat with an agent.

Assign the correct Salesforce users to the Call Center.

Create asoftphone layout and assign to user profiles.

Assign the Salesforce CTI license to Salesforce users.

Discussion

Question 46

Universal containers wants to implement Omni channel within service cloud for its representatives.

What is the first step required to configure Omni channel?

Options:

Contact salesforce to have Omni channel enabled.

Enable Omni channel in setup.

Assign users to the Omni channel feature license.

Assign users to Omni channel permissions.

Discussion

Marley

Hey, I heard the good news. I passed the certification exam!

Jaxson Feb 8, 2026

Yes, I passed too! And I have to say, I couldn't have done it without Cramkey Dumps.

Amy

I passed my exam and found your dumps 100% relevant to the actual exam.

Lacey Feb 12, 2026

Yeah, definitely. I experienced the same.

Erik

Hey, I have passed my exam using Cramkey Dumps?

Freyja Feb 19, 2026

Really, what are they? All come in your pool? Please give me more details, I am going to have access their subscription. Please brother, give me more details.

Inaya

Passed the exam. questions are valid. The customer support is top-notch. They were quick to respond to any questions I had and provided me with all the information I needed.

Cillian Feb 24, 2026

That's a big plus. I've used other dump providers in the past and the customer support was often lacking.

Cody

I used Cramkey Dumps to prepare and a lot of the questions on the exam were exactly what I found in their study materials.

Eric Feb 17, 2026

Really? That's great to hear! I used Cramkey Dumps too and I had the same experience. The questions were almost identical.

Question 47

Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page. How can this be achieved?

Options:

Customer view of case tab

Custom Visual force page

Custom report