Salesforce marks4sure salesforce Consultant Adm-261 Book by Madina q284 vce pdf

Page: 11 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	madina

Question 44

Universal Containers' support management team hasnoticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

Options:

Create reports to analyze call data in orderto understand peak times and ensure adequate staffing.

Create a case escalation rules to route high-priority cases directly to supervisors for resolution.

Set up analytical snapshots to capture key case information and create historical trending reports.

Set up a Salesforce Customer Community that will allow customers to create cases online.

Discussion

Question 45

Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.

Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers

Options:

Install an adapter from AppExdiange to work with third-party CTI systems.

Enable Live Agent in their community to chat with an agent.

Assign the correct Salesforce users to the Call Center.

Create asoftphone layout and assign to user profiles.

Assign the Salesforce CTI license to Salesforce users.

Discussion

Laila

They're such a great resource for anyone who wants to improve their exam results. I used these dumps and passed my exam!! Happy customer, always prefer. Yes, same questions as above I know you guys are perfect.

Keira May 22, 2026

100% right….And they're so affordable too. It's amazing how much value you get for the price.

Reeva

Wow what a success I achieved today. Thank you so much Cramkey for amazing Dumps. All students must try it.

Amari May 12, 2026

Wow, that's impressive. I'll definitely keep Cramkey in mind for my next exam.

Everleigh

I must say that they are updated regularly to reflect the latest exam content, so you can be sure that you are getting the most accurate information. Plus, they are easy to use and understand, so even new students can benefit from them.

Huxley May 9, 2026

That's great to know. So, you think new students should buy these dumps?

Inaya

Passed the exam. questions are valid. The customer support is top-notch. They were quick to respond to any questions I had and provided me with all the information I needed.

Cillian May 2, 2026

That's a big plus. I've used other dump providers in the past and the customer support was often lacking.

Question 46

Universal containers wants to implement Omni channel within service cloud for its representatives.

What is the first step required to configure Omni channel?

Options:

Contact salesforce to have Omni channel enabled.

Enable Omni channel in setup.

Assign users to the Omni channel feature license.

Assign users to Omni channel permissions.

Discussion

Question 47