Salesforce marks4sure salesforce Consultant Adm-261 Book by Madina q284 vce pdf

Page: 11 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	madina

Question 44

Universal Containers' support management team hasnoticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

Options:

Create reports to analyze call data in orderto understand peak times and ensure adequate staffing.

Create a case escalation rules to route high-priority cases directly to supervisors for resolution.

Set up analytical snapshots to capture key case information and create historical trending reports.

Set up a Salesforce Customer Community that will allow customers to create cases online.

Discussion

Question 45

Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.

Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers

Options:

Install an adapter from AppExdiange to work with third-party CTI systems.

Enable Live Agent in their community to chat with an agent.

Assign the correct Salesforce users to the Call Center.

Create asoftphone layout and assign to user profiles.

Assign the Salesforce CTI license to Salesforce users.

Discussion

Question 46

Universal containers wants to implement Omni channel within service cloud for its representatives.

What is the first step required to configure Omni channel?

Options:

Contact salesforce to have Omni channel enabled.

Enable Omni channel in setup.

Assign users to the Omni channel feature license.

Assign users to Omni channel permissions.

Discussion

Anya

I must say they're considered the best dumps available and the questions are very similar to what you'll see in the actual exam. Recommended!!!

Cassius Aug 8, 2025

Yes, they offer a 100% success guarantee. And many students who have used them have reported passing their exams with flying colors.

Zayaan

Successfully aced the exam… Thanks a lot for providing amazing Exam Dumps.

Harmony Aug 21, 2025

That's fantastic! I'm glad to hear that their dumps helped you. I also used them and found it accurate.

Walter

Yayyy!!! I passed my exam with the help of Cramkey Dumps. Highly appreciated!!!!

Angus Aug 25, 2025

YES….. I saw the same questions in the exam.

Andrew

Are these dumps helpful?

Jeremiah Aug 18, 2025

Yes, Don’t worry!!! I'm confident you'll find them to be just as helpful as I did. Good luck with your exam!

Lennox

Something Special that they provide a comprehensive overview of the exam content. They cover all the important topics and concepts, so you can be confident that you are well-prepared for the test.

Aiza Aug 22, 2025

That makes sense. What makes Cramkey Dumps different from other study materials?

Question 47

Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page. How can this be achieved?

Options:

Customer view of case tab

Custom Visual force page

Custom report

Customrelated list

Discussion

Page: 11 / 13

Title