Salesforce marks4sure salesforce Consultant Adm-261 Book by Madina q284 vce pdf

Page: 11 / 13

Exam Name:	Service Cloud Administration (SU24)
Exam Code:	ADM-261 Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	354 Q&A's	Shared By:	madina

Question 44

Universal Containers' support management team hasnoticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

Options:

Create reports to analyze call data in orderto understand peak times and ensure adequate staffing.

Create a case escalation rules to route high-priority cases directly to supervisors for resolution.

Set up analytical snapshots to capture key case information and create historical trending reports.

Set up a Salesforce Customer Community that will allow customers to create cases online.

Discussion

Ava-Rose

Yes! Cramkey Dumps are amazing I passed my exam…Same these questions were in exam asked.

Ismail Aug 3, 2026

Wow, that sounds really helpful. Thanks, I would definitely consider these dumps for my certification exam.

Elise

I've heard that Cramkey is one of the best websites for exam dumps. They have a high passing rate and the questions are always up-to-date. Is it true?

Cian Aug 10, 2026

Definitely. The dumps are constantly updated to reflect the latest changes in the certification exams. And I also appreciate how they provide explanations for the answers, so I could understand the reasoning behind each question.

Ari

Can anyone explain what are these exam dumps and how are they?

Ocean Aug 18, 2026

They're exam preparation materials that are designed to help you prepare for various certification exams. They provide you with up-to-date and accurate information to help you pass your exams.

Vienna

I highly recommend them. They are offering exact questions that we need to prepare our exam.

Jensen Aug 24, 2026

That's great. I think I'll give Cramkey a try next time I take a certification exam. Thanks for the recommendation!

Ilyas

Definitely. I felt much more confident and prepared because of the Cramkey Dumps. I was able to answer most of the questions with ease and I think that helped me to score well on the exam.

Saoirse Aug 9, 2026

That's amazing. I'm glad you found something that worked for you. Maybe I should try them out for my next exam.

Question 45

Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.

Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers

Options:

Install an adapter from AppExdiange to work with third-party CTI systems.

Enable Live Agent in their community to chat with an agent.

Assign the correct Salesforce users to the Call Center.

Create asoftphone layout and assign to user profiles.

Assign the Salesforce CTI license to Salesforce users.

Discussion