Service Cloud Administration(SP23)
Last Update Apr 26, 2024
Total Questions : 355
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Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which three actions should a Consultant recommend to meet these requirements? Choose 3 answers
Universal containers wants to implement Omni channel within service cloud for its representatives.
What is the first step required to configure Omni channel?
Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.
Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers
Which two capabilities of Salesforce Knowledge ensure accurate content inArticles?
Choose 2 answers