Expert Answers to Salesforce Exam Certified-Business-Analyst Questions

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Salesforce Business Analyst Salesforce Certified Business Analyst (BA-201)

Salesforce Certified Business Analyst (BA-201)

Last Update Dec 16, 2025
Total Questions : 312

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Questions 2

The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.

What does the project team need to agree upon to ensure the work is ready to be deployed?

Options:

Entity relationship diagram

Definition of done

User acceptance criteria

Discussion 0

Questions 3

Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are missing details, as how case routing should work. The lead BA asks the junior Bas to make revisions based on the intended audience for the user stories.

Options:

End user and development team

Development and QA teams

Business user and QA team

Discussion 0

Questions 4

The business analyst at Universal Containers has been asked to train the client on how to write effective user stories with acceptance criteria. The client provided this sample story.

User Story:

As a customer service agent, I need the ability to close support tickets.

Acceptance Criteria:

1. When viewing an open support ticket, a "Close Ticket" action is available.

2. When closing a support ticket, the agent is required to enter a "Close Reason".

3. After completing the close action, the status of the support ticket is set to "Closed".

What can be done to improve this user story?

Options:

Update the acceptance criteria to describe the technical solution.

Update the user story to describe why the functionality is needed.

Update the perspective of the user story and acceptance criteria.

Discussion 0

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Questions 5

Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?

Options:

Highlight their related Salesforce certifications to showcase expertise.

Share insights empathetically based on prior work that has solved similar problems.

Ensure the workshop schedule considers time zones and language differences.