Salesforce Certified Business Analyst (BA-201)
Last Update Jan 9, 2026
Total Questions : 312
To help you prepare for the Certified-Business-Analyst Salesforce exam, we are offering free Certified-Business-Analyst Salesforce exam questions. All you need to do is sign up, provide your details, and prepare with the free Certified-Business-Analyst practice questions. Once you have done that, you will have access to the entire pool of Salesforce Certified Business Analyst (BA-201) Certified-Business-Analyst test questions which will help you better prepare for the exam. Additionally, you can also find a range of Salesforce Certified Business Analyst (BA-201) resources online to help you better understand the topics covered on the exam, such as Salesforce Certified Business Analyst (BA-201) Certified-Business-Analyst video tutorials, blogs, study guides, and more. Additionally, you can also practice with realistic Salesforce Certified-Business-Analyst exam simulations and get feedback on your progress. Finally, you can also share your progress with friends and family and get encouragement and support from them.
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?
Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are missing details, as how case routing should work. The lead BA asks the junior Bas to make revisions based on the intended audience for the user stories.
The business analyst at Universal Containers has been asked to train the client on how to write effective user stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?
TESTED 09 Jan 2026
