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Salesforce Business Analyst Salesforce Certified Business Analyst Exam (SP23)

Salesforce Certified Business Analyst Exam (SP23)

Last Update Jun 21, 2024
Total Questions : 289

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Questions 4

Universal Containers is transitioning to Slack as its internal communication tool and is ready to release.

What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?

Options:

A.  

Complete development on bugs discovered during this phase.

B.  

Get written sign-off from all business stakeholders.

C.  

Conduct a final retrospective meeting with the project team.

Discussion 0
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Questions 5

As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.

What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

Options:

A.  

Salesforce Optimizer

B.  

Setup Audit Trail

C.  

Reports and Dashboards

Discussion 0
Questions 6

Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.

What should the BA do first?

Options:

A.  

Investigate building a custom app.

B.  

Use CRM Anal Analyst actionable insights.

C.  

Review relevant apps on the AppExchange

Discussion 0
Questions 7

Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.

Which option captures this requirement?

Options:

A.  

Make the template user-friendly and accessible only by members of the account team.

B.  

The sales manager can make the template user-friendly.

C.  

Accessible by members of the account team.

Discussion 0
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