Salesforce passcert certified-business-analyst Vce Exam Download by Finnian q228 vce pdf

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Exam Name:	Salesforce Certified Business Analyst Exam (SP23)
Exam Code:	Certified-Business-Analyst Dumps
Vendor:	Salesforce	Certification:	Salesforce Business Analyst
Questions:	289 Q&A's	Shared By:	finnian

Question 20

The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.

What should the BA do when responding to the new employee's input?

Options:

Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.

Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.

Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.

Discussion

Question 21

A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.

What are the top three benefits of creating a process map?

Options:

Engages stakeholders, identifies improvements, and starts the change process

Builds accountability, increases revenue, and decreases overall time spent on requirements

Identifies improvements, decreases project costs, and starts the change process

Discussion

Question 22

The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.

What should the BA do next?

Options:

Implement the solution now to save time in the planning phase.

Ask the stakeholder to demo their solution to the project team.

Gather requirements and then note the proposal solution.

Discussion

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Question 23

The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day.

What did the business analyst fall to do during sprint planning'?

Options:

Prioritize the sprint backlog with stakeholders

Calculate the sprint capacity correctly

Create a burndown list of sprint tasks