Salesforce pass4success newly Released Service-cloud-consultant Exam Pdf by Diego q75 vce pdf

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Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	272 Q&A's	Shared By:	diego

Question 64

Universal Containers (UC) has created a new partner onboarding process that requires an agent to create 10 open activities that correlate to a step of the onboarding experience. UC typically adds 20 new partners a week. Creating activities is labor intensive and can take up to 20 minutes each to complete.

What is a cost-effective method for agents to create these activities?

Options:

Execute a macro

Navigate a Screen Flow.

Leverage Einstein Case Wrap-Up.

Discussion

Question 65

Cloud Kicks customers need a method to create cases without a login. Managers are

concerned that public options will increase the number of spam cases created.

What is the recommended option to prevent the creation of spam cases?

Options:

On-Demand Email-to-Case Threading

Web-to-Case with Einstein Case Classification

Web-to-Case with reCAPTCHA enabled

Discussion

Question 66

The support manager at Universal Containers wants to see monthly historical metrics for first-call resolution by call center.

Which analytics solution should the consultant recommend?

Options:

Case report grouped by Call Center

Case History report grouped by Call Center

Dynamic Dashboard grouped by Call Center

Discussion

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Question 67

Universal Containers (UC) is implementing Service Cloud within its North America call center to validate key use cases, system capabilities, and

integration patterns. The UC leadership team is concerned that the upcoming Salesforce Release schedule may impact the implementation project's

development efforts.

What should a consultant recommend that UC's Salesforce admin do in this scenario?

Options:

Postpone the release to the production org so the team can finish the project before the release is deployed.

Disable updates to the sandbox so the team can continue using the solution without the updates from the release.

Opt Bp the sandbox in as a Bp preview org g so the team can conduct testing gp prior to the release being g deployed.