Salesforce pass4success newly Released Service-cloud-consultant Exam Pdf by Diego q75 vce pdf

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Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	diego

Question 64

Cloud Kicks (CK) supports customers through Salesforce Messaging. Service agents have reported multiple instances where customers have used abusive language. CK wants a way to prevent abusive customers from starting future messaging sessions.

Options:

Create an IP blocking rule.

Create an Omni-Flow.

Create a record-triggered Flow.

Discussion

Question 65

Cloud Kicks (CK) provides varying levels of support based on the customer's service contract. For customers with a Gold service contract, CK plans to use milestones. For example, a call comes in at 11:00 AM on Wednesday. The service rep responds at 1:00 PM on Wednesday to complete the first milestone. Then, the service rep must respond by 1:00 PM on Thursday to complete the second milestone.

Which milestone recurrence type should the consultant recommend?

Options:

Independent Recurrence

No Recurrence

Sequential Recurrence

Discussion

Question 66

The support manager at Universal Containers wants to measure first-call resolution by channel, agent, and calendar month.

Which reporting solution should the consultant recommend?

Options:

Create a report using Grouping.

Create a reporting snapshot.

Create a joined report.

Discussion

Question 67

A Service Cloud Consultant is overseeing a Service Cloud implementation for a retail organization. The rollout includes new case assignment processes, customized Service Console layouts, and a knowledge base. The consultant wants to ensure deployment proceeds smoothly and that users are prepared for go-live.

What should the consultant do first to develop an effective deployment and training strategy?

Options:

Host informational sessions about new features while technical configuration is underway, and plan for post-deployment user support to address training needs as they arise.

Define rollout milestones, set up appropriate sandbox environments for testing and training, and plan scenario-based user training sessions.

Prepare user-facing documentation and quick-reference guides early, then roll out features once the Service Console layouts are finalized.

Discussion

Ivan

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