Salesforce exams lab exactprep Service-cloud-consultant Questions by Rhea q45 vce pdf

Page: 6 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	rhea

Question 24

The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the

relevant information more quickly.

Which feature should the consultant recommend?

Options:

Einstein Bots 27: B is correct answer

Einstein Article Recommendations

Einstein Reply Recommendations

Discussion

Question 25

Cloud Kicks has a robust Service Cloud implementation for its customer service team. The software engineering team would like to track their projects within Salesforce.

Which solution should the consultant recommend?

Options:

Create a new Case record type.

Enable Feed Tracking.

Install an AppExchange app.

Discussion

Question 26

Cloud Kicks uses the Service Console and work items to route cases to available service reps. The service reps need a way to see work they have accepted and incoming items.

Which feature should the Service Cloud Consultant recommend?

Options:

Personalized navigation menu

Actions & Recommendations component

Omni-Channel Utility widget

Discussion

Kingsley

Do anyone guide my how these dumps would be helpful for new students like me?

Haris Jul 4, 2026

Absolutely! They are highly recommended for anyone looking to pass their certification exam. The dumps are easy to understand and follow, making it easier for you to study and retain the information.

Anaya

I found so many of the same questions on the real exam that I had already seen in the Cramkey Dumps. Thank you so much for making exam so easy for me. I passed it successfully!!!

Nina Jul 21, 2026

It's true! I felt so much more confident going into the exam because I had already seen and understood the questions.

Laila

They're such a great resource for anyone who wants to improve their exam results. I used these dumps and passed my exam!! Happy customer, always prefer. Yes, same questions as above I know you guys are perfect.

Keira Jul 26, 2026

100% right….And they're so affordable too. It's amazing how much value you get for the price.

Neve

Will I be able to achieve success after using these dumps?

Rohan Jul 8, 2026

Absolutely. It's a great way to increase your chances of success.

Question 27

Service Console users work on dozens of cases at a time and often need to update a case they worked on earlier in the day.

What should a consultant recommend?

Options:

Add History to the Utility bar.

Create a custom dashboard.