Salesforce exams lab exactprep Service-cloud-consultant Questions by Rhea q45 vce pdf

Page: 6 / 14

Exam Name:	Salesforce Certified Service cloud consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	197 Q&A's	Shared By:	rhea

Question 24

Universal Containers (UC) is in the process of setting up Experience Cloud. UC needs to give

customers access to their agreed upon response times via the portal.

Which solution should a consultant recommend?

Options:

Milestones

Service Contracts

Maintenance Plans

Discussion

Question 25

Universal Containers wants Salesforce to suggest Knowledge articles to agents based on

information about the case.

Which solution should a consultant recommend?

Options:

Add the Knowledge object to global search objects.

Add the Knowledge component on the case Lightning record page.

Add the Knowledge related list to the case page layout.

Discussion

Question 26

Case closure time at Cloud Kicks (CK) is too high although CK already enabled Knowledge Management.

What should the consultant recommend to decrease case closure time?

Options:

Add data category groups.

Create synonym groups.

Enable Suggested Articles.

Discussion

Ace

No problem! I highly recommend Cramkey Dumps to anyone looking to pass their certification exams. They will help you feel confident and prepared on exam day. Good luck!

Harris Aug 3, 2025

That sounds amazing. I'll definitely check them out. Thanks for the recommendation!

Marley

Hey, I heard the good news. I passed the certification exam!

Jaxson Aug 11, 2025

Yes, I passed too! And I have to say, I couldn't have done it without Cramkey Dumps.

Laila

They're such a great resource for anyone who wants to improve their exam results. I used these dumps and passed my exam!! Happy customer, always prefer. Yes, same questions as above I know you guys are perfect.

Keira Aug 14, 2025

100% right….And they're so affordable too. It's amazing how much value you get for the price.

Andrew

Are these dumps helpful?

Jeremiah Aug 18, 2025

Yes, Don’t worry!!! I'm confident you'll find them to be just as helpful as I did. Good luck with your exam!

Question 27

Universal Containers (UC) hired agents in an expansion of the contact center. Getting agents up to speed and fully productive is

a priority. UC implemented a standardized agent-customer dialog to assist agents.

Which feature should a consultant integrate into the Service Console?

Options:

In-App Guidance