Salesforce exams lab exactprep Service-cloud-consultant Questions by Rhea q45 vce pdf

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Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	rhea

Question 24

The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the

relevant information more quickly.

Which feature should the consultant recommend?

Options:

Einstein Bots 27: B is correct answer

Einstein Article Recommendations

Einstein Reply Recommendations

Discussion

Question 25

Cloud Kicks has a robust Service Cloud implementation for its customer service team. The software engineering team would like to track their projects within Salesforce.

Which solution should the consultant recommend?

Options:

Create a new Case record type.

Enable Feed Tracking.

Install an AppExchange app.

Discussion

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Question 26

Cloud Kicks uses the Service Console and work items to route cases to available service reps. The service reps need a way to see work they have accepted and incoming items.

Which feature should the Service Cloud Consultant recommend?

Options:

Personalized navigation menu

Actions & Recommendations component

Omni-Channel Utility widget