Salesforce exams lab exactprep Service-cloud-consultant Questions by Rhea q45 vce pdf

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Exam Name:	Salesforce Certified Service cloud consultant (SP25)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	197 Q&A's	Shared By:	rhea

Question 24

Universal Containers (UC) is in the process of setting up Experience Cloud. UC needs to give

customers access to their agreed upon response times via the portal.

Which solution should a consultant recommend?

Options:

Milestones

Service Contracts

Maintenance Plans

Discussion

Question 25

Universal Containers wants Salesforce to suggest Knowledge articles to agents based on

information about the case.

Which solution should a consultant recommend?

Options:

Add the Knowledge object to global search objects.

Add the Knowledge component on the case Lightning record page.

Add the Knowledge related list to the case page layout.

Discussion

Question 26

Case closure time at Cloud Kicks (CK) is too high although CK already enabled Knowledge Management.

What should the consultant recommend to decrease case closure time?

Options:

Add data category groups.

Create synonym groups.

Enable Suggested Articles.

Discussion

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Question 27

Universal Containers (UC) hired agents in an expansion of the contact center. Getting agents up to speed and fully productive is

a priority. UC implemented a standardized agent-customer dialog to assist agents.

Which feature should a consultant integrate into the Service Console?

Options:

In-App Guidance

Einstein Next Best Action

Actions & Recommendations