Salesforce exams lab exactprep Service-cloud-consultant Questions by Rhea q45 vce pdf

Page: 6 / 14

Exam Name:	Salesforce Certified Service cloud consultant (SP25)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	197 Q&A's	Shared By:	rhea

Question 24

Universal Containers (UC) is in the process of setting up Experience Cloud. UC needs to give

customers access to their agreed upon response times via the portal.

Which solution should a consultant recommend?

Options:

Milestones

Service Contracts

Maintenance Plans

Discussion

Question 25

Universal Containers wants Salesforce to suggest Knowledge articles to agents based on

information about the case.

Which solution should a consultant recommend?

Options:

Add the Knowledge object to global search objects.

Add the Knowledge component on the case Lightning record page.

Add the Knowledge related list to the case page layout.

Discussion

Question 26

Case closure time at Cloud Kicks (CK) is too high although CK already enabled Knowledge Management.

What should the consultant recommend to decrease case closure time?

Options:

Add data category groups.

Create synonym groups.

Enable Suggested Articles.

Discussion

Sam

Can I get help from these dumps and their support team for preparing my exam?

Audrey Aug 29, 2024

Definitely, you won't regret it. They've helped so many people pass their exams and I'm sure they'll help you too. Good luck with your studies!

Josephine

I want to ask about their study material and Customer support? Can anybody guide me?

Zayd Oct 22, 2024

Yes, the dumps or study material provided by them are authentic and up to date. They have a dedicated team to assist students and make sure they have a positive experience.

Nia

Why are these Dumps so important for students these days?

Mary Oct 9, 2024

With the constantly changing technology and advancements in the industry, it's important for students to have access to accurate and valid study material. Cramkey Dumps provide just that. They are constantly updated to reflect the latest changes and ensure that the information is up-to-date.

Lois

I passed my exam with wonderful score. Their dumps are 100% valid and I felt confident during the exam.

Ernie Oct 29, 2024

Absolutely. The best part is, the answers in the dumps were correct. So, I felt confident and well-prepared for the exam.

Question 27

Universal Containers (UC) hired agents in an expansion of the contact center. Getting agents up to speed and fully productive is

a priority. UC implemented a standardized agent-customer dialog to assist agents.

Which feature should a consultant integrate into the Service Console?

Options:

In-App Guidance

Einstein Next Best Action

Actions & Recommendations