Salesforce exams lab exactprep Service-cloud-consultant Questions by Rhea q45 vce pdf

Page: 6 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	rhea

Question 24

The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the

relevant information more quickly.

Which feature should the consultant recommend?

Options:

Einstein Bots 27: B is correct answer

Einstein Article Recommendations

Einstein Reply Recommendations

Discussion

Question 25

Cloud Kicks has a robust Service Cloud implementation for its customer service team. The software engineering team would like to track their projects within Salesforce.

Which solution should the consultant recommend?

Options:

Create a new Case record type.

Enable Feed Tracking.

Install an AppExchange app.

Discussion

Question 26

Cloud Kicks uses the Service Console and work items to route cases to available service reps. The service reps need a way to see work they have accepted and incoming items.

Which feature should the Service Cloud Consultant recommend?

Options:

Personalized navigation menu

Actions & Recommendations component

Omni-Channel Utility widget

Discussion

Sam

Can I get help from these dumps and their support team for preparing my exam?

Audrey Mar 10, 2026

Definitely, you won't regret it. They've helped so many people pass their exams and I'm sure they'll help you too. Good luck with your studies!

Yusra

I passed my exam. Cramkey Dumps provides detailed explanations for each question and answer, so you can understand the concepts better.

Alisha Mar 6, 2026

I recently used their dumps for the certification exam I took and I have to say, I was really impressed.

Aliza

I used these dumps for my recent certification exam and I can say with certainty that they're absolutely valid dumps. The questions were very similar to what came up in the actual exam.

Jakub Mar 14, 2026

That's great to hear. I am going to try them soon.

Josie

I just passed my certification exam using their dumps and I must say, I was thoroughly impressed.

Fatimah Mar 7, 2026

You’re right. The dumps were authentic and covered all the important topics. I felt confident going into the exam and it paid off.

Question 27

Service Console users work on dozens of cases at a time and often need to update a case they worked on earlier in the day.

What should a consultant recommend?

Options:

Add History to the Utility bar.

Create a custom dashboard.