Salesforce exams lab exactprep Service-cloud-consultant Questions by Rhea q45 vce pdf

Page: 6 / 20

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	272 Q&A's	Shared By:	rhea

Question 24

The Universal Containers (UC) customer support organization has implemented Knowledge-Centered Support (KCS) in its call center. However, the call center management thinks that agents should contribute new Knowledge articles more often.

What should UC do to address this situation?

Options:

Measure and reward agents based on the number of new articles submitted for approval.

Measure and reward agents based on the number of new articles approved for publication.

Require agents to check a box on the case when submitting a new suggested article.

Discussion

Question 25

Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes.

Following best practices, how should a consultant deploy these permission sets to production?

Options:

Use a change set.

Re-create them manually.

Use Salesforce Workbench.

Discussion

Syeda

I passed, Thank you Cramkey for your precious Dumps.

Stella Sep 14, 2025

That's great. I think I'll give Cramkey Dumps a try.

Zayaan

Successfully aced the exam… Thanks a lot for providing amazing Exam Dumps.

Harmony Sep 16, 2025

That's fantastic! I'm glad to hear that their dumps helped you. I also used them and found it accurate.

Mylo

Excellent dumps with authentic information… I passed my exam with brilliant score.

Dominik Sep 22, 2025

That's amazing! I've been looking for good study material that will help me prepare for my upcoming certification exam. Now, I will try it.

Georgina

I used Cramkey Dumps to prepare for my recent exam and I have to say, they were a huge help.

Corey Sep 22, 2025

Really? How did they help you? I know these are the same questions appears in exam. I will give my try. But tell me if they also help in some training?

Question 26

Cloud Kicks (CK) supports customers through Salesforce Messaging. Service agents have reported multiple instances where customers have used abusive language. CK wants a way to prevent abusive customers from starting future messaging sessions.

Options:

Create an IP blocking rule.

Create an Omni-Flow.

Create a record-triggered Flow.

Discussion

Question 27

Universal Healthcare aims to implement Agentforce Service Agent to assist patients' common inquiries and provide medication summaries. It should handle sensitive tasks such as confirming patient identity via email or phone before retrieving medical history.

How should the Service Cloud Consultant approach the Agentforce Service Agent's action configuration?

Options:

Employ standard topics and actions for general inquiries, and create custom topics and actions using Apex, Flow, or Prompt Builder for sensitive tasks.

Implement only custom actions for all patient interactions to ensure complete control over data privacy and security from the outset.

Utilize standard actions for all tasks, as they are pre-configured to handle sensitive data securely without additional setup and are industry best practices.