Salesforce chinesedumps service-cloud-consultant Exam Results by Evelina q135 vce pdf

Page: 5 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	evelina

Question 20

Universal Containers (UC) is configuring a self-service page for customers to find Knowledge

articles and create cases. UC has recently requested that an Einstein Bot be placed on the page, but

wants to ensure that the bot only directs cases to live agents during normal business hours and

observes holidays.

How should a consultant meet this requirement?

Options:

Configure the Einstein Bot to direct customers to an agent except for designated holidays and instruct Omni-Channel agents to sign off at the end of business

Configure the Einstein Bot with a default message when customers log a case letting them know they should expect a delayed response outside of business hours. hours or on holidays.

Configure the Einstein Bot with an Action that queries for the Default Business Hours and active Holiday records and directs the customer to a case form when agents are unavailable.

Discussion

Question 21

Cloud Kicks (CK) uses Lightning Dialer and one-click calling to initiate phone calls to customers. CK has recently received complaints from customers who have set their communication preferences to email only or text only.

What is the most efficient solution the consultant should use to meet the requirements?

Options:

Remove the phone number from the page layout.

Use Dynamic Forms to hide the phone number.

Set the Contact Do Not Call field value to True.

Discussion

Stefan

Thank you so much Cramkey I passed my exam today due to your highly up to date dumps.

Ocean Aug 6, 2026

Agree….Cramkey Dumps are constantly updated based on changes in the exams. They also have a team of experts who regularly review the materials to ensure their accuracy and relevance. This way, you can be sure you're studying the most up-to-date information available.

River

Hey, I used Cramkey Dumps to prepare for my recent exam and I passed it.

Lewis Aug 1, 2026

Yeah, I used these dumps too. And I have to say, I was really impressed with the results.

Syeda

I passed, Thank you Cramkey for your precious Dumps.

Stella Aug 12, 2026

That's great. I think I'll give Cramkey Dumps a try.

Alessia

Amazing Dumps. Found almost all questions in actual exam whih I prepared from these valuable dumps. Recommended!!!!

Belle Aug 11, 2026

That's impressive. I've been struggling with finding good study material for my certification. Maybe I should give Cramkey Dumps a try.

Aliza

I used these dumps for my recent certification exam and I can say with certainty that they're absolutely valid dumps. The questions were very similar to what came up in the actual exam.

Jakub Aug 16, 2026

That's great to hear. I am going to try them soon.

Question 22

Support supervisors at Cloud Kicks want to view key performance indicators (KPIs) and see graphs and data about their Service Cloud Voice contact centers.

How can they track call volume, average handle time, average speed to answer, and more metrics?

Options:

Use the Service CRM Analytics app.

Create a custom dashboard with reports on cases and service rep work.

Install a Service Cloud Reports package from the AppExchange.