Salesforce chinesedumps service-cloud-consultant Exam Results by Evelina q135 vce pdf

Page: 5 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	evelina

Question 20

Universal Containers (UC) is configuring a self-service page for customers to find Knowledge

articles and create cases. UC has recently requested that an Einstein Bot be placed on the page, but

wants to ensure that the bot only directs cases to live agents during normal business hours and

observes holidays.

How should a consultant meet this requirement?

Options:

Configure the Einstein Bot to direct customers to an agent except for designated holidays and instruct Omni-Channel agents to sign off at the end of business

Configure the Einstein Bot with a default message when customers log a case letting them know they should expect a delayed response outside of business hours. hours or on holidays.

Configure the Einstein Bot with an Action that queries for the Default Business Hours and active Holiday records and directs the customer to a case form when agents are unavailable.

Discussion

Question 21

Cloud Kicks (CK) uses Lightning Dialer and one-click calling to initiate phone calls to customers. CK has recently received complaints from customers who have set their communication preferences to email only or text only.

What is the most efficient solution the consultant should use to meet the requirements?

Options:

Remove the phone number from the page layout.

Use Dynamic Forms to hide the phone number.

Set the Contact Do Not Call field value to True.

Discussion

Question 22

Support supervisors at Cloud Kicks want to view key performance indicators (KPIs) and see graphs and data about their Service Cloud Voice contact centers.

How can they track call volume, average handle time, average speed to answer, and more metrics?

Options:

Use the Service CRM Analytics app.

Create a custom dashboard with reports on cases and service rep work.

Install a Service Cloud Reports package from the AppExchange.

Discussion

Esmae

I highly recommend Cramkey Dumps to anyone preparing for the certification exam.

Mollie Oct 19, 2025

Absolutely. They really make it easier to study and retain all the important information. I'm so glad I found Cramkey Dumps.

Josephine

I want to ask about their study material and Customer support? Can anybody guide me?

Zayd Oct 15, 2025

Yes, the dumps or study material provided by them are authentic and up to date. They have a dedicated team to assist students and make sure they have a positive experience.

Rosalie

I passed. I would like to tell all students that they should definitely give Cramkey Dumps a try.

Maja Oct 23, 2025

That sounds great. I'll definitely check them out. Thanks for the suggestion!

Yusra

I passed my exam. Cramkey Dumps provides detailed explanations for each question and answer, so you can understand the concepts better.

Alisha Oct 16, 2025

I recently used their dumps for the certification exam I took and I have to say, I was really impressed.

Question 23

Universal Containers (UC) is launching several new features to improve productivity for contact center users.

Which communication channel should UC use to announce new features to contact center users without interrupting their workflows?

Options: