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Salesforce Updated Service-Cloud-Consultant Exam Questions and Answers by evelina

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Salesforce Service-Cloud-Consultant Exam Overview :

Exam Name: Salesforce Certified Service cloud consultant (SP23)
Exam Code: Service-Cloud-Consultant Dumps
Vendor: Salesforce Certification: Certified Service Cloud Consultant
Questions: 177 Q&A's Shared By: evelina
Question 20

Universal Containers is using WhatsApp to provide support to customers in Service Console.

Agents would like to preview PDFs sent

by customers from the chat window.

What should a consultant recommend?

Options:

A.

Ask the customer to send the PDF via email.

B.

Use File Preview in the chat.

C.

Download the PDFs from the chat.

Discussion
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Lacey (not set)
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Andrew
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Jeremiah (not set)
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Question 21

Which feature can a consultant deploy to route cases from social channels within a limited timeframe?

Options:

A.

Use custom case assignment rules.

B.

Implement an Apex solution.

C.

Use a third-party app from AppExchange.

Discussion
Question 22

Universal Containers (UC) wants to improve case management by assigning cases to agents

based on their relevant product specialization. UC also wants to automatically assign agents to the

next case to evenly distribute the case workload.

Which Omni-Channel feature meets the requirements?

Options:

A.

Use the most available routing model.

B.

Use Most Cases Closed report.

C.

Use the agents’ Presence Status.

Discussion
Question 23

Cloud Kicks has a robust Service Cloud implementation for its customer service team. The software engineering team would like to track their projects within Salesforce.

Which solution should the consultant recommend?

Options:

A.

Create a new Case record type.

B.

Enable Feed Tracking.

C.

Install an AppExchange app.

Discussion
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