Salesforce chinesedumps service-cloud-consultant Exam Results by Evelina q135 vce pdf

Page: 5 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	evelina

Question 20

Universal Containers (UC) is configuring a self-service page for customers to find Knowledge

articles and create cases. UC has recently requested that an Einstein Bot be placed on the page, but

wants to ensure that the bot only directs cases to live agents during normal business hours and

observes holidays.

How should a consultant meet this requirement?

Options:

Configure the Einstein Bot to direct customers to an agent except for designated holidays and instruct Omni-Channel agents to sign off at the end of business

Configure the Einstein Bot with a default message when customers log a case letting them know they should expect a delayed response outside of business hours. hours or on holidays.

Configure the Einstein Bot with an Action that queries for the Default Business Hours and active Holiday records and directs the customer to a case form when agents are unavailable.

Discussion

Question 21

Cloud Kicks (CK) uses Lightning Dialer and one-click calling to initiate phone calls to customers. CK has recently received complaints from customers who have set their communication preferences to email only or text only.

What is the most efficient solution the consultant should use to meet the requirements?

Options:

Remove the phone number from the page layout.

Use Dynamic Forms to hide the phone number.

Set the Contact Do Not Call field value to True.

Discussion

Question 22

Support supervisors at Cloud Kicks want to view key performance indicators (KPIs) and see graphs and data about their Service Cloud Voice contact centers.

How can they track call volume, average handle time, average speed to answer, and more metrics?

Options:

Use the Service CRM Analytics app.

Create a custom dashboard with reports on cases and service rep work.

Install a Service Cloud Reports package from the AppExchange.

Discussion

Vienna

I highly recommend them. They are offering exact questions that we need to prepare our exam.

Jensen Jan 17, 2026

That's great. I think I'll give Cramkey a try next time I take a certification exam. Thanks for the recommendation!

Wyatt

Passed my exam… Thank you so much for your excellent Exam Dumps.

Arjun Jan 20, 2026

That sounds really useful. I'll definitely check it out.

Ilyas

Definitely. I felt much more confident and prepared because of the Cramkey Dumps. I was able to answer most of the questions with ease and I think that helped me to score well on the exam.

Saoirse Jan 14, 2026

That's amazing. I'm glad you found something that worked for you. Maybe I should try them out for my next exam.

Sarah

Yeah, I was so relieved when I saw that the question appeared in the exam were similar to their exam dumps. It made the exam a lot easier and I felt confident going into it.

Aaliyah Jan 20, 2026

Same here. I've heard mixed reviews about using exam dumps, but for us, it definitely paid off.

Ivan

I tried these dumps for my recent certification exam and I found it pretty helpful.

Elis Jan 12, 2026

Agree!!! The questions in the dumps were quite similar to what came up in the actual exam. It gave me a good idea of the types of questions to expect and helped me revise efficiently.

Question 23

Universal Containers (UC) is launching several new features to improve productivity for contact center users.

Which communication channel should UC use to announce new features to contact center users without interrupting their workflows?

Options:

Internal Release Webinar

In-App Guidance