Salesforce udemy selected Service-cloud-consultant Certified Service Cloud Consultant Questions Answers by Reyan q150 vce pdf

Page: 8 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	reyan

Question 32

Universal Containers (UC) has Service Cloud Voice. UC occasionally experiences surges in call volume. Leadership would like to see the impact of surges on internal metrics.

Which key performance indicator (KPI) should the consultant report on to meet the requirement?

Options:

First call resolution and cases per hour

After call work time and customer effort score

Abandon rate and average speed to answer

Discussion

Question 33

Cloud Kicks (CK) uses Lightning Knowledge and has set up Data Categories. CK uses Data Category Visibility to control access based on products and geographic location. The admin plans to enable ‘Use standard Salesforce sharing’ in Sharing Settings under Knowledge Settings.

Which consideration should the admin be aware of when making this change?

Options:

Data Category Visibility of All Categories provides Public Read-Only access.

Data Category Visibility of Custom overrides organization-wide default sharing access.

Data Categories no longer control access to articles.

Discussion

Question 34

A business-to-consumer (B2C) company wants to decrease service costs. Currently,

customers pay invoices and update their contact Information by mailing paper payslips back to the

company.

What is the recommended solution to meet the requirements?

Options:

Experience Cloud with payment processing

Einstein Bots with check processing

Service Cloud Voice with Tele-pay

Discussion

Rae

I tried using Cramkey dumps for my recent certification exam and I found them to be more accurate and up-to-date compared to other dumps I've seen. Passed the exam with wonderful score.

Rayyan Nov 27, 2025

I see your point. Thanks for sharing your thoughts. I might give it a try for my next certification exam.

Kylo

What makes Cramkey Dumps so reliable? Please guide.

Sami Nov 2, 2025

Well, for starters, they have a team of experts who are constantly updating their material to reflect the latest changes in the industry. Plus, they have a huge database of questions and answers, which makes it easy to study and prepare for the exam.

Alessia

Amazing Dumps. Found almost all questions in actual exam whih I prepared from these valuable dumps. Recommended!!!!

Belle Nov 3, 2025

That's impressive. I've been struggling with finding good study material for my certification. Maybe I should give Cramkey Dumps a try.

Stefan

Thank you so much Cramkey I passed my exam today due to your highly up to date dumps.

Ocean Nov 9, 2025

Agree….Cramkey Dumps are constantly updated based on changes in the exams. They also have a team of experts who regularly review the materials to ensure their accuracy and relevance. This way, you can be sure you're studying the most up-to-date information available.

Question 35

The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help service reps locate the relevant information more quickly.

Which feature should the consultant recommend?

Options:

Einstein Bots

Einstein Reply Recommendations

Einstein Article Recommendations