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Salesforce Updated Service-Cloud-Consultant Exam Questions and Answers by reyan

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Salesforce Service-Cloud-Consultant Exam Overview :

Exam Name: Salesforce Certified Service cloud consultant (SP23)
Exam Code: Service-Cloud-Consultant Dumps
Vendor: Salesforce Certification: Certified Service Cloud Consultant
Questions: 177 Q&A's Shared By: reyan
Question 32

Universal Containers wants to ensure the contracted service level requirements for its customers are being met.

What should a consultant configure to meet this requirement?

Options:

A.

Entitlement processes, contract line items, milestone, and entitlements

B.

Entitlement processes, milestones, milestone actions, and entitlements

C.

Entitlement processes, contracts, contract line items, and entitlements

Discussion
Question 33

How should a consultant configure a report that shows the average number of days that Cases stay open?

Options:

A.

Create a formula field on Case to calculate the average age.

B.

Create a report snapshot of the number of open Cases each day.

C.

Use the standard Case age field on the resort.

Discussion
Question 34

Universal Containers is using Service Cloud for customer entry and case management, but order fulfillment, inventory, invoicing, and financial

data are stored in other systems.

Which solution should a consultant recommend for integration?

Options:

A.

Utilize Apex with integrated External Objects.

B.

Utilize an AppExchange integration package.

C.

Utilize MuleSoft to integrate the systems.

Discussion
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Question 35

Cloud Kicks wants to standardize its service key performance indicators (KPIs) for response time and first case closure rates.

Individual service agents, team leaders, regional directors, and the VP of service should see the same KPIs calculated using only the data the user can access.

What is the recommended running user to meet the requirements?

Options:

A.

Dashboard viewer

B.

Team leaders

C.

VP of service

Discussion
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