Salesforce udemy selected Service-cloud-consultant Certified Service Cloud Consultant Questions Answers by Reyan q150 vce pdf

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Exam Name:	Salesforce Certified Service cloud consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	197 Q&A's	Shared By:	reyan

Question 32

Universal Containers wants to ensure the contracted service level requirements for its customers are being met.

What should a consultant configure to meet this requirement?

Options:

Entitlement processes, contract line items, milestone, and entitlements

Entitlement processes, milestones, milestone actions, and entitlements

Entitlement processes, contracts, contract line items, and entitlements

Discussion

Question 33

Universal Containers wants to automate the process of case creation. While conducting a business process review, the consultant learned that customers sometimes upload digital pictures of

the problem.

Following best practices, which solution should a consultant recommend?

Options:

Email-to-Case

AppExchange package

Web-to-Case

Discussion

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Question 34

The support management team at Universal Containers has noticed an increase in wait times

over the last several months when customers call in for support.

What should a consultant recommend to help decrease customer wait times?

Options:

Set up analytical snapshots to capture key case Information and create historical trending reports.

Create reports to analyze data in order to understand peak times and ensure adequate.

Create case escalation rules to route high-priority cases directly to supervisors for resolution.

Discussion

Question 35

The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.

Which solution allows product managers to quickly see and review the cases that are created for their products?

Options:

Configure a Case list view filtered by My Cases.

Configure a Case related list on the Product page layout.

Configure a Case list view filtered by My Case Teams.