| Exam Name: | Salesforce Certified Service cloud consultant (SP25) | ||
| Exam Code: | Service-Cloud-Consultant Dumps | ||
| Vendor: | Salesforce | Certification: | Certified Service Cloud Consultant |
| Questions: | 197 Q&A's | Shared By: | reyan |
Universal Containers wants to ensure the contracted service level requirements for its customers are being met.
What should a consultant configure to meet this requirement?
Universal Containers wants to automate the process of case creation. While conducting a business process review, the consultant learned that customers sometimes upload digital pictures of
the problem.
Following best practices, which solution should a consultant recommend?
The support management team at Universal Containers has noticed an increase in wait times
over the last several months when customers call in for support.
What should a consultant recommend to help decrease customer wait times?
The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.
Which solution allows product managers to quickly see and review the cases that are created for their products?
TESTED 15 Jun 2025
