Salesforce udemy selected Service-cloud-consultant Certified Service Cloud Consultant Questions Answers by Reyan q150 vce pdf

Page: 8 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	reyan

Question 32

Universal Containers (UC) has Service Cloud Voice. UC occasionally experiences surges in call volume. Leadership would like to see the impact of surges on internal metrics.

Which key performance indicator (KPI) should the consultant report on to meet the requirement?

Options:

First call resolution and cases per hour

After call work time and customer effort score

Abandon rate and average speed to answer

Discussion

Question 33

Cloud Kicks (CK) uses Lightning Knowledge and has set up Data Categories. CK uses Data Category Visibility to control access based on products and geographic location. The admin plans to enable ‘Use standard Salesforce sharing’ in Sharing Settings under Knowledge Settings.

Which consideration should the admin be aware of when making this change?

Options:

Data Category Visibility of All Categories provides Public Read-Only access.

Data Category Visibility of Custom overrides organization-wide default sharing access.

Data Categories no longer control access to articles.

Discussion

Question 34

A business-to-consumer (B2C) company wants to decrease service costs. Currently,

customers pay invoices and update their contact Information by mailing paper payslips back to the

company.

What is the recommended solution to meet the requirements?

Options:

Experience Cloud with payment processing

Einstein Bots with check processing

Service Cloud Voice with Tele-pay

Discussion

Lennox

Something Special that they provide a comprehensive overview of the exam content. They cover all the important topics and concepts, so you can be confident that you are well-prepared for the test.

Aiza Jan 25, 2026

That makes sense. What makes Cramkey Dumps different from other study materials?

Everleigh

I must say that they are updated regularly to reflect the latest exam content, so you can be sure that you are getting the most accurate information. Plus, they are easy to use and understand, so even new students can benefit from them.

Huxley Jan 10, 2026

That's great to know. So, you think new students should buy these dumps?

Yusra

I passed my exam. Cramkey Dumps provides detailed explanations for each question and answer, so you can understand the concepts better.

Alisha Jan 26, 2026

I recently used their dumps for the certification exam I took and I have to say, I was really impressed.

Aryan

Absolutely rocked! They are an excellent investment for anyone who wants to pass the exam on the first try. They save you time and effort by providing a comprehensive overview of the exam content, and they give you a competitive edge by giving you access to the latest information. So, I definitely recommend them to new students.

Jessie Jan 17, 2026

did you use PDF or Engine? Which one is most useful?

Question 35

The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help service reps locate the relevant information more quickly.

Which feature should the consultant recommend?

Options:

Einstein Bots

Einstein Reply Recommendations

Einstein Article Recommendations