Salesforce prepway certified Service Cloud Consultant Service-cloud-consultant Release Date by Haaniya q75 vce pdf

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Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	haaniya

Question 52

The support team at Cloud Kicks would like to implement a messaging tool to provide deflection for common questions, gather customer experience feedback, and match feedback to service organizational goals.

What should the Service Cloud Consultant recommend to meet the requirements?

Options:

A contact support form for feedback and the Case Deflection component in Experience Cloud

A conversation component with survey options and Recommended Articles in the console

An enhanced Einstein Bot with Feedback Collection and Generative Knowledge Answers

Discussion

Question 53

At Universal Containers, support agents need to verify that customers are eligible to receive

support when they create the case.

Where can a support agent verify that a customer is allowed to receive support?

Options:

Milestones

Entitlements

{0} Actions

Discussion

Question 54

In which of the following scenarios should a consultant use a Screen Flow?

Options:

Provide decision-based troubleshooting steps for support reps.

Transfer a call to another support rep within the Service Console.

Redirect a support rep to a Knowledge article during case creation.

Discussion

Question 55

Universal Containers (UC) is implementing Service Cloud within its North America call center to validate key use cases, system capabilities, and integration patterns. The UC leadership team is concerned that the upcoming Salesforce Release schedule may impact the implementation project's development efforts.

What should a Service Cloud Consultant recommend that UC's Salesforce Admin do in this scenario?

Options:

Postpone the release to the production org so the team can finish the project before the release is deployed.

Disable updates to the sandbox so the team can continue using the solution without the updates from the release.

Conduct testing in a preview sandbox so the team can adjust features that will be affected by the release.

Discussion

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