Salesforce prepway certified Service Cloud Consultant Service-cloud-consultant Release Date by Haaniya q75 vce pdf

Page: 13 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	haaniya

Question 52

The support team at Cloud Kicks would like to implement a messaging tool to provide deflection for common questions, gather customer experience feedback, and match feedback to service organizational goals.

What should the Service Cloud Consultant recommend to meet the requirements?

Options:

A contact support form for feedback and the Case Deflection component in Experience Cloud

A conversation component with survey options and Recommended Articles in the console

An enhanced Einstein Bot with Feedback Collection and Generative Knowledge Answers

Discussion

Question 53

At Universal Containers, support agents need to verify that customers are eligible to receive

support when they create the case.

Where can a support agent verify that a customer is allowed to receive support?

Options:

Milestones

Entitlements

{0} Actions

Discussion

Question 54

In which of the following scenarios should a consultant use a Screen Flow?

Options:

Provide decision-based troubleshooting steps for support reps.

Transfer a call to another support rep within the Service Console.

Redirect a support rep to a Knowledge article during case creation.

Discussion

Question 55

Universal Containers (UC) is implementing Service Cloud within its North America call center to validate key use cases, system capabilities, and integration patterns. The UC leadership team is concerned that the upcoming Salesforce Release schedule may impact the implementation project's development efforts.

What should a Service Cloud Consultant recommend that UC's Salesforce Admin do in this scenario?

Options:

Postpone the release to the production org so the team can finish the project before the release is deployed.

Disable updates to the sandbox so the team can continue using the solution without the updates from the release.

Conduct testing in a preview sandbox so the team can adjust features that will be affected by the release.

Discussion

Sam

Can I get help from these dumps and their support team for preparing my exam?

Audrey Nov 25, 2025

Definitely, you won't regret it. They've helped so many people pass their exams and I'm sure they'll help you too. Good luck with your studies!

Ernest

That's amazing. I think I'm going to give Cramkey Dumps a try for my next exam. Thanks for telling me about them! CramKey admin please share more questions……You guys are amazing.

Nate Nov 18, 2025

I failed last week, I never know this site , but amazed to see all these questions were in my exam week before. I feel bad now, why I didn’t bother this site. Thanks Cramkey, Excellent Job.

Nia

Why are these Dumps so important for students these days?

Mary Nov 17, 2025

With the constantly changing technology and advancements in the industry, it's important for students to have access to accurate and valid study material. Cramkey Dumps provide just that. They are constantly updated to reflect the latest changes and ensure that the information is up-to-date.

Reeva

Wow what a success I achieved today. Thank you so much Cramkey for amazing Dumps. All students must try it.

Amari Nov 4, 2025

Wow, that's impressive. I'll definitely keep Cramkey in mind for my next exam.

Carson

Yeah, definitely. I would definitely recommend Cramkey Dumps to anyone who is preparing for an exam.

Rufus Nov 7, 2025

Me too. They're a lifesaver!

Page: 13 / 21

Title

Questions

Posted