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Salesforce Updated Service-Cloud-Consultant Exam Questions and Answers by haaniya

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Salesforce Service-Cloud-Consultant Exam Overview :

Exam Name: Salesforce Certified Service cloud consultant (SP23)
Exam Code: Service-Cloud-Consultant Dumps
Vendor: Salesforce Certification: Certified Service Cloud Consultant
Questions: 177 Q&A's Shared By: haaniya
Question 52

Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive

language. CK wants a way to prevent abusive customers from starting future chat sessions.

What is the recommended feature to meet the requirement?

Options:

A.

Create sensitive data rules.

B.

Enable Assistance Flag Configuration setting.

C.

Create an IP blocking rule.

Discussion
Question 53

A consultant is working on a Service Cloud implementation with a fixed budget and

timeline. Additional requirements were discovered early on that will result in the project exceeding

timeline and budget constraints.

What is the first step the consultant should take to address the issue?

Options:

A.

Incorporate the additional requirements to the project scope and continue with the original project schedule.

B.

Prepare a change order to account for the additional requirements and communicate the new project schedule.

C.

Document the gap in requirements and discuss the schedule and budget Impact with the project team.

Discussion
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