Salesforce prepway certified Service Cloud Consultant Service-cloud-consultant Release Date by Haaniya q75 vce pdf

Page: 13 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	haaniya

Question 52

The support team at Cloud Kicks would like to implement a messaging tool to provide deflection for common questions, gather customer experience feedback, and match feedback to service organizational goals.

What should the Service Cloud Consultant recommend to meet the requirements?

Options:

A contact support form for feedback and the Case Deflection component in Experience Cloud

A conversation component with survey options and Recommended Articles in the console

An enhanced Einstein Bot with Feedback Collection and Generative Knowledge Answers

Discussion

Question 53

At Universal Containers, support agents need to verify that customers are eligible to receive

support when they create the case.

Where can a support agent verify that a customer is allowed to receive support?

Options:

Milestones

Entitlements

{0} Actions

Discussion

Aryan

Absolutely rocked! They are an excellent investment for anyone who wants to pass the exam on the first try. They save you time and effort by providing a comprehensive overview of the exam content, and they give you a competitive edge by giving you access to the latest information. So, I definitely recommend them to new students.

Jessie Oct 3, 2025

did you use PDF or Engine? Which one is most useful?

Conor

I recently used these dumps for my exam and I must say, I was impressed with their authentic material.

Yunus Oct 23, 2025

Exactly…….The information in the dumps is so authentic and up-to-date. Plus, the questions are very similar to what you'll see on the actual exam. I felt confident going into the exam because I had studied using Cramkey Dumps.

Atlas

What are these Dumps? Would anybody please explain it to me.

Reign Oct 18, 2025

These are exam dumps for a variety of IT certifications. They have a vast collection of updated questions and answers, which are very helpful in preparing for the exams.

Joey

I highly recommend Cramkey Dumps to anyone preparing for the certification exam. They have all the key information you need and the questions are very similar to what you'll see on the actual exam.

Dexter Oct 6, 2025

Agreed. It's definitely worth checking out if you're looking for a comprehensive and reliable study resource.

Josie

I just passed my certification exam using their dumps and I must say, I was thoroughly impressed.

Fatimah Oct 15, 2025

You’re right. The dumps were authentic and covered all the important topics. I felt confident going into the exam and it paid off.

Question 54

In which of the following scenarios should a consultant use a Screen Flow?

Options:

Provide decision-based troubleshooting steps for support reps.

Transfer a call to another support rep within the Service Console.

Redirect a support rep to a Knowledge article during case creation.

Discussion

Question 55

Universal Containers (UC) is implementing Service Cloud within its North America call center to validate key use cases, system capabilities, and integration patterns. The UC leadership team is concerned that the upcoming Salesforce Release schedule may impact the implementation project's development efforts.

What should a Service Cloud Consultant recommend that UC's Salesforce Admin do in this scenario?

Options:

Postpone the release to the production org so the team can finish the project before the release is deployed.

Disable updates to the sandbox so the team can continue using the solution without the updates from the release.

Conduct testing in a preview sandbox so the team can adjust features that will be affected by the release.