Salesforce certsexpert download Full Version Service-cloud-consultant Exam by Winifred q75 vce pdf

Page: 9 / 14

Exam Name:	Salesforce Certified Service cloud consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Salesforce Consultant
Questions:	197 Q&A's	Shared By:	winifred

Question 36

Universal Containers’ leadership wants to reduce the level of effort required to get the right people involved to resolve service issues more quickly.

What should the consultant recommend to distribute cases?

Options:

Create queues with support agents and use assignment rules.

Predefine case teams and use assignment rules.

Configure Web-to-Case and use assignment rules,

Discussion

Question 37

Universal Containers case managers receive a high volume of new cases daily and would like to improve efficiency across multiple teams with

multiple disparate product specializations. Currently, all cases are automatically distributed evenly across all case managers, regardless of the case

manager's knowledge of the products related to the case.

What should a consultant recommend to modify the Case Assignment rules?

Options:

Implement Einstein Article Recommendations.

Implement Skills-Based Routing.

Implement Queue-Based Routing

Discussion

Osian

Dumps are fantastic! I recently passed my certification exam using these dumps and I must say, they are 100% valid.

Azaan Jul 17, 2025

They are incredibly accurate and valid. I felt confident going into my exam because the dumps covered all the important topics and the questions were very similar to what I saw on the actual exam. The team of experts behind Cramkey Dumps make sure the information is relevant and up-to-date.

Alaya

Best Dumps among other dumps providers. I like it so much because of their authenticity.

Kaiden Jul 23, 2025

That's great. I've used other dump providers in the past and they were often outdated or had incorrect information. This time I will try it.

Elise

I've heard that Cramkey is one of the best websites for exam dumps. They have a high passing rate and the questions are always up-to-date. Is it true?

Cian Jul 3, 2025

Definitely. The dumps are constantly updated to reflect the latest changes in the certification exams. And I also appreciate how they provide explanations for the answers, so I could understand the reasoning behind each question.

Stefan

Thank you so much Cramkey I passed my exam today due to your highly up to date dumps.

Ocean Jul 22, 2025

Agree….Cramkey Dumps are constantly updated based on changes in the exams. They also have a team of experts who regularly review the materials to ensure their accuracy and relevance. This way, you can be sure you're studying the most up-to-date information available.

Question 38

Cloud Kicks (CK) started out as a small shoe company. Now, CK is growing and needs to

meet changing customer expectations while also uplifting agent skill sets and organizational success.

In which order would a consultant work through a high-level discussion and planning session with

CK?

Options:

Gather organizational vision, map processes, plan metrics, and plan for user feedback.

Gather organizational vision, map processes, plan for user feedback, and define metrics.

Gather organizational vision, match appropriate metrics, plan for user feedback, and map processes.

Discussion

Question 39

In the build phase of a Service Cloud implementation for Universal Containers, which activity should a consultant prioritize to ensure the system aligns with the client's business processes and requirements?

Options:

Configure, develop, and test the application in a sandbox environment.

Develop training materials after configuring the application to prepare for user adoption.

Migrate data to the sandbox environment and verify successful migration.