Salesforce certsexpert download Full Version Service-cloud-consultant Exam by Winifred q75 vce pdf

Page: 9 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	winifred

Question 36

Universal Containers is implementing Service Cloud Voice with Amazon Connect. The administrator created a new sandbox for testing.

What should the administrator expect with regard to the new sandbox configurations?

Options:

The AWS Account and contact centers are copied automatically when the sandbox is created, but voice call data is not.

A new AWS Account is automatically created, but the contact center and voice call data are not copied into the new sandbox.

The AWS Account, contact centers, and voice call data are copied automatically when the sandbox is created.

Discussion

Nia

Why are these Dumps so important for students these days?

Mary Sep 27, 2026

With the constantly changing technology and advancements in the industry, it's important for students to have access to accurate and valid study material. Cramkey Dumps provide just that. They are constantly updated to reflect the latest changes and ensure that the information is up-to-date.

Freddy

I passed my exam with flying colors and I'm confident who will try it surely ace the exam.

Aleksander Sep 1, 2026

Thanks for the recommendation! I'll check it out.

Fatima

Hey I passed my exam. The world needs to know about it. I have never seen real exam questions on any other exam preparation resource like I saw on Cramkey Dumps.

Niamh Sep 16, 2026

That's true. Cramkey Dumps are simply the best when it comes to preparing for the certification exam. They have all the key information you need and the questions are very similar to what you'll see on the actual exam.

Ari

Can anyone explain what are these exam dumps and how are they?

Ocean Sep 23, 2026

They're exam preparation materials that are designed to help you prepare for various certification exams. They provide you with up-to-date and accurate information to help you pass your exams.

Question 37

A Service Cloud Consultant has been hired to integrate a client's phone system with Salesforce.

What should the consultant consider using for this integration?

Options:

Service Cloud Softphone Layout

Lightning Dialer

Service Cloud Voice

Discussion

Question 38

An organization has requested guidance on how to delete customers’ personal data when they are no longer associated with the company to stay compliant with global data protection and

privacy regulations.

Which solution should the consultant recommend to meet the requirement?

Options:

Search for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable

Search and remove all customer information, including records and in unindexed freetext fields, and refresh sandboxes to ensure no data retention.

Search for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.

Discussion

Question 39

Universal Containers (UC) has deployed a call center using open CTI. Call center agents are organized into four groups reflecting UC's four different product lines. Each group's manager would like a report on their agents’ daily call volume, including related case and contact information.

How should the consultant recommend the report be created?

Options:

Build a report on Products with Activities grouped by owner.

Create a Custom Report type with Activities as the primary object.

Customize the My Team's Calls This Week standard report.