Salesforce certsexpert download Full Version Service-cloud-consultant Exam by Winifred q75 vce pdf

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Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	winifred

Question 36

Universal Containers is implementing Service Cloud Voice with Amazon Connect. The administrator created a new sandbox for testing.

What should the administrator expect with regard to the new sandbox configurations?

Options:

The AWS Account and contact centers are copied automatically when the sandbox is created, but voice call data is not.

A new AWS Account is automatically created, but the contact center and voice call data are not copied into the new sandbox.

The AWS Account, contact centers, and voice call data are copied automatically when the sandbox is created.

Discussion

Question 37

A Service Cloud Consultant has been hired to integrate a client's phone system with Salesforce.

What should the consultant consider using for this integration?

Options:

Service Cloud Softphone Layout

Lightning Dialer

Service Cloud Voice

Discussion

Question 38

An organization has requested guidance on how to delete customers’ personal data when they are no longer associated with the company to stay compliant with global data protection and

privacy regulations.

Which solution should the consultant recommend to meet the requirement?

Options:

Search for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable

Search and remove all customer information, including records and in unindexed freetext fields, and refresh sandboxes to ensure no data retention.

Search for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.

Discussion

Question 39

Universal Containers (UC) has deployed a call center using open CTI. Call center agents are organized into four groups reflecting UC's four different product lines. Each group's manager would like a report on their agents’ daily call volume, including related case and contact information.

How should the consultant recommend the report be created?

Options:

Build a report on Products with Activities grouped by owner.

Create a Custom Report type with Activities as the primary object.

Customize the My Team's Calls This Week standard report.

Discussion

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