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Salesforce Updated Service-Cloud-Consultant Exam Questions and Answers by arianna

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Salesforce Service-Cloud-Consultant Exam Overview :

Exam Name: Salesforce Certified Service cloud consultant (SP25)
Exam Code: Service-Cloud-Consultant Dumps
Vendor: Salesforce Certification: Certified Service Cloud Consultant
Questions: 197 Q&A's Shared By: arianna
Question 40

Cloud Kicks has a robust Service Cloud implementation for its customer service team. The software engineering team would like to track their projects within Salesforce.

Which solution should the consultant recommend?

Options:

A.

Create a new Case record type.

B.

Enable Feed Tracking.

C.

Install an AppExchange app.

Discussion
Question 41

The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the

relevant information more quickly.

Which feature should the consultant recommend?

Options:

A.

Einstein Bots 27: B is correct answer

B.

Einstein Article Recommendations

C.

Einstein Reply Recommendations

Discussion
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Question 42

The VP of Service at Cloud Kicks (CK) wants to enable Service Cloud users to access and generate reports using work order data stored in an enterprise data warehouse (EDW).

Which approach should the consultant recommend to streamline this process with minimal effort?

Options:

A.

Create a Custom Object and utilize Data Loader to import work order data into Salesforce.

B.

Use Salesforce Connect and External Objects to represent work order data in Salesforce.

C.

Implement a batch integration process that runs every 15 minutes to synchronize work order data into Salesforce.

Discussion
Question 43

Using the Lightning Service Console, how can a contact center manager see which service agents are currently available to accept new cases?

Options:

A.

Omni-Channel Analytics

B.

Omni-Channel Utility component

C.

Omni-Channel Supervisor tab

Discussion
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