Summer Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: get65

Salesforce Updated Service-Cloud-Consultant Exam Questions and Answers by arianna

Page: 10 / 13

Salesforce Service-Cloud-Consultant Exam Overview :

Exam Name: Salesforce Certified Service cloud consultant (SP23)
Exam Code: Service-Cloud-Consultant Dumps
Vendor: Salesforce Certification: Certified Service Cloud Consultant
Questions: 177 Q&A's Shared By: arianna
Question 40

What should the consultant consider when implementing Salesforce Chat functionality in a new Service Cloud instance?

Options:

A.

It should be deployed with Experience Builder.

B.

It is incompatible with Einstein Bots.

C.

It should be routed via Omni-Channel,

Discussion
Question 41

The VP of service at Universal Containers wants to make it easier and faster for support

agents to send Knowledge articles to the customer.

What should a consultant configure to send the article to the customer?

Options:

A.

Create an auto-response rule that links to Knowledge articles.

B.

Create a Macro to send an email with Knowledge articles.

C.

Set up the Case Deflection component to share Knowledge articles.

Discussion
Osian
Dumps are fantastic! I recently passed my certification exam using these dumps and I must say, they are 100% valid.
Azaan (not set)
They are incredibly accurate and valid. I felt confident going into my exam because the dumps covered all the important topics and the questions were very similar to what I saw on the actual exam. The team of experts behind Cramkey Dumps make sure the information is relevant and up-to-date.
Neve
Will I be able to achieve success after using these dumps?
Rohan (not set)
Absolutely. It's a great way to increase your chances of success.
Josephine
I want to ask about their study material and Customer support? Can anybody guide me?
Zayd (not set)
Yes, the dumps or study material provided by them are authentic and up to date. They have a dedicated team to assist students and make sure they have a positive experience.
Ari
Can anyone explain what are these exam dumps and how are they?
Ocean (not set)
They're exam preparation materials that are designed to help you prepare for various certification exams. They provide you with up-to-date and accurate information to help you pass your exams.
Walter
Yayyy!!! I passed my exam with the help of Cramkey Dumps. Highly appreciated!!!!
Angus (not set)
YES….. I saw the same questions in the exam.
Question 42

Service agents have reported that the Lightning Service Console is too crowded which makes it difficult to find the information they need. After reviewing the agents’ console use, a consultant has determined that all configured features are required.

Given this scenario, which solution should a consultant suggest to improve the efficiency for console users?

Options:

A.

Train on keyboard shortcuts.

B.

Prepare macros.

C.

Create multiple console layouts.

Discussion
Question 43

Universal Containers (UC) is configuring a self-service page for customers to find Knowledge

articles and create cases. UC has recently requested that an Einstein Bot be placed on the page, but

wants to ensure that the bot only directs cases to live agents during normal business hours and

observes holidays.

How should a consultant meet this requirement?

Options:

A.

Configure the Einstein Bot to direct customers to an agent except for designated holidays and instruct Omni-Channel agents to sign off at the end of business

B.

Configure the Einstein Bot with a default message when customers log a case letting them know they should expect a delayed response outside of business hours. hours or on holidays.

C.

Configure the Einstein Bot with an Action that queries for the Default Business Hours and active Holiday records and directs the customer to a case form when agents are unavailable.

Discussion
Page: 10 / 13

Service-Cloud-Consultant
PDF

$35  $99.99

Service-Cloud-Consultant Testing Engine

$42  $119.99

Service-Cloud-Consultant PDF + Testing Engine

$56  $159.99