Salesforce passcert service-cloud-consultant Vce Exam Download by Arianna q60 vce pdf

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Exam Name:	Salesforce Certified Service cloud consultant (SP24)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	177 Q&A's	Shared By:	arianna

Question 40

What should the consultant consider when implementing Salesforce Chat functionality in a new Service Cloud instance?

Options:

It should be deployed with Experience Builder.

It is incompatible with Einstein Bots.

It should be routed via Omni-Channel,

Discussion

Question 41

The VP of service at Universal Containers wants to make it easier and faster for support

agents to send Knowledge articles to the customer.

What should a consultant configure to send the article to the customer?

Options:

Create an auto-response rule that links to Knowledge articles.

Create a Macro to send an email with Knowledge articles.

Set up the Case Deflection component to share Knowledge articles.

Discussion

Question 42

Service agents have reported that the Lightning Service Console is too crowded which makes it difficult to find the information they need. After reviewing the agents’ console use, a consultant has determined that all configured features are required.

Given this scenario, which solution should a consultant suggest to improve the efficiency for console users?

Options:

Train on keyboard shortcuts.

Prepare macros.

Create multiple console layouts.

Discussion

Question 43

Universal Containers (UC) is configuring a self-service page for customers to find Knowledge

articles and create cases. UC has recently requested that an Einstein Bot be placed on the page, but

wants to ensure that the bot only directs cases to live agents during normal business hours and

observes holidays.

How should a consultant meet this requirement?

Options:

Configure the Einstein Bot to direct customers to an agent except for designated holidays and instruct Omni-Channel agents to sign off at the end of business

Configure the Einstein Bot with a default message when customers log a case letting them know they should expect a delayed response outside of business hours. hours or on holidays.

Configure the Einstein Bot with an Action that queries for the Default Business Hours and active Holiday records and directs the customer to a case form when agents are unavailable.

Discussion

Honey

I highly recommend it. They made a big difference for me and I'm sure they'll help you too. Just make sure to use them wisely and not solely rely on them. They should be used as a supplement to your regular studies.

Antoni (not set)

Good point. Thanks for the advice. I'll definitely keep that in mind.

Aryan

Absolutely rocked! They are an excellent investment for anyone who wants to pass the exam on the first try. They save you time and effort by providing a comprehensive overview of the exam content, and they give you a competitive edge by giving you access to the latest information. So, I definitely recommend them to new students.

Jessie (not set)

did you use PDF or Engine? Which one is most useful?

Cody

I used Cramkey Dumps to prepare and a lot of the questions on the exam were exactly what I found in their study materials.

Eric (not set)

Really? That's great to hear! I used Cramkey Dumps too and I had the same experience. The questions were almost identical.

Rae

I tried using Cramkey dumps for my recent certification exam and I found them to be more accurate and up-to-date compared to other dumps I've seen. Passed the exam with wonderful score.

Rayyan (not set)

I see your point. Thanks for sharing your thoughts. I might give it a try for my next certification exam.

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