Salesforce passcert service-cloud-consultant Vce Exam Download by Arianna q60 vce pdf

Page: 10 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	arianna

Question 40

Universal Containers has tested Skills-Based Routing in a sandbox and is ready to deploy to production.

Which solution should a consultant use to deploy the Service Resources, Skills, and Routing?

Options:

Data Import Wizard

Data Loader

Mass Transfer Records

Discussion

Question 41

Universal Containers (UC) wants to improve customer satisfaction by diversifying its interaction channels. UC's goal is to enhance real-time communication and support.

Which interaction channel should the consultant suggest to UC?

Options:

Einstein Bots

Messaging In-app and Web (MIAW)

Experience Cloud sites

Discussion

Question 42

A contact center manager wants to measure improvements to capacity planning operations after the implementation of a new workforce management system.

Which metric should a consultant use to assess the success of the new workforce management system?

Options:

Number of closed cases

Agent utilization

Deflection rate

Discussion

Question 43

A company is planning for the migration of an existing external knowledge base into

Salesforce Knowledge.

Which set of factors should be considered when selecting the articles to migrate?

Options:

Original creation date and total number of article views in the last year

Last modified date and terms searched frequently in the last year

Last modified date and total number of article view in the last year

Discussion

Josie

I just passed my certification exam using their dumps and I must say, I was thoroughly impressed.

Fatimah Dec 18, 2025

You’re right. The dumps were authentic and covered all the important topics. I felt confident going into the exam and it paid off.

Aliza

I used these dumps for my recent certification exam and I can say with certainty that they're absolutely valid dumps. The questions were very similar to what came up in the actual exam.

Jakub Dec 3, 2025

That's great to hear. I am going to try them soon.

Ayra

How these dumps are necessary for passing the certification exam?

Damian Dec 4, 2025

They give you a competitive edge and help you prepare better.

Victoria

Hey, guess what? I passed the certification exam! I couldn't have done it without Cramkey Dumps.

Isabel Dec 28, 2025

Same here! I was so surprised when I saw that almost all the questions on the exam were exactly what I found in their study materials.

Page: 10 / 21

Title