Salesforce passcert service-cloud-consultant Vce Exam Download by Arianna q60 vce pdf

Page: 10 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	arianna

Question 40

Universal Containers has tested Skills-Based Routing in a sandbox and is ready to deploy to production.

Which solution should a consultant use to deploy the Service Resources, Skills, and Routing?

Options:

Data Import Wizard

Data Loader

Mass Transfer Records

Discussion

Question 41

Universal Containers (UC) wants to improve customer satisfaction by diversifying its interaction channels. UC's goal is to enhance real-time communication and support.

Which interaction channel should the consultant suggest to UC?

Options:

Einstein Bots

Messaging In-app and Web (MIAW)

Experience Cloud sites

Discussion

Question 42

A contact center manager wants to measure improvements to capacity planning operations after the implementation of a new workforce management system.

Which metric should a consultant use to assess the success of the new workforce management system?

Options:

Number of closed cases

Agent utilization

Deflection rate

Discussion

Question 43

A company is planning for the migration of an existing external knowledge base into

Salesforce Knowledge.

Which set of factors should be considered when selecting the articles to migrate?

Options:

Original creation date and total number of article views in the last year

Last modified date and terms searched frequently in the last year

Last modified date and total number of article view in the last year

Discussion

Esmae

I highly recommend Cramkey Dumps to anyone preparing for the certification exam.

Mollie Oct 19, 2025

Absolutely. They really make it easier to study and retain all the important information. I'm so glad I found Cramkey Dumps.

Zayaan

Successfully aced the exam… Thanks a lot for providing amazing Exam Dumps.

Harmony Oct 9, 2025

That's fantastic! I'm glad to hear that their dumps helped you. I also used them and found it accurate.

Stefan

Thank you so much Cramkey I passed my exam today due to your highly up to date dumps.

Ocean Oct 15, 2025

Agree….Cramkey Dumps are constantly updated based on changes in the exams. They also have a team of experts who regularly review the materials to ensure their accuracy and relevance. This way, you can be sure you're studying the most up-to-date information available.

Syeda

I passed, Thank you Cramkey for your precious Dumps.

Stella Oct 15, 2025

That's great. I think I'll give Cramkey Dumps a try.

Pippa

I was so happy to see that almost all the questions on the exam were exactly what I found in their Dumps.

Anastasia Oct 21, 2025

You are right…It was amazing! The Cramkey Dumps were so comprehensive and well-organized, it made studying for the exam a breeze.

Page: 10 / 21

Title

Questions

Posted