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Salesforce Updated Service-Cloud-Consultant Exam Questions and Answers by henryk

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Salesforce Service-Cloud-Consultant Exam Overview :

Exam Name: Salesforce Certified Service cloud consultant (SP25)
Exam Code: Service-Cloud-Consultant Dumps
Vendor: Salesforce Certification: Certified Service Cloud Consultant
Questions: 197 Q&A's Shared By: henryk
Question 16

Universal Containers is implementing Service Cloud to make the workflow more efficient and improve customer support.

When setting up Service Cloud, how can a consultant ensure that service agents have access to the right customer information when viewing a case?

Options:

A.

Use a formula to pull fields from a contact record to the case.

B.

Use a flow to copy a value from a contact record to the case.

C.

Expose cross object fields on the case record Lightning page.

Discussion
Question 17

Universal Containers (UC) is planning a Service Cloud implementation involving complex integrations with external systems.

Which project management methodology should the consultant recommend?

Options:

A.

Six Sigma

B.

Waterfall

C.

Agile

Discussion
Question 18

A consultant is working on a Service Cloud implementation with a fixed budget and timeline. Additional requirements were discovered early on that will result in the project exceeding timeline and budget constraints.

What is the first step the consultant should take to address the issue?

Options:

A.

Document the gap in requirements and discuss the schedule and budget impact with the project team.

B.

Send a change order to the client to account for the additional budget requirements.

C.

Incorporate the additional requirements into the project scope and continue with the original project schedule.

Discussion
Question 19

Universal Containers has recently implemented Chat and is looking for recommendations about how to improve agents’ ability to find the appropriate answer while chatting with customers.

What should a consultant recommend to meet this requirement?

Options:

A.

Einstein Reply Recommendations

B.

Einstein Article Recommendations

C.

Action & Recommendations component

Discussion
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