Salesforce itexams certified Service Cloud Consultant Service-cloud-consultant Dumps Pdf by Henryk q30 vce pdf

Page: 4 / 21

Exam Name:	Salesforce Certified Service Cloud Consultant (Service-Con-201)
Exam Code:	Service-Cloud-Consultant Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	289 Q&A's	Shared By:	henryk

Question 16

Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.

Which benefit can be expected from KCS adoption?

Options:

Reduced administrative overhead

Reduced need for self-service

Reduced issue resolution time

Discussion

Question 17

Universal Containers wants service managers to see a real-time dashboard to understand the current state of their service teams. The managers should be able to see which service reps are online, their current presence status, how long they've been logged in, and their capacity utilization for both primary and interruptible work.

Which Omni Supervisor element(s) should the Service Cloud Consultant recommend for this purpose?

Options:

The Service Reps tab and All Agents subtab

The Wallboard tab with actionable items

The Assigned Work tab and Work Summary view

Discussion

Question 18

Cloud Kicks (CK) wants to explore having a full Incident Management, Swarming, and Change

Management process to provide a foundation for its auditing and governance needs. CK also wants

interactive recommendations for every department during this process.

Besides implementing Incident Management and Service Cloud for Slack, what should a consultant

recommend for the full solution?

Options:

Implement flow orchestration with Work Guides

Implement a third-party app from AppExchange.

Implement Guidance for Success and Knowledge articles.

Discussion

Conor

I recently used these dumps for my exam and I must say, I was impressed with their authentic material.

Yunus Oct 23, 2025

Exactly…….The information in the dumps is so authentic and up-to-date. Plus, the questions are very similar to what you'll see on the actual exam. I felt confident going into the exam because I had studied using Cramkey Dumps.

Rosalie

I passed. I would like to tell all students that they should definitely give Cramkey Dumps a try.

Maja Oct 23, 2025

That sounds great. I'll definitely check them out. Thanks for the suggestion!

Mariam

Do anyone think Cramkey questions can help improve exam scores?

Katie Oct 25, 2025

Absolutely! Many people have reported improved scores after using Cramkey Dumps, and there are also success stories of people passing exams on the first try. I already passed this exam. I confirmed above questions were in exam.

Faye

Yayyyy. I passed my exam. I think all students give these dumps a try.

Emmeline Oct 18, 2025

Definitely! I have no doubt new students will find them to be just as helpful as I did.

Anya

I must say they're considered the best dumps available and the questions are very similar to what you'll see in the actual exam. Recommended!!!

Cassius Oct 2, 2025

Yes, they offer a 100% success guarantee. And many students who have used them have reported passing their exams with flying colors.

Question 19

Universal Containers wants to set up the entitlements process to help its customer support reps adhere to its service-level agreements (SLAs).

To which object should the consultant add Milestones?

Options: